Experienced Administrative & Front Office Professional

EMILY M. VAN VRANKEN

Shreveport, LA • 318-***-**** • **********@*****.***

COVER LETTER

Dear Hiring Manager,

I am writing to express my interest in administrative opportunities within your organization. With more than 18 years of experience in administrative, customer service, and client-facing roles, I bring a strong combination of organization, professionalism, communication skills, and a people-centered approach to my work.

Throughout my career, I have supported teams in corporate, legal, healthcare-related, and service-oriented environments. My experience includes front office support, scheduling, communication coordination, documentation management, customer service, and maintaining efficient daily operations in fast-paced settings. I am known for being dependable, well organized, and calm under pressure. I enjoy working with people and creating positive experiences for clients, customers, and coworkers alike. Colleagues often describe me as friendly, energetic, compassionate, and highly motivated. I am proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams, and I am comfortable learning new systems and technologies quickly. I would welcome the opportunity to contribute my administrative experience, positive attitude, and strong work ethic to your organization.

Thank you for your time and consideration. I look forward to the opportunity to speak with you. Sincerely,

Emily M. Van Vranken

RESUME

Professional Summary

Experienced and people-oriented administrative professional with 18+ years of experience supporting office operations, customer service, communication coordination, and client-facing environments. Known for strong organizational skills, professionalism, adaptability, and the ability to keep operations running smoothly in fast-paced settings. Core Skills

• Administrative & Front Office Support

• Customer Service & Client Relations

• Scheduling & Calendar Coordination

• Communication & Phone Systems

• Organization & Multi-Tasking

• Problem Solving & Crisis Management

• Documentation & Records Management

• Microsoft Office (Word, Excel, Outlook, Teams)

Professional Experience

Contracts Administrator – PioneerRx / RedSail Technologies (2019–2025)

• Managed high-volume administrative workflows and client communications

• Coordinated across departments to support efficient daily operations

• Maintained detailed records and documentation with strong accuracy Administrative Assistant – Sealy Commercial Real Estate Services (2016–2019)

• Supported scheduling, communications, and office coordination

• Created a welcoming and professional environment for visitors Legal Secretary – Cook, Yancy, King & Galloway (2009–2016)

• Prepared detailed documents and maintained confidential records

• Coordinated communications with attorneys, clients, and court personnel Additional Relevant Experience

• Worked at a rehabilitation hospital during college

• Experience working for a health insurance agency in Little Rock Education

Bachelor of Business Administration – University of Central Arkansas Additional Strengths

Friendly, outgoing, and professional demeanor • Strong communication skills • Dependable and self-motivated • Calm in fast-paced environments • Daily exercise enthusiast • Completed three Little Rock Half Marathons