Lead Merchandiser and Employer Account Manager
Resume:
Gail Bradberry
307-***-**** ***********@*****.***
PROFILE
SKILLS
● Financial & Billing Analysis
● Customer & Provider Support
● Training & Process Improvement
● Adaptability & Work Ethic
● Typing Proficiency
● Multiple Computer Platforms
● Pallet Jacking
WORK EXPERIENCE
ProGro Partners, Ft Collins, Colorado January 2024 - April 2026 Lead Merchandiser
● Excellent physical stamina and ability to lift objects weighing up to 50 pounds
● Communicated frequently with customers regarding plant information.
● Chose and selected appropriate job equipment for each assignment.
● Followed merchandising plans & removal of needed items.
● Unload nursery stock from racks to display on garden center tables.
● Inventory houseplants, trees, shrubs, and other nursery stock.
● Maintain clean work environment.
● Assist in training new employees.
● Use of pallet jack.
State of Wyoming Work Comp, Cheyenne WY June 2015 - April 2018 Employer Account Manager
● Answered telephones and gave information to callers, took messages or transferred calls to appropriate individuals
● Performed various administrative duties such as: operating phone systems, fax machines, copy machines, printing, scanning, and mailing
● Analyze financials to make eligibility determinations on certificates of good standing.
● Review employer financials, communicate with employer on best reporting practices, and ways to lower premium rates.
● Open and separate mail for distribution.
● Identified discrepancies between billing statements, vendor records and other documents to facilitate resolution of disputes. American Nursery Services, Wyoming, Nebraska & Colorado March 2007 - December 2023 Lead Merchandiser
● Excellent physical stamina and ability to lift objects weighing up to 50 pounds
● Communicated frequently with customers regarding plant information.
● Chose and selected appropriate job equipment for each assignment.
● Followed merchandising plans & removal of needed items.
● Unload nursery stock from racks to display on garden center tables.
● Inventory houseplants, trees, shrubs, and other nursery stock.
● Maintain clean work environment.
● Assist in training new employees.
● Use of pallet jack.
State of Wyoming, Cheyenne WY September 2003 - September 2015 Provider Services Accountant
● Performed various administrative duties such as: operating phone systems, fax machines, copy machines, printing, scanning, and mailing
● Audit medical and legal billing, applying statutory fee schedules, processing refunds, resolving provider disputes
● Strong understanding of CPT, HCPCS and NDC codes including modifiers.
● Add new medical providers for the Division's vendor files.
● Access the WOLFS on-line system to assist staff, Division medical reviewers, case analysts and nurse case managers.
● Maintain the daily level of production expected of each specialist in the Provider Services Unit.
● Process and request refunds and replace needed warrants.
● Review and resolve fee allowances, adjust as needed and permitted under Division policy for both in-state and out-of-state providers.
● Application of CPT, HCPCS and NDC codes, including modifiers. State of Wyoming Dept of Worker's Comp, Cheyenne WY June 1992 - September 2003 Administrative Specialist 4
● Performed various administrative duties such as: operating phone systems, fax machines, copy machines, printing, scanning, and mailing
● Added variety of medical and legal provider billing to the WINGS fiscal processing system.
● Added a variety of medical and legal billings to the Division's imaging and workflow system.
● Added new Work Comp reports of injury to the WINGS system resulting in assignment of case numbers and initiation of case development.
● Prep, scan and index various documents into imaging for WC Claims andEmployer Tax Division
● Operator for Work Comp 800# for injury reporting.
● Request old files from archives for imaging.
● Search micro-fiche for older work comp cases for imaging.
● Copy documents for Clerk of Court for all Wyoming counties.
● Open, date stamp, file, sort, and deliver incoming mail.
● Performed program testing for new document templates, required data fields, workflow and debugging of problem programs
● Involved in training and development of new OCR imaging system. Assisted in form family development in OCR
● Received 'Exceeds Expectations' on 5 of 6 performance appraisals. EDUCATION
Laramie County Community College, Cheyenne WY April 1988 Accounting / CIS
● Business Law
● Principles of Accounting
● Intro to Business
● Wordperfect I,II, III
CERTIFICATIONS
Introduction to Medical Coding Basics, Cheyenne WY June 2008 Medical Terminology for Health Professions, Cheyenne WY May 2005 Medical Terminology Training, Cheyenne WY December 1997
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