Customer Experience Representative (Client Support)
Resume:
AVA PRICE
New Orleans, Louisiana
504-***-**** *************@*****.***
CUSTOMER EXPERIENCE CLIENT SUPPORT ADMINISTRATIVE PROFESSIONAL
PROFESSIONAL SUMMARY
Customer-focused professional with extensive experience in hospitality, administration, supervision, scheduling, and day-to-day client support. Skilled at communicating clearly, listening to customer needs, answering questions, coordinating appointments and responsibilities, maintaining organized records, and providing professional follow-up. Experienced working independently, managing multiple priorities, supporting team operations, and learning new processes quickly. Brings a patient, personable approach and a strong commitment to creating positive customer experiences.
CORE SKILLS
- Customer & Member Support
- Phone & Professional Communication
- Customer Needs Assessment
- Appointment Coordination & Scheduling
- Client Follow-Up
- Administrative Support
- Electronic Forms & Documentation
- Data Entry & Recordkeeping
- Customer Questions & Problem Resolution
- Explaining Information Clearly
- Relationship Building
- Multitasking & Organization
- Independent Work & Time Management
- Team Collaboration
- Staff Scheduling & Supervision
- Inventory & Operations Coordination
- Training & Employee Support
- Adaptability to New Software & Systems
PROFESSIONAL EXPERIENCE
World Famous N'awlins Café & Spices — New Orleans, LA
Customer Service / Administrative & Operations Support
2010–2015
- Delivered friendly, professional service while assisting customers with questions, purchases, requests, and concerns.
- Communicated clearly with customers to understand their needs and provide appropriate information and assistance.
- Managed multiple customer and operational responsibilities in a fast-paced environment while maintaining accuracy and professionalism.
- Provided administrative and executive support, including organizing information, coordinating daily priorities, and assisting with business operations.
- Maintained records, handled paperwork, and helped ensure information was accurate and organized.
- Followed up on customer and operational needs to help resolve issues and maintain a positive experience.
- Supported inventory and warehouse activities, including receiving, organizing, monitoring, and maintaining merchandise.
- Assisted with employee supervision and daily workflow while helping maintain service standards.
Centerplate — New Orleans, LA
Assistant Manager / Supervisor
- Supported daily hospitality operations and assisted customers and team members in a high-volume environment.
- Supervised employees, assigned responsibilities, and helped ensure daily operational needs were completed efficiently.
- Responded to questions and concerns professionally while working toward practical resolutions.
- Assisted with administrative duties, inventory coordination, documentation, and operational recordkeeping.
- Communicated expectations and information clearly to employees and customers.
- Balanced multiple responsibilities while remaining organized and attentive to service quality.
- Helped train and support employees while promoting consistent customer service standards.
Avis Budget Group
Assistant Manager / Supervisor
December 2005–August 2007
- Supervised and coordinated approximately 10–20 employees during daily operations.
- Created and managed employee schedules to maintain proper staffing and workflow.
- Coordinated employees responsible for transporting vehicles to and from designated locations.
- Communicated assignments, schedules, and operational information clearly to employees.
- Performed administrative duties, maintained records, and helped organize daily operational information.
- Addressed scheduling changes, employee questions, and unexpected operational issues in a timely manner.
- Worked independently and used sound judgment to keep daily activities organized and on schedule.
- Supported customers and team members with a professional, solutions-oriented approach.
ADDITIONAL ADMINISTRATIVE EXPERIENCE
Executive & Administrative Support — New Orleans, LA
- Provided ongoing administrative assistance for restaurant, art, and small-business operations.
- Coordinated schedules, communications, records, errands, appointments, and changing daily priorities.
- Served as a reliable point of contact and helped communicate information between customers, vendors, employees, and management.
- Organized documents and maintained information needed for ongoing business activities.
- Followed up on outstanding tasks and requests to help ensure responsibilities were completed.
- Worked independently with limited supervision while handling confidential and time-sensitive responsibilities.
EDUCATION
O.P. Walker Senior High School — New Orleans, LA
High School Diploma, May 2002
PROFESSIONAL STRENGTHS
Patient and attentive communicator who enjoys helping people understand information and complete necessary steps. Reliable with appointments and follow-up, comfortable managing several responsibilities at once, and capable of working independently in a remote environment. Receptive to training, coaching, new technology, and continued professional development.
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