Remote Customer Support Specialist

Sumayah Forde

Phone: 803-***-****

Email: ********@***.***

Location: Columbia, SC

Seeking: Remote Customer Support (Full-Time or Part-Time)

Professional Summary

Dedicated and detail-oriented customer-focused professional with experience in restaurant management and food safety compliance. Strong communication skills, problem-solving ability, and a proven track record of maintaining high service standards. Equipped with a home office setup including laptop, headset, and Microsoft Office proficiency. Seeking a remote customer support position where I can provide exceptional service and contribute to team success.

Core Skills

Customer Service & Conflict Resolution

Clear Written & Verbal Communication

Data Entry & Documentation

Microsoft Office (Word, Excel, Outlook)

Food Safety & Compliance Knowledge

Time Management & Multitasking

Typing Speed: 40 WPM

Remote Work Readiness (Laptop & Headset)

Professional Experience

Restaurant Manager / Food Safety Manager

2021 – Present

Supervised daily operations and ensured compliance with health and safety regulations.

Handled customer inquiries, complaints, and service recovery with professionalism.

Maintained accurate documentation and reports for inspections and audits.

Trained and supported staff to deliver consistent customer service standards.

Resolved conflicts efficiently while maintaining a positive customer experience.

Certifications

ServSafe Food Protection Manager (Certified)

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