Technical Writer / Solutions Architect / Proposal Specialist

Professional Summary

Senior Technical Writer, Solutions Architect, and Proposal Specialist with extensive experience delivering actionable documentation, intelligent solutions, and high impact proposal materials for Federal agencies, healthcare organizations, and enterprise environments. Expert in creating and maintaining comprehensive IT documentation including user guides, SOPs, playbooks, system administrator guides, API and SDK documentation, disaster recovery and COOP plans, and compliance materials for diverse technical and non technical audiences. Documentation is consistently recognized for accuracy, usability, and effectiveness in supporting onboarding, reducing support requests, and increasing adoption of complex systems. Deep experience applying Shipley methodology to produce persuasive and compliant RFI and RFP responses, capability matrices, win themes, and customer focused proposal narratives. Skilled at collaborating with SMEs, product owners, subcontractors, and executives to capture requirements, refine technical details, and translate complex systems into accessible documentation. Known for strong organization, editorial precision, thorough research, and the ability to rapidly adopt new systems, frameworks, and technologies. Innovative in expanding documentation distribution and learning mechanisms using modern platforms, automation, and multi modal delivery methods. Skilled in SharePoint administration, workflow automation, metadata optimization, taxonomy design, and semantic search. Advanced expertise in AI integration, prompt engineering, and agent development using ChatGPT agents and the Microsoft Power Platform including Power Fx, Power Automate, Power Apps, and Power BI to accelerate proposal cycles, modernize knowledge management systems, and streamline documentation processes. Proven success ensuring SOX, PCI, HIPAA, Section 508, and WCAG compliance through collaboration and precise, standards aligned documentation.

Core Skills

Automation & AI: Workflow automation, AI integration, prompt engineering, AI agent creation, and automation used to accelerate proposal cycles and modernize knowledge management systems.

Cloud & Platforms: AWS, Azure, Salesforce SaaS and PaaS, BI solutions, documenting APIs and SDKs, integration workflows, platform specific processes, cloud onboarding, virtual environments, and Linux.

Compliance & Standards: SOX, PCI, HIPAA, Section 508, WCAG, NIST 800 53/800 37/800 171, RMF, FedRAMP, CMS and Medicaid program requirements, ITIL, ISO 27001, and a wide range of standards aligned documentation including SSPs, POA&Ms, SARs, security control mapping, audit ready evidence, and Help Desk SOPs, and runbooks.

Documentation & Editing: Technical writing, editing, content refinement, compliance documentation, user guides, SOPs, playbooks, release notes, sys admin guides, API/SDK documentation, DR/COOP, etc.

Help Authoring Tools: Extensive experience with HATs including RoboHelp, Confluence, SharePointbased systems, and integrated documentation workflows for scalable, searchable, multiformat documentation.

Information Architecture: Modular writing, single sourcing, Markdown, Git/GitHub, docs as code, taxonomy, metadata optimization, content structuring, semantic search, and knowledgebase frameworks.

Knowledge Management: Knowledgebase creation and maintenance, content tagging, capability filtering, SharePoint libraries, Confluence wikis, structured wiki architectures, multi modal delivery, secure remote access applications, institutional memory, role-based access, and long term content governance.

Microsoft Ecosystem/Power Platform: Office, Visio, SharePoint architecture, governance, workflows, metadata optimization, taxonomy design, Power Platform (BI, Power Fx, Power Automate, Power Apps).

Process Mapping/Workflow Creation: Document, optimize, and automate processes across organizations and technical environments, requirements capture, workflow refinement, documentation adoption.

Proposal Development: Shipley Proposal Writing Certification (2025), proposal writing and color review teams, RFI and RFP responses, capability matrices, win themes, and compliance research.

System and Documentation Adoption: Rapid learning and implementation of new platforms, tools, and documentation frameworks, targeted adoption strategies to reduce support requests and increase usage.

Tools & Technologies

SharePoint, RoboHelp, version tools (Azure DevOps/TFS/RoboSource), Confluence, JIRA, ServiceNow, Google Workspace, Microsoft 365 expert - Word, Excel, Visio, PowerPoint, Power Fx, Power Automate, Power Apps, Power BI, Salesforce SaaS and PaaS, AWS, Azure, Adobe Professional, iOS Apple Developer tools, VMware, HP Server Automation, .NET, BO, Remedy, and SAP, amongst many COTS/GOTS products.

Certifications and Training

Shipley Proposal Writing Certification, Adobe RoboHelp and RoboSource Certification, IBM Rational Tool Training, Project Management and Business Analysis Training, New Horizons Technical Training (Microsoft, .NET, Java, CSS, COTS), SOX and IT compliance coursework, and Documentation Accessibility training.

Professional Experience

Maximus (TCML) - Senior Proposal Writer/Senior Technical Writer - Telecommute 02/26 - Present

Created RFI and RFP technical responses for State agencies using Microsoft 365 applications, automation, AI tools, and custom prompt engineering to rapidly reduce turnaround times.

Created knowledgebase articles and proposal writer guides for technical and operational reuse.

Collaborated with SMEs to elicit technical solution material for Salesforce implementations.

Delaware Nation Investments - Solutions Architect/Senior Technical Writer Telecommute 05/24 - 12/25

Authored and maintained past performance documentation by partnering with SMEs to capture capabilities, skills, metrics, and contract achievements supporting future proposal responses.

Created RFI and RFP technical responses for Government agencies using automation, AI tools, and custom prompt engineering to improve accuracy and reduce turnaround times.

Developed capability matrices to guide bid and nobid decisions and strengthen proposal strategy.

Built/governed a SharePoint pastperformance library with advanced metadata tagging, taxonomy design, capability filtering, multiple views, and lowcode apps for automation and mobile access.

Created AIdriven automation and Power Fx apps integrated with SharePoint to streamline documentation workflows and enforce standards, templates, and governance models.

Partnered with SMEs, executives, capture teams, and proposal staff to identify relevant experience and align capabilities with solicitation requirements. Participated in Shipley colorteam reviews.

Significantly reduced proposal turnaround time by automating document compliance checks.

Created knowledgebases with advanced taxonomy and content tagging to improve search efficiency, maintainability, and longterm content governance. Used Power Apps to provide a user-friendly GUI.

Performed process mapping, network mapping, and workflow creation to optimize/automate documentation processes using Visio, Excel, and Microsoft Power Platform.

Customized documentation for multiple audiences to improve usability, accessibility, and adoption.

moovel NA - Senior Technical Writer Telecommute 02/23 - 05/24

Authored engineering documentation including API references, error codes, integration guides, system administration guides, and user facing materials for external transit agency customers.

Produced playbooks, support guides, training materials, and release notes supporting deployment and adoption of new transit systems. Contributed to RFPs, business, and marketing documentation.

Created developer and user documentation using shared repositories and the Google ecosystem. Enhanced engineering productivity by aligning documentation updates with release schedules.

Leveraged Visio for network and process mapping, Word for standards and best practices, and other Microsoft tools to improve workflows and system adoption.

Worked closely with customers to iterate documentation for new transit system deployments.

Partnered with developers to refine requirements and ensure documentation reflected functionality.

Collaborated with product managers to capture requirements and translate system requirements. Conducted SME interviews and iterative review cycles to ensure accuracy, usability, and adoption.

Improved onboarding efficiency for transit agency customers by delivering useful documentation.

Apple (MindSource) - Technical Writer, Site Reliability Engineering Team Telecommute 09/22 - 02/23

Documented systems, processes, runbooks, onboarding info, and release notes for SRE team.

Produced technical references to help engineers and new team members adopt Apple’s reliability practices by building and maintaining Confluence based SRE knowledgebases and documentation libraries, including dedicated team pages for each engineering group, with consolidated links.

Organized content to improve accessibility, collaboration, and long term maintainability across distributed teams. Developed process maps to clarify workflows and improve operational efficiency.

Worked with SREs, developers, and staff to capture system details and incident response procedures. Conducted SME interviews and iterative reviews to refine documentation for accuracy and usability.

Improved incident response efficiency by delivering accessible, well structured runbooks.

Reduced onboarding time through structured training materials and organized knowledge resources.

Enhanced system reliability documentation, ensuring consistent practices across engineering teams.

FavorTech Consulting (FTC) - Technical Writer/Proposal Writer/Editor - Telecommute 12/19 - 09/22

Wrote proposal documentation and supporting materials for RFP responses across multiple Federal agencies, including executive summaries and technical narratives.

Edited proposal documents for compliance and consistency - AP, Chicago, and Microsoft style guides.

Authored full documentation for AWS Alexa based AI hardware and Cerner Millennium projects.

SET Solutions, Inc. - Technical/Proposal Writer (Consultant) Telecommute 02/11 - 12/19

Department of Veterans Affairs (2018-2019): Authored and edited cybersecurity documentation for the PMO group, ensured Section 508 compliance, and served as backup SharePoint administrator.

Hewlett Packard (2018): Produced written responses for state Medicaid RFPs, conducted compliance and standards research, and delivered executive presentations to 35+ stakeholders.

Red River and IBM (2018): Created an OpenManage installation guide for the IRS and documented a corporate data center audit covering security, infrastructure, networking, compute, and storage.

Writer’s Assistance (2018): Authored application user guides, training guides, and API and SDK manuals using SharePoint, GitHub, iOS Apple Developer tools, and Adobe Professional.

Edible Arrangements and Netsolace (2017-2018): Produced user guides, job aids, and manuals for IT infrastructure projects, varied operational playbooks, and PCI audit remediation documentation.

Xerox (2016-2017): Developed RFP responses for state Medicaid programs, collaborated with product owners, edited documents to enterprise standards, and performed benefit research.

HookLogic (2016): Created API documentation supporting new client implementations and SDK/API use cases, documenting iterative requirements and progression. Extensive network (Visio) diagrams.

Millward Brown Digital and Kantar (2015-2016): Implemented a CMS, documented API revisions, and created templates, system administration guides, and Salesforce PaaS documentation.

Evariant (2015): Authored API documentation and created templates for iOS and Android mobile products, documented Salesforce based PaaS components, and ensured Section 508 compliance.

Wellpoint, Amerigroup, Anthem (2014-2015): Senior Business Analyst, researched Medicaid and Medicare plan benefits and eligibility limits, and authored requirements for FIDA, HARP, and MMPs.

CT Department of Labor (2013-2014): Deployment Lead for an automated claims scheduling application (.NET 4.0, MVC 4, BO), authored deployment strategy, training plan, and curriculum.

University of Connecticut Health Center (2012-2013): HIPAA/PCI documentation and BYOD rollout, SOPs, user guides, job aids, and process mapping, gap analysis, and SME interviews for DR/COOP.

ThinWare (2012): Created sales and marketing materials and white sheets for VMware product.

Aetna (2011-2012): Authored HP server automation and VMware vSphere guides and playbooks.

SS&C Technologies - Sr Business Analyst - Windsor, CT 11/10 - 02/11

Performed Business Analyst, Technical Writer, and QA responsibilities for proprietary financial systems. Facilitated client conversion to SS&C’s administration, software, and web portal.

Authored solutions for software/web products for technical/nontechnical user groups

ESPN - Technical Writer/IT Analyst - Bristol, CT Contractor 03 - 04/Employee, 04 - 09

Produced user guides, audit testing and remediation documentation, SOPs, and job aids. Implemented RoboHelp/RoboSource solutions and SharePoint sites.

Used Excel, Visio, and Access extensively for IT Analyst duties.

Documented Remedy implementation and SAP conversion projects, SLAs and distributed monthly release notes for Disneyaffiliated companies.

Functioned as liaison with Legal Department.

Supported SOX compliance efforts.

Education/Professional Training

Univ. of Maryland, Bachelor of Arts in Computer Studies (in progress)

Westover JC, Associate Degree Equivalency in Accounting

Carthage College, Completed coursework in Accounting and Computer Studies

New Horizons Technical Training (Microsoft, .NET, Java, CSS, COTS)

ESPN Project Management and Business Analysis Training (Agile, Waterfall), IBM Rational Training

IconLogic Adobe RoboHelp and RoboSource Certification

PwC and Deloitte SOX and IT Compliance Coursework

Accessibility and Section 508 Compliance Training

Shipley Proposal Writing Certification (2025)

Security, Reference, and Work Preferences

US citizen, previously held both Public Trust and Secret clearances

LinkedIn: https://www.linkedin.com/in/shawn-trites-23887424a/

Not willing to relocate

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