Operations Manager, Chick-fil-A
Resume:
Kaitlyn Wells
*************@*****.***
***** ***** **** ****, ***** Chesterfield VA 23803 Operations Manager, Chick-fil-a Chesterfield Plaza, Richmond VA — 2022-present Coordinated weekly, complex shift scheduling for 100+ employees for FOH, delivery and leadership team. Organized time off requests and schedule changes. Optimized coverage, reduced scheduling conflicts, while managing logistics of labor cost. Developed and implemented comprehensive daily shift plans. Facilitated interviews for hiring and new hire onboarding. Monitored key performance indicators, and used to optimize operations. Handled daily financial reports. Assisted in achieving annual goals such as retention, sales goals, IPO, and food cost reduction. Proposed and implemented innovative solutions to enhance operational productivity. Facilitated meetings with leadership and team to provide constructive developmental feedback. Assisted in the full disciplinary lifecycle, including documentation, performance improvement plans, and final separations. Team Leader, Chick-fil-a Chesterfield Plaza, Richmond VA — 2020-2022 Coached and mentored team on correct operations and standard expectations. Set the tone for operational excellence. Lead team in all operations, fostering positivity and high-quality guest experience. Assisted in training and certifying new team members, and assisted in training on new product roll outs. Kept track of multiple heath checks and cleaning lists. ServSafe Certified. Managed customer complaints and catering. Balanced and managed cash drawers, change fund and back safe. Managed daily restaurant assessments. Handled any incoming calls from guests with complaints, questions, or catering orders. Team Member, Chick-fil-A Chesterfield Plaza, Richmond VA — 2016-2020 Provided high-quality, fast service, focusing on front of house guest experience. Operating POS systems and registers, assembling orders, delivering orders and over communicating with the team to ensure success. Adapted well to any change to improve operations as well as maintained a clean, safe and stocked environment. Hostess, TGI Fridays, Richmond VA - 2015
Welcome guests, providing menus, and escorting to seats. Keeping track of accurate wait times. Handled incoming calls regarding carry-out, catering, and questions. Monitored table rotation, ensuring servers had balanced sections, and tracking occupied or dirty tables. Bus tables, ensuring overall cleanliness and readiness of the restaurant floor. Assisting servers with tasks such as running orders and drinks. Caretaker, Private, Richmond VA - 2013-2015
Provided safe, nurturing, and responsible care for children. Provided daily care such as feeding, bathing, dressing. Planning age appropriate activities. Supervised homework and provided tutoring assistance. Communicated with parents on updates or any issues. Transported kids to school activities or parks. Education
James River High School, 2014
John Tyler Community College, 2015-2018 (didn’t graduate) Skills
● Leadership
● Customer Service
● Decision Making
● Project Management
● Talent Development
● Strong Communication
● Copywriting
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