Multi-Unit Operations and Travel Coordinator

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RICHARD BENTO

WORK OF EXPERIENCE

January 2023 to Present Aquitaine Group Boston, MA Multi Unit General Manager/Interim Director of Operations

• Recruiting, hiring and training all FOH restaurant staff for 3 locations

• Scheduling employees to ensure shifts have proper coverage

• Streamlining the restaurant processes to improve the guest experience

• Monitoring restaurant finances, including sales and expenses

• Enforcing food handling regulations and other guidelines to increase guest safety

• Promoting the restaurant and finding ways to bring in more customers

• Handling customer complaints

• Completing necessary paperwork, such as sales, inventory and staff attendance reports Managed and oversaw all Management Staff

September 2022 to September 2023 Sagres Vacation Fall River, MA Brand Ambassador/Groups Travel Coordinator

• Create and manage travel itineraries for employees and travel groups, including booking flights, hotels, and ground transportation

• Research and negotiate rates with travel vendors

• Monitor and track travel expenses and reconcile against budget

• Develop and maintain relationships with travel vendors

• Assist with travel policy development and implementation

• Ensure compliance with company travel policies

• Coordinate visa and passport processing

• Provide travel advisories and updates to travelers

• Assist with travel risk management

• Prepare and submit travel expense reports

• Respond to inquiries from travelers

• Monitor and analyze travel trends and costs

August 2021 to September 2022 JME Enterprises New Bedford, MA General Manager

• Recruiting, hiring and training all restaurant staff

• Scheduling employees to ensure shifts have proper coverage

• Streamlining the restaurant processes to improve the guest experience

• Monitoring restaurant finances, including sales and expenses

• Enforcing food handling regulations and other guidelines to increase guest safety

• Promoting the restaurant and finding ways to bring in more customers

• Handling customer complaints

• Completing necessary paperwork, such as sales, inventory and staff attendance reports January 2021 to July 2021 Active Home Care Wareham, MA Schedule Coordinator

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July 2016 - January 2021 Triumph Inc Taunton, MA

Home Based & Community Programming Coordinator

• Served as Administrative Assistant for the building

• Organized and facilitate home based and community programming events and activities such as play groups, STEM family night, Baby Showers and social gatherings

• Coordinated and Co- Facilitated Nurturing Fathers Program and Grandparents Raising Grandchildren Groups

• Devised and implemented effective internal and external communication systems

• Representative agency as Liaison between agency and the community in which it serves

• Recruited, Hired and Trained New Staff as needed August 2014 - August 2016 Triumph Inc Taunton, MA

Teacher In Charge

• Responsible for assisting classroom teaching staff with facilitating and guiding activities for infant/toddler or preschool classrooms, including maintaining a safe, neat, organized learning environment that is welcoming, nurturing, and high functioning.

• Knowledgeable of early childhood education & developmentally appropriate practices.

• Worked successfully in a team setting; always remained flexible to change with a positive approach and lead and encouraged fellow staff to do the same

Nov 2011 - 2014 Not Your Average Joes Seekonk, MA

Corporate Trainer

• Responsible for the hiring, training and continually education of all other employees

• Learned new concepts of service and products, and then proceed to teach staff

• Worked directly with the corporation to provide education for employees on its products or resources

• Traveled throughout the United States opening new restaurants and training new team members June 2009 - May 2011 Vision Wireless Mobility Management Augusta, GA Inside Sales Manager/Call Center Manager

• Recruit, hire and train staff and review their daily work

• Ensure that all employees in both the Inbound and Outbound teams handle all calls in the outmost professionalism.

• Provide update status reports to the appropriate Sprint/Nextel Executives Nov 2008 - May 2010 Delta Airlines Atlanta, GA

Lead Flight Attendant/ Language of Destination Flight Attendant

• Primary responsibility is to make sure that safety regulations on airplanes are followed

• Ensure passengers are comfortable during their flights; Ensure that Flights attendants are adhering to FAA regulations and those set by Delta Airlines

• Served as translated for passengers on flights to Brazil and Spain Nov 2005 – Nov 2008 Darden Corporation Stoughton, MA Corporate Trainer

• Responsible for the hiring, training and continually education of all other employees

• Learned new concepts of service and products, and then proceeds to teach staff

• Worked directly with the corporation to provide education for employees on its products or resources

• Traveled throughout the United States opening new restaurants and training new team members Oct 2004 – Jan 2007 VDA Productions, INC Boston, MA Hospitality Account Executive/Event Planner

• Solicited the company as a whole selling its Event Planning Services.

• Cultivated and maintained a positive working relationship with all Major Hotels in the Boston area.

• Planned and executive large scale events ranging from Bat Mitzvahs, Weddings, Galas, Trade Show and Conferences.

2000 – 2004 American Cancer Society Providence, RI Regional Executive for Development/Special Events

• Identified, recruited, and managed large scale walk events, raising in excess of $450,000

• Successfully recruited, managed, and motivated 50 volunteer committee members to organize, plan and execute a large scale event raising in excess of $ 210,000

• Adjusted project budget in conjunction to regional budget

• Initiated first College Relay for Life fundraiser resulting in participation from 30 New England Colleges to raise funds surpassing $1million

• Initiated a systematic live and silent auction increasing donations by 92%

• Researched donor history, analyzed information, contacted prospective donors, cultivated relations raised an excess of $100,000

• Researched lapsed donor information, recommended strategies, developed survey material, recapturing lapsed donors raising more than $20,000

EDUCATION

Graduated 1999 Joseph Case High School Swansea, MA Graduated 2009 Bachelors in Musical Theatre, Augusta State University Augusta, GA

• Software: Microsoft office; Excel, PowerPoint, Publisher, Word, Lotus Notes 2003, Raiser’s Edge

• Trainings: Project Management; Multitasking, Managing people, Risk Management, Diversity in the Workplace, Morale Building, The Foundations of Employee/Volunteer Motivation, The Total Leader: Essential Skills for Successful Management

LANGUAGES

Fluent in English and Portuguese; Conversant in Spanish, Receptive of Portuguese Creole REFERENCES

Available Upon Request

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