Customer Service & Administrative Support Specialist
Resume:
**** ********* *****, *** ****
Lewisville, Texas 75067
***********@*****.***
Halie A. De Leon
Customer Service Administrative Support Client Relations Professional Summary
Detail-oriented customer service and administrative professional with experience supporting office operations, client communication, scheduling, invoicing, and recordkeeping. Experience in working with customers, handling multiple priorities, resolving issues, and providing professional support in both office and remote environments.
EXPERIENCE
Guardian Pool Service, Lewisville TX
Office Manager Sales Assistant Personal Assistant June 2025 - PRESENT
● Manage daily office operations including scheduling, invoicing, QuickBooks, recordkeeping, expense tracking, and payroll assistance.
● Serve as the primary point of contact for clients, vendors, and technicians, handling phone calls, emails, appointment scheduling, and customer concerns.
● Support sales and service operations by preparing estimates, coordinating technicians schedules, following up with clients, and handling warranty-related communications.
● Provide administrative support to the company owner, including payroll assistance, supply ordering, digital filing, spreadsheets, correspondence, and other business-related tasks.
Agnew Hardware, Fort Worth TX
Remote Administrative Assistant
February 2023 - May 2025
● Managed day-to-day administrative tasks remotely, including creating invoices, collecting customer payments, processing orders, completing data entry, and maintaining accurate records.
● Handled customer and vendor communication through phone calls and email, answered questions, provided updates, and assisted with resolving customer concerns.
● Coordinated parts deliveries and installation appointments by communicating with customers, vendors, and installers to ensure parts and services were scheduled appropriately.
● Managed inventory ordering and administrative records using QuickBooks, Google Sheets, Gmail, and vendor websites while keeping information organized and up to date.
Hobby Lobby, Grapevine TX
Cashier Customer Service Manager
March 2021 - February 2023
● Started as a cashier and earned a promotion at age 18 to Customer Service Manager, taking on increased responsibility for front-end operations, customer service, and associate support.
● Supervised and supported front-end associates, helping coordinate daily operations, address customer needs, and maintain an efficient and welcoming environment.
● Handled incoming customer calls and in-store questions, returns, and concerns while providing professional assistance and resolving issues in a timely manner.
● Managed cash handling, register balancing, scheduling, employee training, and daily reports while maintaining accuracy and following company policies.
EDUCATION
Trinity High School, Euless TX
High School Diploma, May 2022
Relevant Experience:
● Office Clerical
Assistant
● Yearbook Staff
Coursework:
● Keyboarding
● Computer
Applications
Leadership:
● Gymnastics Team
Captain
● Cheerleading
Team Captain
Skills
Administrative & Operations:
Executive Support Office Management
Scheduling Management Calendar Management
Expense Tracking Digital Filing
Software & Tools:
QuickBooks Microsoft Office
Google Workspace Zoom
Client & Communications:
Customer Service Phone & Email Etiquette
Conflict Resolution Team Leadership
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