Executive Assistant and Operations Support

JENNIFER G. RELOTA

Address: **** ******* ******, ******* ******* Phase 4, San Pedro, Laguna

**** ***********

Mobile Nos.: +639*********(Globe) and +639*********(Smart) Whatsapp Number: +639********* Email: *********@*****.*** Landline Number: +632-****-****

PROFESSIONAL SUMMARY: Executive and Administrative support Professional with 15+ years of experience providing high- level to executives, managing operations, and streamlining workflows across corporate, academic, and remote environments. Skilled in executive assistance, operations management, CRM administration, and client relations. Recognized for delivering efficient solutions, improving process effectiveness, and ensuring seamless executive and team support in fast-paced, global organizations.

CORE COMPETENCIES: Executive Support & Calendar Management Operations & Process Improvement Client & Customer Relations CRM Administration (Hubspot, Salesforce, Pipedrive) Project Management Tools (Monday.com, Asana, ClickUp, Basecamp) Communication & Documentation Remote Team Coordination Training & Program Administration TECHNICAL SKILLS:

CRM USE EXPERIENCE: HubSpot, Pipedrive, Ontraport, Salesforce, Maximizer, MySIS, AMPEducator, Haystack, Mechanic Desk, Genius Law Lead Management System, GoHighLevel, Service Autopilot OTHER SOFTWARES/PLATFORMS: Sun Accounting System, Lotus Notes, Teamwork, ASANA, Google Suite, Office 365 Suite, Slack, Basecamp, ClickUp, Canva, iPiccy, Kinnser/Wellsky, Zapier, Zoom, RingCentral, SproutHR, Hubstaff, TimeDoctor, StaffCentral, Screenmeter, VPN, LastPass, Dashlane, TextExpander, Airtable. Monday.com, SAP Litmos, QuickBooks Online, Moodle, Absorb LMS, Google Analytics, Docebo LMS, aXcelerate, Livechat, CallTracking Metrics, Aircall, ClaimsWizard, Notion, Rocket Chat, Jitsi Meeting, Articulate (Rise 360), Podium, Scribe, 123 Forms, WhatConverts, Florida Power and Light Portal, LightReach, Solo, Aurora, Eagleview, GoCanvas, CompanyCam, EveryChat, Dialpad WORK EXPERIENCE:

HOMEBASED JOBS:

Executive Assistant

CS Modern Workforce Inc. / Cloudstaff (Leadership Victoria) April 2026 - Present

● Managing Executive Calendars

● Coordinate with Resource Personnel for Scheduling Concerns

● Assist with Market Research

● Create Reports

● Create Meeting Minutes

● Update tasks on Monday.com

● Data Management on Salesforce

● Implement automations for Sharepoint and Monday.com

● Follow-up with internal and external Stakeholders Operations Manager

M&H Home Solutions

December 2025 - April 2026

● Data Entry and CRM Management

● Process, Submit, Track and Monitor FPL Applications and Status

● Send out Tier 2 Insurance Requests and FPL Application Payment Requests

● Communicate with Sales Reps, Homeowners, Utility Company on updates and follow-ups

● Research HOA Information

● Manage the Telegram Group Chats

● Upload the New Sales into the CRM

● Book Site Surveys, Installations and Inspection Schedules on the Calendar

● Gather Finance information on Partner Portal

● Update Slack channels of latest project status

Processing Department Supervisor

GeniusLaw (Genius Loss Mitigation Specialists)

February 2024 – December 2025 (Redundancy)

● Supervise the Processing Department in all areas of the operations

● Process and file Surplus Funds Recovery Claims

● Submit Loss Mitigation / Loan Modification Applications to the Servicer

● Coordinate with the Servicer for Follow-ups and status updates

● Review Document Compliance

● Assist in Customer Inquiries and Support Calls

● Update the GL Lead System

● Keep track and monitor Staff workloads

● Delegate tasks to the team and resolve basic escalation issues

● Address staff concerns for the department

Assistant to the Director

Bruntwork (Ballarat Roadworthy Centre)

November 2024 – June 2025 (END CONTRACT)

● Manage, organize and clean up the Inbox for Work and Personal Emails of the Director

● Process and send out the Terms and Agreement confirmation reminder for scheduled client bookings

● Update Client Details on Mechanic Desk from the Booking Form information

● Update the Client Details on WhatConverts daily

● Send a monthly WhatConverts Client Report

● Update task statuses on Monday.com

● Do some basic editing on the product information on the website

● Add new products on the website

● Assist the Office Operations team for any task or deliverable

● Manage schedule and calendar appointments for the Director Operations Assistant for Real Response

Multiplymii Ventures Inc. (Real Response)

October 2023 – June 2025 (End Contract)

● Register Private Group Participants for training in aXcelerate

● Book Public Participants in Training on the Booking Portal

● Mark Paperworks

● Issue Certificates after Training

● Triage technical support and other concerns and forward to the appropriate parties

● Assist in Customer Support Calls

● Update and clean up Hubspot

Virtual Assistant for Star Enterprises

Wing Assistants (Star Enterprises)

May 2024 - July 2024 (COMPANY RE-STRUCTURE)

● Attend meetings and review meeting recordings

● Create, distribute and follow-up action items on meetings

● Manage and sort email inboxes

● Update Monday.com task board

● Create Weekly and Monthly Operations Reports

● Translate and transcribe training materials

● Add New leads to the Spreadsheet

● Add New Subscribers and/or Members to the Spreadsheet

● Manage Calendar

● Check Forum Participation Responses

● Archive Old Recordings

● Coordinate with different departments for status updates

● Review Marketing Activities for participation

● Coordinate with Developer on Website Changes and updates Sales Operations Administrative Assistant for iD4me Integrated Office Solutions (iD4me)

June 2023 - December 2023 (End Contract)

● Provide customer support and assist customers with their inquiries and concerns

● Create login credentials for registering customers

● Create weekly SOW Deck Presentation

● Monitor and send out notification emails to customers who abuse, misuse and violate the terms of agreements

● Triage technical support and other concerns and forward to the appropriate parties

● Work with other team members in implementing new policies and procedures

● Update and clean up Hubspot

● Acts as the SME/Administration for Hubspot

● Responsible for handling calls received

Academic Services Officer for Eton College

M Square Media Inc. (Eton College)

August 2020 – November 2023 ((RESIGNATION)

● Provide assistance to the VP for MSM HigherEd and the Campus Director of Eton College

● In charge of the review and submission of Payroll timesheets for Instructors and Operations Staff for Eton College

● In charge of the Program Management and Scheduling of all Programs and Courses for Eton College

● In-Charge of coordinating with the Eton College Instructors for any issues, and concerns and for teaching schedule assignments

● Coordinates with textbook suppliers for the ordering of textbooks and E-Books for the students

● Work with the EA Team for all matters regarding the students, instructors, and other administrative tasks in the office of the Campus Director

● Collate, review, backtrack, and retrieve invoices for payment and submit them to the Finance Department

● Drafts and creates teaching contracts for the Canada Based Instructors

● Source out Instructors and work with the HR Team for the teaching schedules for foreign-hired instructors

● Conduct Student Surveys for Instructors and provide performance recommendations to the Campus Director Learning And Development Assistant

Better Rehab

September 2022 – March 2023 (END CONTRACT)

● Register new hires to LMS

● Remove resigned staff from LMS

● Assign Courses, Modules and Learning Paths to staff and students

● Work with the Team in Managing and updating the curriculum materials

● Help with Professional Development Trainings Logistics

● Monitor Compliance of staff and students on their assigned courses Virtual Executive Assistant

Bruntwork (Appsketiers)

July 2022 – January 2023 (END CONTRACT)

● Monitor Updates made on Monday.com

● Monitor Updates made on Basecamp

● Coordinate with Development Team to follow-up Project Status

● Send follow-ups on pending Project Status

● Update Project Sweep Spreadsheet

Executive Assistant to the Co-Founder and Director of Growth BruntWork (Furthr)

October 2021 – August 2022 (END CONTRACT)

● Provide Assistance and Support to the Co-Founder

● Manage Executive’s Calendar

● Send Out Schedule for the day

● Follow-Up Reminders and pending tasks

● Update Task List

● Update Hubspot (Deals, Tasks, Contacts)

● Coordinate with the Team regarding information on projects and other deliverables

● Attend Meetings and take notes

● Create Investor Documentation

Executive Assistant to the Co-Founder and Business Development Officer MCVO Talent Outsourcing Services

October 2021 – August 2022 (RETRENCHMENT)

● Provides assistance and Support to the Co-Founder and Head of Business Development

● Manage Executive’s Calendar

● Attend Client Meetings and take down notes

● Manage the executive’s Email

● Create SOPs for daily tasks

● Update Hubspot

● Encode Leads to Outlook

● Send emails to prospects

● Create Agreements for Clients

Executive Assistant to the CEO

Virtual Staff LLC (Wealthbuilders HQ)

March 2021 – May 2022 (END CONTRACT)

● Provide Assistance and Support to the CEO

● Manage CEO's Calendar

● Plot Monthly Class Schedules for the CEO

● Manage CEO's emails

● Create and Submit Daily, Weekly and Monthly Reports

● Update Weekly PPTs for the CEO

● Coordinate with the Team regarding information on projects and other deliverables

● Reconcile Monthly Credit Card Statements

● Make Travel and Hotel Arrangements for the team

Executive Assistant

Cleardesk HR (Metro Health and Rehab LLC )

June 2021 – December 2021 (END CONTRACT)

● Provide Support and Assistance to the Owner of the Physical and Occupational therapy clinic

● Coordinate patient appointment schedules to the therapists

● Encode all patients and pertinent record to the CRM

● Process Payroll for Therapists

● Create Contracts for new partners and Therapists

● Respond to emails sent to the company email address

● Assist in posting content on social media sites

● Create flyers for marketing campaigns

Executive Assistant

My Virtual Mate (Focuscopy LLC )

April 2021 – October 2021 (END CONTRACT)

● Manage Emails for the CEO

● Update Status of current Projects

● Manage timelines for On-Going Projects

● Create documentation for Writing Copies

● Assign Copywriters to tasks

● Manage the CEO's Calendar

Freelance Writer

Essays.Ph

December 2011 – April 2020 (COMPANY CLOSED)

● Writer of high-quality articles based on given topics and keyword usage for website content ON-SITE / OFFICE BASED JOBS:

Executive Assistant to the President

Alterations Plus Inc.

May 2020 – June 2020 (RETRENCHMENT)

● Assist the President in handling all their daily tasks and deliverables

● Manage the President’s calendar and makes sure his time is efficiently organized

● Remind the President of important/urgent tasks that needs to be prioritized and make follow-ups on pending tasks

● Coordinate with the different departments in the submission of their weekly tasks and deliverables report to the President

● Provides basic clerical support and assistance to the President

● Monitors staff tasks and duties and ensure that they are delivering as expected by the President

● Reviews documents and provide summary to the President for their review and information

● Organizes meetings and other activities on behalf of the President

● Represent the President to meetings and other appearances that he will not be able to attend.

● Coordinate with the President regarding issues and concerns that are made by the staff

● Overall management of the Office of the President and ensures everything is in order and good working condition. Makes sure that the office is sanitized accordingly in preparation for the President’s visit Senior Executive Assistant to the General Manager

Modularity Inc.

July 2019 – March 2020 (RESIGNATION)

● Assist the General Manager in the handling of his daily tasks

● Manage the General Manager’s calendar and makes sure his time is efficiently organized

● Remind the General Manager of important/urgent tasks that needs to be prioritized

● Coordinate with the different departments in handling the different deliverables of the General Manager

● Provides basic clerical support and assistance to the General Manager

● Monitors staff tasks and duties and ensure that they are delivering as expected by the General Manager

● Reviews documents and provide summary to the General Manager

● Organizes meetings and other activities on behalf of the General Manager

● Represent the General Manager to meetings and other appearances that he will not be able to attend. Office of the President Administrator

Ergo Contracts Philippines, Inc.

April 2019 – June 2019 (RESIGNATION)

● Overall Office Manager in the Office of the President

● In-Charge of handling all Admin related concerns for the E-Blocks department and Executive Office

● Monitors the day- to- day tasks of all staff in the department

● Check and follow-up status of on-going projects

● Assist team in their requests and other requirements

● Coordinate with the different departments in relation to the deliverables of the Company President

● Delegate tasks to appropriate parties

● Handle issues and concerns

Senior J1 Program Specialist / Customer Service Manager International Trainee Network LLC

May 2016 – May 2019 (RESIGNATION)

● Department Head for Customer Service and Post-DS2019

● In-Charge of handling the Post-DS2019 Updates

● Assists in facilitating a more orderly office process flow

● Communicates with candidates, parents and other partners for program related concerns

● Provides basic clerical support

● In-charge of administrative functions in the office

● Reviews document submissions from Internship Candidates and submits them to the Legal Department for Filing and Processing.

● Communicates with the Internship Candidates/Parents/School Officers for Internship Concerns

● Conducts Parent Orientation and Pre-Departure Orientation for the Internship Candidates Executive Assistant / Intern Program Coordinator

International Trainee Network LLC

November 2012 – May 2016 (PROMOTED TO A HIGHER POSITION)

● Provides executive support to the General Manager

● Assists in facilitating a more orderly job fair process

● Communicates with clients and other personnel for information dissemination and other concerns

● Provides basic clerical support

● In-charge of administrative functions in the office

● Reviews document submissions from Internship Candidates and submits them to the Legal Department for Filing and Processing.

● Communicates with the Internship Candidates/Parents/School Officers for Internship Concerns

● Conducts Parent Orientation and Pre-Departure Orientation for the Internship Candidates Marketing Officer for Advertising and Publication

European Chamber of Commerce of the Philippines

September 2011 – March 2012 (END CONTRACT)

● Marketing for Advertising Spots for Publications

● Coordinates with team in the creation of content for the Business Review Magazine

● Assist with events team for execution of company sponsored events

● Updates Member Information on the CRM

● Maintains files and other important records and data Executive and Division Assistant

L’Orèal Philippines Inc. (Consumer Products Division) January 2010 – May 2011 (END CONTRACT)

● Provides assistance to the Division General Manager

● Handles calendar management for the Division GM

● Coordinates with different suppliers in the sourcing of requirements and other needed paraphernalia

● Takes down minutes of company meetings

● Maintains files and other important records and data

● Monitor and coordinate with the different departments of the Division in the timely submission of Zone related reports and other key documents

● In-charge of all administrative functions of the division

● Facilitates travel and accommodation bookings for staff and guests

● In-charge of facilitating demographics for Division sponsored events and other activities

● Supervises other assistants of the Division in certain activities and other task performances

● Ensures that all matters in the division are dealt with accordingly Executive and Administrative Assistant

Samsonite Philippines, Inc.

June 2009 – December 2009 (END CONTRACT)

● Provides assistance to the Country Manager

● In-charge of monitoring and requisition of office supplies and other requests

● Coordinates with different suppliers in the sourcing of requirements and other needed paraphernalia

● Takes down minutes of company meetings

● Maintains files and other important records and data

● Monitor and coordinate with the different departments in the timely submission of reports

● In-charge of all administrative functions of the company

● Facilitates travel and accommodation bookings for staff and guests

● In-charge of coordinating with maintenance and security for office upkeep

● Ensures that all matters in the office are dealt with accordingly Club Coordinator for EDSA Shangri-la Hotel

Hospitality Marketing Concepts, Inc. (Clubhotel Philippines, Inc.) August 2008 – June 2009 (RESIGNATION)

● Provides top quality customer service to club members

● Updates club members of their membership status

● Coordinates concerns made by the club members to the corporate office for action

● Assists individuals in processing their membership and renewal

● Maintains files and other important records and data

● Submits the weekly Sales report to the hotel audit department

● Remits the daily sales to the hotel accounting and audit departments

● Facilitates hotel room and restaurant reservations for club members

● Cooperates with other hotel staff in providing necessary assistance to club members

● Ensures that club members are satisfied with membership products and services Executive Assistant for International Affairs

Provenance Fine Art Brokers, Inc.

July 2007 – February 2008 (COMPANY CLOSED)

● In-charge of the Filing of all office documents

● Functions as telephone operator and receptionist

● Input all correspondences, client information and artist bios to the CRM database

● Handles the curatorial service of cataloguing

● Maintains the PFAB fruit bowl on a weekly basis

● Responsible for the monitoring and inventory of the office supplies

● Works with the Web Content Manager in maintaining the company website

● Accompanies the CEO during presentations, exhibits and other art related events

● Generate mails/emails for all international galleries, museums and corporations with existing collections Administration Executive

CEVA Animal Health Philippines, Inc.

December 2005 – February 2007 (RESIGNATION)

● Provides back-up assistance to the field staff

● In-charge of all the administrative functions in the office

● In-charge of the filing of all office communications and other related documents

● Responsible for the monitoring and coordination of the office supplies

● Processes payables to suppliers, other payment requests and Employee reimbursements.

● Handles clerical functions as well like typing and encoding.

● Organizes company events and other related functions.

● Acts as HR and Purchasing Officer.

● Coordinates and disseminates information with the different departments and personnel

● Assists the Accounting department in encoding payments and other expenses in the database Office Receptionist

WAM Pacific Inc.

March 2005 – September 2005 (END CONTRACT)

● Provides back-up assistance to clients who visit the office

● Functions as telephone operator and screens all incoming calls

● In-charge of the filing of all office communications and other related documents

● Responsible for the monitoring and coordination of equipments received by the company for repair services

● Record, monitor and keep track of all documents received by the office.

● Handles clerical functions as well like typing and encoding. Junior Account Executive

Dinsmor Enterprises

November 2004 – February 2005 (END CONTRACT)

● Responsible for the handling of all client inquiries through telephone

● Acts as representative of the company for sales call requirements

● Handles costing procedures and project processing

● Assists the CEO in doing paperwork

● Functions as temporary secretary to the CEO

Hotline and Data Capture Machine Operator / Receptionist / Secretary Committee On Overseas Absentee Voting (Commission on Elections) August 2003 – August 2004(END CONTRACT)

● Answers all queries or endorses it to the proper authority received through phone calls

● Facilitates the Data Capturing of registrants applying as Overseas Absentee Voters

● Acts as receptionist and assists all who come to the COAV office for queries and other information dissemination problems

● Organizes the filing of all the documents receive by the Committee

● Encodes applications to the database

Office Staff

Office of Commissioner Florentino A. Tuason, Jr. (Commission on Elections) February 2003 – June 2004(TRANSFERRED TO ANOTHER DEPARTMENT)

● Acts as stenographic secretary and takes down the minutes of the meetings

● Organizes the filing of the documents received by the office EDUCATIONAL ATTAINMENT:

· ADAMSON UNIVERSITY (OCTOBER 2004)

San Marcelino Street, Manila

*Bachelor of Liberal Arts major in Mass Communication*

Contact this candidate