Law Office Client Services Administrator

Casandra Jerez

E: *********@******.*** C: 780-***-**** A: Grande Cache, AB

Career Summary

Dedicated and compassionate indvidual with excellent communication and interpersonal abilities, fostering positive client relationships and collaborating effectively with law professionals. Committed to upholding the highest standards of confidentiality, professionalism, and client cases.

Highlights

Good at troubleshooting problems and building successful solutions.

Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Work very well under pressure, adaptable, and ready to be a strong team player.

Prioritize client needs and expectations, ensuring deliverables met or exceeded requirements, fostering long-term relationships.

Relevant Skills

Administrative

Proficiency in handling administrative tasks such as scheduling appointments, managing client records, filing documents, and answering phone calls

Capability to multitask and prioritize tasks effectively in a busy law office environment.

Knowledge of law terminology and procedures to effectively communicate with law professionals and clients

Strong interpersonal skills for interacting with clients, addressing their inquiries, providing assistance, and maintaining a professional and empathetic demeanor

Familiarity with standard law administrative office procedures and protocols, including client check-in/check-out procedures, and documentation requirements

Assisted lawyers with administrative tasks such as preparing Diarization of files, opening files in Epona, Unity, and Esilaw

Handle any scheduling conflicts or issues that arise, such as double bookings or overlapping appointments, by finding suitable resolutions in collaboration with lawyers and clients.

Customer Service

Strong interpersonal skills for interacting with clients, addressing their inquiries, providing assistance, and maintaining a professional and empathetic demeanor

Act as a liaison between team members, management, and other stakeholders

Ensure effective information sharing, feedback loops, and alignment on project objectives and priorities.

Resolve conflicts and address any issues or concerns raised by team members in a timely and constructive manner

Sensitivity to cultural differences and diverse client populations, fostering inclusive and respectful interactions in the law office setting

Communicated with clients about case updates

Coordinated witness interviews and depositions

Computer Skills

Ability to navigate and update electronic client records systems accurately and efficiently

Proficiency in using software applications specific to law offices, such as scheduling software, billing software, and electronic diarization record systems

Proficiency with using Microsoft Office products including Excel, Word, Outlook, ect.

Ensured all billable hours were accurately recorded

Assisted with drafting legal documents (contracts, pleadings, wills, trusts, etc.)

Prepared trial exhibits and evidence

Drafted motions and court filings

Employment History

Paralegal (Practicum 140 Hours), Bosecke Law LLP, Edmonton, AB 2024

Bartender, Rockies Bar and Grill, Grande Cache, AB 2021

Recpetionist, Snap Fitness, Edmonton, AB 2016

Receptionist, Laurier Law Office, Edmonton, AB 2015

Education and Training

Paralegal Diploma

CDI College, Calgary, AB

High School Diploma

EW Pratt High School, High Prairie, AB

References

Available upon request

Contact this candidate