Customer Service & Bartending Leadership

Work experience

Hospitality Worker

Myerson symphony orchestra • Dallas, TX

February 2026 to March 2026

• Provided exceptional customer service to guests, ensuring a positive and memorable experience

• Effectively handled guest inquiries, complaints, and requests in a professional manner.

• Worked collaboratively with team members to achieve daily operational goal.

• Maintained inventory levels by monitoring stock level

• Demonstrated excellent problem-solving skills when handling difficult situations or dissatisfied customers

• Adhered to health and safety regulations at all times to ensure the well-being of guests and staff Lead Bartender

Lipstick gentleman's club • Dallas, TX

February 2010 to October 2012

• Managed a team of 3-5 bartenders, providing guidance and support to ensure efficient operations

• Maintained inventory levels by conducting regular stock checks and placing orders as needed

• Trained new bartenders on drink recipes, proper techniques, and customer service standards

• Ensured compliance with all health and safety regulations regarding food handling and alcohol service

• Provided exceptional customer service by promptly addressing any concerns or issues raised by patrons

• Utilized POS system efficiently for accurate order processing and payment transactions

• Managed cash handling procedures including opening/closing registers, reconciling cash drawers, and preparing bank deposits daily/weekly/monthly basis as required by company policy

• Implemented upselling techniques among bartenders leading to an increase in average sales

• Maintained cleanliness of the bar area according to health department guidelines resulting in zero violations during routine inspections

• Increased customer satisfaction scores through effective communication and problem-solving skills

• Served as a mentor for junior bartenders, providing guidance on drink preparation techniques and customer service best practices

Server/Waiter

Sirloin Stockade • Corsicana, TX

January 2005 to July 2010

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

• Demonstrated exceptional multitasking skills during peak hours, accurately managing 5-10 tables

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals

• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

• Trained new staff members on restaurant procedures, menu items, and customer service standards

• Collaborated with team members to create a positive work environment focused on delivering excellent customer service

Rachelle Messick

+1-214-***-**** / *****************@*****.*** / Irving, TX 75061 Bartender

Fare East gentleman's club • Dallas, TX

March 2000 to September 2009

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

• Organized special events such as themed nights or live music performances to attract new customers

• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

• Collaborated with management on pricing strategies based on market trends and competitor analysis

• Participated in monthly team meetings to discuss new promotions or menu changes Education

Licensed chemical dependency Counselor (College)

Dallas College El’centro • Dallas, TX

February 2026 to Present

Still attending

Skills

Food industry Food service Time management Customer service First aid Hospitality Kitchen experience Venue beverage service POS Meeting facilitation Sanitation Food preparation Sanitizing surfaces Cashiering Care documentation Guest services Restaurant experience Fine dining experience Live-in employment Driving Intake Beverage service Beer knowledge Food safety Teamwork Serving Bakery Languages

English

Certifications

Driver's License

ServSafe Food Handler Certification

ServSafe Alcohol Certification

TABC Certification

Additional information

My recovery journey began on February23rd, 2024, when I made the decision to seek help and build a new life. After completing treatment, I chose to continue in a structured environment to build a strong foundation. Through my own experience in treatment and sober living, I developed a passion for supporting others. While in recovery, I took on peer leadership roles, welcoming new residents supporting daily structure, encouraging residents through challenges, helping with recovery meetings and classes, communicating with counselors and staff, and assisting in de-escalating conflicts. These experiences strengthened my leadership, compassion and ability to support others while maintaining boundaries and structure. I’m currently pursuing my LCDC education at Dallas College, with a goal of continuing to serve the recovery community by creating safe, supportive environments where people can rebuild their lives.

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