Administrative Assistant & Database Support

DHARA SEJPAL

Mississauga, ON 647-***-**** ***************@*****.***

ADMINISTRATIVE ASSISTANT

Administrative Professional with experience supporting office operations, reporting, and stakeholder coordination in fast-paced environments. Skilled in documentation, scheduling, and data management with strong proficiency in Microsoft Office, Google Workspace, and workplace systems.

HIGHLIGHT OF QUALIFICATIONS

Experienced in calendar management, meeting coordination, and administrative support in dynamic office settings

Strong skills in preparing reports, presentations, correspondence, and briefing materials

Proven ability to manage confidential information with accuracy and discretion

Skilled in maintaining databases, records, and electronic filing systems

Effective communicator with experience supporting internal and external stakeholders

Ability to coordinate multiple priorities while meeting tight deadlines

Strong attention to detail, organization, and problem-solving abilities

TECHNICAL SKILLS

Office Software

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace

Systems & Tools

ServiceNow, SAP SuccessFactors, CRM platforms, Jira, Asana, Zendesk

Records & Data Management

Electronic filing systems, database maintenance, records retention systems

WORK EXPERIENCE

Database Support Volunteer - Arthritis Society Canada, Toronto, ON Aug 2025 - Present

Maintain and organize huge database records with a high level of accuracy, ensuring data integrity and accessibility

Manage and safeguard confidential donor, volunteer, and organizational records, ensuring 100% compliance with privacy policies and professional standards

Coordinate with internal teams to streamline administrative processes and improve workflow efficiency by 20%

Assist in preparing reports and compiling information to support operational and strategic decision-making

Cybersecurity Project Coordinator (Remote) – Riipen, Canada Mar 2026 – Present

Prepare documentation, reports, and presentations outlining security findings, risks, and recommendations

Track project milestones and coordinate team communication to meet 100% of deliverable deadlines

Organize and maintain project files and confidential security assessment records

Conduct research and compile technical data for management review and decision-making

Administrative Support Specialist – RedSoft Pvt. Ltd., India Jan 2021 – Nov 2024

Prepared 50+ reports, presentations, and business correspondence monthly for management and clients

Managed 30+ client communications and inquiries per week, coordinating follow-ups and resolving issues within 24–48 hours, improving client satisfaction and response time

Maintained and organized 1,000+ project records, documentation files, and electronic records, improving retrieval efficiency by 25%

Conducted research and compiled data to support business decisions and marketing initiatives.

Coordinated 3–5 projects simultaneously in a fast-paced environment, consistently meeting 100% of deadlines and project milestones

Created and formatted documents using Microsoft Office Suite, improving reporting accuracy and consistency by 20%.

EDUCATION AND ADDITIONAL CERTIFICATION

Master’s degree in Information Technology, Saurashtra University, India

Office Administration Certification, Toronto, ON

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