Remote Customer Service & ESL Educator

Kenneth E. Brown, Jr.

**** * **** ******, *** ***, Tucson, AZ 85711 520-***-**** **********@*****.***

Professional Profile

Dedicated educator and social work professional with over 15 years of experience in cross-cultural communication, adult advocacy, and instruction. Proven track record in English as a Second Language (ESL) instruction with a "5-Apple" rating in digital environments. Currently pursuing a Master of Science in Literacy, Culture, and Language Education. Committed to supporting diverse populations through trauma-informed care and student-centered learning.

Education

Indiana University In Progress Master of Science in Literacy, Culture, and Language Education (LCLE)

San Jose State University, San Jose, CA Bachelor of Arts in Social Work Cum Laude

San Jose City College, San Jose, CA Associate in Arts With Honors

Teaching & Instructional Experience

Lead In-Home Caregiver & Behavioral Specialist Jan 2024 – June 2025

●Relocated to provide dedicated, live-in care and behavioral support for a young man with Angelman syndrome.

●Managed a permanent in-home staff, ensuring consistent care protocols and 24-hour coverage.

●Served as the primary in-home lead for behavioral implementation, collaborating with outside ABA specialists to maintain a balanced therapeutic environment.

ESL Teacher, VIPKID Beijing, China (Remote) 2016 – 2019

●Delivered high-quality English immersion to a diverse international student body.

●Earned a 5-Apple Teacher rating (highest possible) through mastery of pedagogical techniques and cultural sensitivity.

●Adapted complex instructional materials, including US history and literature, to match the linguistic proficiency of English Language Learners.

Bill Wilson Center San Jose, CA 2007

●Student Intern: Case Manager

●Instructed clients on resume writing, GED completion, and college application processes.

Advocacy & Clinical Experience

ARC Maui County Wailuku, HI 2013 – 2014

●Direct Support Worker

●Supported individuals with autism in developing communication and socialization skills.

Trumpet Behavioral Health Kahului, HI 2012 – 2013

●Behavioral Skills Therapist

●Implemented Applied Behavior Analysis (ABA) plans and managed high-stress behavioral interventions.

Maui AIDS Foundation Wailuku, HI 2009 – 2012

●HIV Tester & Counselor

●Provided risk-reduction counseling and coordinated community outreach.

Centre for Living with the Dying Santa Clara, CA 2008

●Counselor Intern

●Co-facilitated grief groups and established the agency’s first LGBTQ+ specific support group.

Scholarships & Honors

●Member, Honor Society of Phi Kappa Phi (SJSU Chapter)

●GEO Program Scholarship, Representative for San Jose City College in Vietnam

●Dean’s Scholar, College of Applied Sciences and Arts (SJSU)

Achievements & Community Service

●Volunteer Massage Therapist, Center for AIDS Services Oakland, CA (2000)

●Volunteer, Project Open Hands San Francisco, CA (1990–1995)

●Award Recipient, Transitional Volunteer Program Volunteer Center of San Francisco (1998)

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