Operations & Distribution Executive

JOHN W. MILLEN

Assonet, MA • 401-***-**** • **********@*****.***

Operations & Distribution Executive LargeScale Supply Chain Leadership Lean / Six Sigma

PROFESSIONAL SUMMARY

Senior Operations and Distribution Leader with 25+ years directing highvolume supply chain, logistics, manufacturing support, and multisite operations. Proven ability to transform underperforming sites, build highperforming teams, and drive measurable gains in safety, efficiency, throughput, and quality. Expert in union and nonunion environments, large workforce management, turnarounds, newsite launches, inventory systems, transportation networks, and risk mitigation. Retired U.S. Marine Corps First Sergeant known for disciplined leadership and mission execution.

CORE COMPETENCIES

LargeScale Distribution Management

Supply Chain Optimization

Lean & Six Sigma (Green Belt)

Workforce Leadership (Union & NonUnion)

Safety, Compliance & Regulatory Oversight

Strategic Planning & Execution

Transportation & Fleet Operations

Inventory Control & Quality Systems

P&L & Financial Performance

New Site Launches & Turnarounds

PROFESSIONAL EXPERIENCE

Distribution Manager — Stop & Shop Freetown, MA

2023–Present Lead operations for a 650,000 sq. ft. distribution center servicing 227 stores and 3 DCs across the region. Responsible for 750 union associates, warehouse operations, transportation, inventory, safety, and multidepartment coordination.

Key Achievements

Manage endtoend operations for grocery and perishable distribution, ensuring efficient flow of labor, equipment, materials, and outbound service.

Lead daily production planning, inventory control, quality management, and strategic capacity planning.

Oversee operational safety programs, reducing risk while maximizing throughput and service reliability.

Partner with supply chain, finance, HR, and capital project teams to support networkwide initiatives and continuous improvement.

Station Manager — Amazon AMXL HBO1 East Taunton, MA

2020–2023 Directed Amazon’s largest AMXL site, leading 4 Area Managers and 110+ associates across inbound, stow, fulfillment, loadout, and lastmile operations.

Key Achievements

Drove site transformation from bottom 3 to top 25 nationally through standard work, safety initiatives, and team development.

Managed 5 DSPs and 300+ delivery associates across MA, NH, and RI, strengthening communication across AMXL and lastmile networks.

Oversaw KPIs for safety, quality, productivity, cost, and customer satisfaction across all operational functions.

Amazon Area Manager II — SAN3 Robotics Facility San Diego, CA

Managed 180+ associates in a 3M sq. ft. robotic operation.

Improved Decant rates from 48 to 61, significantly improving flow efficiency.

Served as President of the SAN3 Veterans Charter, supporting veteran transitions into the workforce.

Amazon Area Manager (L5) — DBO3 Milford, MA

Managed 15 DSPs, 1,100 DAs, and daily volume of 120K–160K+ deliveries during COVID peak.

Built and led RTS team, reducing PNOV DPMO and improving ontime delivery 8.92% YoY.

General Manager — Pinnacle Logistics Rockford, IL

2019–2020 Led a 750K sq. ft. operation, supervising 1,300+ employees, aircraft operations, and 103 truck routes.

Key Achievements

Opened a new 300K sq. ft. facility, scaling staffing from 300 to 1,000.

Directed warehouse, ramp operations, safety, and compliance including 49 CFR HazMat and IATA.

Managed senior leadership team (2 AGMs, 4 Ops Managers, 25 MODs, 60 supervisors).

Security Investigation Manager — UPS Denver, CO

2015–2019 Oversaw security operations for 2,500 employees, 500 delivery routes, and air/ground operations.

Key Achievements

Led investigations ranging from minor losses to major theft/fraud cases.

Conducted audits (LLAR, RCR, SOP updates), improving compliance and security posture.

Trained and developed security specialists, improved department performance metrics.

Freight Operations Supervisor — UPS Freight San Diego, CA

Directed freight operations, safety, and HazMat compliance (49 CFR).

Achieved #3 BSC ranking three times during extended Manager absence.

Service Coordinator — Schneider Electric West Kingston, RI

2014–2015 Managed logistics, order fulfillment, and customer support for Canadian operations across multiple product lines.

Site Manager — MasTec / DIRECTV Providence, RI

2012–2013 Led installation, repair, and service operations; managed 30K SKU inventory.

Key Achievements

Achieved DMA installation goals and delivered topquartile profitability (Q2/Q4 2012, Q2 2013).

Installation Manager — Dish Network Swansea, MA

2011–2012 Directed all installation operations for Southeastern MA & RI; managed hiring, training, VIP accounts, and P&L.

Contract Negotiator — Raytheon Portsmouth, RI

2009–2010 Managed government contract negotiations (FAR/DFAR), risk assessments, and cost/fee structures.

Northeast Regional Hub Manager — ABX Air (DHL) Coventry, RI

2007–2009 Managed a 150K sq. ft. logistics hub and 250 staff for DHL domestic/international freight.

Key Achievements

Increased productivity from 77 PPH to 106 PPH.

Designed staffing and process improvements eliminating the need for temp labor.

Led successful startup of a new distribution facility.

MILITARY SERVICE

United States Marine Corps —

Leadership, operations, logistics, training, and global mission support.

Security clearance eligible.

EDUCATION

B.S., Administration of Justice — Roger Williams University 2013

CERTIFICATION

Six Sigma Green Belt

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