Nursing Director Driving Multi-Site Clinical Excellence

Results-driven nursing director with over ** years of progressive leadership experience across skilled nursing, geriatric, and behavioral health environments. Extensive expertise leading large-scale clinical operations, improving healthcare delivery systems, and strengthening regulatory compliance across multi- site organizations. Proven track record overseeing 200+ clinical staff and operations across 39 clinics, leading departmental turnaround initiatives, opening new clinical sites, and implementing standardized workflows that improve patient outcomes, survey readiness, and operational efficiency. Expert in 24-hour nursing operations, resident care planning, staffing optimization, and regulatory compliance including Title 22, CMS, Medicare, Medicaid, Joint Commission, and CLIA standards. Recognized for building high-performing teams through strategic recruitment, training, and mentorship while effectively managing labor hours, staffing ratios, and clinical resources to maintain the highest standards of care. Collaborative leader known for partnering with physicians, administrators, interdisciplinary teams, residents, and families to ensure safe, compliant, and compassionate resident-centered care, while advancing organizational initiatives that expand access to quality healthcare in underserved communities. Accreditation

Adult Learning Principles

Decision Making

EPIC

External Stakeholder Collaboration

Infection Control

Joint Commission

Resource Management

Safety Compliance

Staff Development and Mentoring

Strategic Planning and Analysis

Time Management and Organizational

Title 22

Written and Verbal Communications

OVERVIEW

RN 554470 · 661-***-**** · ***********@*****.*** · Southern California Gloria Pacleb Cadiz

PROFESSIONAL EXPERIENCE

COMPETENCIES

Leadership Management

Marketing Programs

McKesson

Mergers and Acquisitions

Multidisciplinary Collaboration

Program Development

Relationship Building

Director of Nursing

TeleCare Corp, La Casa Psychiatric Health Facility – Long Beach Direct nursing operations including staffing, scheduling, recruitment, training, performance evaluations, and corrective action in alignment

Ensure full compliance with state and federal regulations, Joint Commission standards, infection control requirements, medication management, and patient safety protocols. Lead quality assurance and continuous improvement initiatives; review findings from regulatory agencies and consultants and implement corrective action plans to prevent recurrence. Coordinate interdisciplinary care services including physicians, pharmacy, dietary, rehabilitation therapies, medical records, and social services.

October 2025 - Present

LEADERSHIP IMPACT

Beyond clinical leadership, deeply committed to community engagement and youth development in Bakersfield, particularly through supporting arts and creative programs within local high schools. Actively involved in initiatives that promote student access to music, visual arts, and performance programs, recognizing the important role the arts play in building confidence, discipline, and creative expression among young people. Believes strongly that supporting arts education helps develop well-rounded individuals while fostering pride and engagement within the Bakersfield community. Developing workflows to enhance clinical efficiency and staff performance while promoting patient- centered care in line with DAP Health's mission of health equity. Implementing continuous education programs and performance evaluations to ensure high standards of care and regulatory compliance across all clinical services. Securing clinical placements and promoting community outreach programs to support nursing education and health service expansion.

Managing reporting and audits to maintain program certification and adherence to standards set by the California Board of Registered Nursing (BRN) and the Board of Vocational Nursing and Psychiatric Technicians (BVNPT).

Using excellent communication, negotiation, and marketing skills to promote DAP Health's programs and services, enhancing visibility and expanding access to care. Director of Nursing

High Desert Medical College — Bakersfield, California Provided leadership and strategic direction for the Associate Degree, Nursing, Licensed Vocational Nursing programs, and other nursing-related programs, ensuring adherence to accreditation standards and regulatory compliance.

Managed and tracked student success, including pass rates, retention, and job placement, ensuring alignment with industry standards and BVNPT compliance resulting in 85% program success rate February 2023 - March 2024

Recruited, hired, and mentored nursing faculty, ensuring high-quality instruction and clinical placements while maintaining compliance with California Board of Vocational Nursing and Psychiatric Technicians

(BVNPT) and Accreditation Commission for Education in Nursing (ACEN-RN/-PN) standards. Developed, directed, and implemented program goals, policies, and objectives, and managed budgets for nursing programs, optimizing resources to meet program needs. Recruited new clinical partners and coordinated clinical placements for nursing students, establishing partnerships with healthcare agencies and higher education institutions. Led the preparation of reports for accreditation and certification compliance, overseeing campus visits by accrediting agencies and maintaining continuous program approval. Collaborated with nursing faculty and committees to develop, implement, and evaluate nursing curricula, ensuring alignment with current practices and legal requirements. Directed program development, student recruitment, and admission processes, while overseeing student success activities, including NCLEX preparation and licensing requirements. Director of Nursing

DAP Health — Palm Springs, California

Overseeing 22 Registered Nurses (RNs), 24 Licensed Vocational Nurses (LVNs), and 130 Medical Assistants (MAs) to ensure compliance with Joint Commission, Title 22, CLIA, and other regulatory standards in a Federally Qualified Health Center (FQHC). In collaboration with the Chief Operating Officer and Vice President of Clinic Operations, aligning clinical operations with organizational goals to improve patient outcomes and optimize resource use. Ensuring compliance with infection control, safety, and clinical practice standards while fostering a culturally competent care environment tailored to the unique needs of diverse patient populations. March 2024 - May 2025

Manage nursing department budgets, monitor labor hours and supply costs, and recommend staffing models to ensure fiscal responsibility while maintaining quality care. Oversee development, implementation, and review of nursing policies, procedures, care standards, and orientation programs.

Serve as primary clinical liaison to administrators, providers, residents, families, and external stakeholders.

Participate in admissions, discharge planning, crisis intervention, restraint protocols, and emergency preparedness activities.

Provide executive oversight for all nursing services within a licensed psychiatric and geriatric care facility, ensuring 24-hour nursing coverage and continuity of care. Recruited, hired, and mentored nursing faculty, ensuring high-quality instruction and clinical placements while maintaining compliance with California Board of Vocational Nursing and Psychiatric Technicians

(BVNPT) and Accreditation Commission for Education in Nursing (ACEN-RN/-PN) standards. Developed, directed, and implemented program goals, policies, and objectives, and managed budgets for nursing programs, optimizing resources to meet program needs. Recruited new clinical partners and coordinated clinical placements for nursing students, establishing partnerships with healthcare agencies and higher education institutions. Led the preparation of reports for accreditation and certification compliance, overseeing campus visits by accrediting agencies and maintaining continuous program approval. Collaborated with nursing faculty and committees to develop, implement, and evaluate nursing curricula, ensuring alignment with current practices and legal requirements. Directed program development, student recruitment, and admission processes, while overseeing student success activities, including NCLEX preparation and licensing requirements. District Nurse Administrator, RN

Omni Family Health — Bakersfield, California

Prepared for a rapid transition into a senior-level position by managing the collection, reporting, and analysis of data to support nursing department operations. Assisted the Director of Nursing in overseeing the department, gaining leadership experience and contributing to nursing process improvements.

Led the opening of six clinics in designated service areas, managing staffing and ensuring operational success in meeting community healthcare needs.

Conducted nursing service educational programs, including in-service training and new hire orientation, fostering staff development and compliance with best practices. Regularly updated the Nursing Director on daily activities across 16 clinics, demonstrating strong communication and operational oversight skills.

Supervised staff development initiatives, including restorative nursing programs and overseeing employee health functions such as flu vaccines and PPD testing. February 2016 - March 2019

Omni Family Health — Bakersfield, California

Implemented innovative tactics that optimized the daily management and staffing of medical assistants, supervising a team of 18 to maintain an efficient provider-to-assistant ratio. Co-led efforts to monitor and evaluate staff performance, driving continuous improvements and fostering a high-performing team culture.

Director of Nursing

Omni Family Health — Bakersfield, California

Led the department through 10 clinic openings using Lean Six Sigma strategies, ensuring compliance with Joint Commission, Title 22, and other applicable regulatory requirements, while supervising all nursing staff and overseeing department budgets.

Managed the daily operations of the nursing department, including 7 RNs, 10 LVNs, 210 Clinical Support, 11 Health Educators, 2 Dietary staff, Safety Net Trackers, and medical programs, utilizing strong planning, financial, and analytical skills to provide effective leadership. Demonstrated expertise in guiding and directing multidisciplinary teams while maintaining high standards of patient care and operational efficiency.

Developed and implemented staff education programs, process improvement workflows, and successfully promoted programs and services using marketing knowledge, while complying with infection control, safety, and clinical practice standards. Recruited, trained, and onboarded new nursing staff, providing ongoing education and implementing new procedures to ensure compliance with regulations and maintaining effective working relationships across the health system.

Demonstrated excellent written and verbal communication, negotiation skills, and critical thinking, effectively influencing internal and external stakeholders and representing the organization through health fairs, community immunizations, and galas.

March 2019 - October 2021

Registered Nurse, Correctional Facility

California Department of Corrections and Rehabilitations — Wasco, California Led the annual TB and CPR recertification training for staff, ensuring compliance with health and safety regulations while fostering professional development. Administered TB testing, Hepatitis vaccines, and flu shots for staff and inmates, maintaining accurate medical records to enhance the facility’s safety.

Managed and scheduled mandatory in-service workshops and CPR training, promoting staff preparedness and emergency response readiness.

Vice Chaired the Service Employees International Union Local 1000 to advocate for over 10,000 nurses on federal and state levels, driving 3 contracts for policy improvements for healthcare professionals. Facilitated the successful reintegration of individuals into society through educational, rehabilitative, and restorative justice programs, fostering long-term positive outcomes. Worked under the guidance of the Supervising Registered Nurse II/III to deliver comprehensive nursing care, ensuring the efficient use of healthcare resources and continuity of care. April 2001 - October 2014

Registered Nurse, Emergency Room

Bakersfield Memorial Hospital — Bakersfield. California Provided immediate care and services to patients, ensuring prompt and appropriate medical attention. Worked as a key member of the emergency response team, collaborating with multidisciplinary teams in a 40-bed emergency department at Memeriao Hospital, which had 385 acute care beds. Conducted rapid assessments and oversaw the application of Advanced Cardiac Life Support (ACLS) and trauma protocols in emergency situations.

Rotated through various units, including triage, trauma, psychiatric, and general ED, adapting to the specific needs of each area.

Determined and prioritized both the physical and psychological needs of patients in emergency situations to ensure comprehensive care.

Administered quick and specific medical care, including medical tests, blood pressure assessments, wound dressing, and frequent status reviews, providing detailed reports to doctors for further evaluation. October 1999 - April 2001

Worked under the guidance of the Supervising Registered Nurse II/III to deliver comprehensive nursing care, ensuring the efficient use of healthcare resources and continuity of care. Took a leadership role in organizing and conducting staff meetings, ensuring effective communication and collaboration within the clinical team of 25.

Streamlined and prioritized the clinical responsibilities of medical assistants, enhancing workflow efficiency and the overall quality of patient care.

Spearheaded performance evaluations, identifying opportunities for growth and professional development among the team.

Assisted with the maintenance and optimization of the electronic health record system, ensuring proper usage by staff and co-leading initiatives to improve system functionality. Registered Nurse, Correctional Facility

California Department of Corrections and Rehabilitations — Wasco, California Led the annual TB and CPR recertification training for staff, ensuring compliance with health and safety regulations while fostering professional development. Administered TB testing, Hepatitis vaccines, and flu shots for staff and inmates, maintaining accurate medical records to enhance the facility’s safety.

Managed and scheduled mandatory in-service workshops and CPR training, promoting staff preparedness and emergency response readiness.

Vice Chaired the Service Employees International Union Local 1000 to advocate for over 10,000 nurses on federal and state levels, driving 3 contracts for policy improvements for healthcare professionals. Facilitated the successful reintegration of individuals into society through educational, rehabilitative, and restorative justice programs, fostering long-term positive outcomes. April 2001 - October 2014

Nursing Assistant, Medical and Surgical Unit

Bakersfield Memorial Hospital — Bakersfield, California Assisted patients with their overall personal hygiene, including support with urinals, bedpans, showers, and back rubs, ensuring their comfort and dignity while promoting a positive care experience. Provided patients with wheelchairs and other mobility aids, facilitating their safe and independent access to washrooms and other areas within the facility.

Utilized excellent communication and demonstration skills to explain procedures and assist patients, fostering a supportive environment that encouraged their participation in care activities and enhanced their understanding of their needs.

September 1993 - January 1995

Medical Records Designee, Skilled Nursing Facility Delano District Skilled Nursing Facility — Delano. California Managed medical documentation for skilled nursing facility. Prepared medical records for medical and nursing staff. Overseen active patients’ records and managed archival documentations. Prepared charts and graphs as well as revamping old records to newly designed universal database system.

September 1991 - September 1994

Medical Assistant, Private Internal Medicine

Radhey Bansal, MD — Delano California

Assisted the head physician in delivering medications to patients with precision and timeliness, demonstrating a commitment to patient care and attention to detail. Engaged with patients to collect essential information about their conditions, health history, and vital signs, showcasing strong communication skills and a proactive approach to learning. Regularly cleaned and sterilized medical instruments, ensuring compliance with safety standards and fostering a safe environment for patient care.

Contributed to the efficient operation of medical equipment, reinforcing a focus on safety and quality while developing technical skills.

September 1990 - September 1991

Registered Nurse, Emergency Room

Kern Medical Center — Bakersfield Califormia

Provided immediate nursing care and services to patients in a fast-paced emergency room at a 222-bed acute care teaching hospital that sees over 140,000 patients annually. Collaborated as a key member of the emergency response team, delivering rapid assessments and critical interventions alongside physicians and interdisciplinary healthcare professionals. Conducted comprehensive patient evaluations, determining and prioritizing both physical and psychological needs to ensure timely and effective treatment while providing emotional support. Administered quick and targeted medical interventions, including medication administration, wound care, and life-saving procedures in accordance with established protocols. Performed thorough assessments of vital signs, conducted diagnostic tests, and monitored patients’ medical statuses throughout their emergency care journey. Maintained accurate documentation of patient findings and communicated effectively with attending physicians to ensure coordinated and responsive nursing care. August 1998 - October 1999

Licensed Vocational Nurse, Medical/Surgical and Float Nurse Delano Regional Medical Center — Delano, California Possess in-depth knowledge of medical terminology, assessments, patient evaluations, and clinical medicine, which allows for a comprehensive understanding of patient needs and effective care delivery. Demonstrated ability to analyze and interpret medical data, translating complex information into meaningful insights that enhance patient understanding and foster trust. Excel in providing empathetic care and establishing strong rapport with patients, focusing on holistic well-being. My commitment to serving others and developing positive relationships contributes to a supportive environment that prioritizes compassionate, above-average care. October 1999 - April 2001

PROFESSIONAL TRAINING

Crisis Prevention Training

Riverside County Health Coalition

The Impact of Fentanyl on our Community

Kern County District Attorney

AFFILIATIONS

American Nurses Association

Professional Membership

Member ID: 06417693

Introduction to Federally Qualified Health Clinics DAP Annual Nursing Health Training

Nursing Leadership

NextGen Workflows and Processes

Omni Family Health

Nursing Leadership

Safety Training for Bloodborne Pathogens

Omni Family Health

Dental, Medical, Operations

HIPPA Compliance: Legal and Ethical Compliance

Omni Family Health

Dental, Medical, Operations

Middle Management Success in FQHC Mergers

DAP Health

Dental, Medical, Operations

Nursing Triage Process

DAP Health

Nursing

IV Blood Draw Readiness

DAP Health

Nursing

Master in Public Administration 2013 Office of Inspector General Occupational Safety & Health Administration

University of Phoenix - Phoenix, AZ California

California

EDUCATION REGULATORY OR OVERSIGHT SURVEYS

Health Resources & Services Administration

California

Master in Health Administration 2011

University of Phoenix - Phoenix, AZ

Master Science in Nursing 2011

University of Phoenix - Phoenix, AZ

Bachelor Science in Nursing 2009

University of Phoenix - Phoenix, AZ

Joint Commission on Accreditation of Healthcare

Organizations

Associate Degree in Nursing 1998

Bakersfield College - Bakersfield, CA

License Vocational Nursing 1994

Porterville College - Porterville, CA

Medical Assistant 1990

San Joaquin Valley College - Bakersfield, CA

California Department of Public Health

California

Centers for Medicare & Medicaid Services

California

ACHIEVEMENTS

Advocated for Afforable Care Act

Service Employees International Union

Washington D.C.

Advocated for Fair Nurse to Patient Ratio

Service Employees International Union

Sacromento, California

PRESENTATION AND TRAINING

CREATIONS

Infection Control for Ambulatory Setting

Omni Family Health

Dental, Medical, Operations

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