Customer Service & Operations Manager

Jasmine Garcia-Mendez

*** ****** ******, ****** ******, NY 10310

646-***-**** ***********@***.***

SUMMARY:

Over ten years of management experience. Effective communicator, problem solver, and leader who builds teamwork. Received recognition for exceeding goals and proven knowledge of customer needs assessment, customer retention. Frequently praised as hardworking by my peers. I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication and computer skills.

SKILLS:

Customer Service

Leadership in Coaching

Employee Training

Microsoft Word, Excel, PowerPoint, Outlook

Organization

Oral Communication

Sales

Client Relations

EXPERIENCE:

CIBT, New York, NY

2023 - Present

Visa and Passport Consultant

Specialized in visa and passport processing, as a result of working with world-class visa and immigration experts.

Collect necessary documents from the traveler and submit them to the relevant Consulate and for submission of Passport applications and renewals.

Provide a high level of customer service; provide detailed information on requirements and assisting the customer in making informed decisions.

Analyze customer requests and makes recommendations based on specific travel needs.

Maintain customer records using company database, utilizing information to ensure accurate submission of data.

Emaids Inc, Brooklyn, NY 2017-2021

Account Manager

Receive all incoming calls, messages, and answer customer service issues quickly to ensure total satisfaction.

Organize staff schedules and workloads to maximize productivity and book daily jobs for over 50 housekeepers.

Assist clients with scheduling efficiency by putting information into computer database.

Communicate well and use strong interpersonal skills to establish positive relationships with clients and employees.

Addressed customer complaints and provided satisfactory solutions through procedure changes.

Updated client information, contract changes and product prices in company database, expanded client database within assigned territory.

Analyzed client feedback and implemented policy changes to increase overall satisfaction.

Managed completing payroll and ensure billing is processed and submitted.

Maintained all invoices and receipts.

Fantastic Kids Toys, New York, NY 2011-2017

Store Manager

Ensured customer satisfaction and maximum sales by practicing customer contact skills and ensuring merchandise was well presented and demonstrated.

Achieved high customer retention and increased profit and floor traffic by designing attractive merchandise displays and developing marketing strategies.

Prepared daily sales report and used weekly and monthly data to develop promotional strategies.

Trained over 60 employees in customer contact, upselling, shrink management, and cashier operations.

Handled hiring, promotion, and termination of employees and weekly payroll submission

United Colors of Benetton, New York, NY

2000-2004, 2009-2011

Co-Manager

Increased store sales from $120,000 to $240,000 over six months

Reduced quarterly store loss by more than 35%

Maintained inventory levels, kept track of merchandise, and provided feedback to owner/buyer on trends.

Delegated and oversaw sales-floor activities and motivated employees to reach sales goals.

Organized special activities for client-appreciation days and arranged in-store promotions to drive interest

Steve Madden, New York, NY

2007-2009

Co-Manager

Analyzed store-to-store transfers, loss prevention procedures, and all other store operations.

Communicated and resolved customer/employee complaints.

Oversaw cashier operations, including exchanges, voids, refunds, and opening and closing procedures.

Achieved and exceeded personal and storewide sales goals

The Body Shop, New York, NY

2004-2006

Assistant Manager

Directed and supervised product demonstrations and sales-floor activities

Performed weekly audits to ensure store inventory was accounted for

Enhanced inventory and loss-prevention procedures, which included proper management and documentation of shrink/damage reports

EDUCATION:

Grace Institute, New York, NY

Business Skills Certificate

October 2014

Grace Outreach, Bronx, NY

GED

2013

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