Healthcare Operations & Stakeholder Process Improvement

ANGELA REDMON

Healthcare Operations Client & Stakeholder Relations Process Improvement

817-***-**** ********@******.*** Plano, Texas

SUMMARY

Healthcare operations professional with more than 10 years of experience leading medical practice operations, coordinating complex healthcare services, and building trusted relationships across clinical and administrative teams. Experienced partnering with physicians, hospitals, case management, pharmacies, infusion providers, home health agencies, payers, and vendors to resolve issues, improve workflows, and support service delivery. Strong background in onboarding, training, stakeholder communication, process improvement, and cross-functional coordination. EXPERIENCE

Practice Manager

Texas Infectious Disease Institute

06/2016 – 07/2026 Richardson, TX

• Directed day-to-day administrative and business operations for a multi-specialty physician practice.

• Served as a central operational contact for physicians, staff, hospitals, case management teams, pharmacies, infusion providers, home health agencies, payers, and vendors.

• Supported three specialty service lines under one practice:

Infectious Disease

Wound Care

Infusion Therapy

• Led recruiting, onboarding, training, coaching, performance management, and employee relations for clinical and administrative teams.

• Designed and improved workflows to increase provider productivity, operational efficiency, and patient experience.

• Managed insurance authorizations, reimbursement issues, claim denials, appeals, and payer communications through resolution.

• Managed vendor relationships, purchasing, inventory, and facility operations.

• Coordinated complex outpatient IV antibiotic therapy across hospitals, case management, infusion providers, pharmacies, and home health agencies.

• Maintained HIPAA compliance and regulatory standards.

• Partnered with physician leadership to identify operational needs, resolve service issues, and implement process improvements.

Medical Assistant

Texas Infectious Disease Institute

01/2016 – 05/2016 Richardson, TX

• Supported Infectious Disease physicians with daily clinical operations and patient care.

• Assisted with patient intake, medication reconciliation, clinical documentation, and coordination of care.

• Managed patient communications, prescription requests, referrals, and follow-up needs.

• Coordinated patient services with physicians, pharmacies, hospitals, and other healthcare providers.

• Transitioned into the Practice Manager role after demonstrating strong operational, communication, and leadership capabilities.

Assistant EMS Coordinator

TX Emergency Services Education

03/2009 – 12/2012 Dallas, TX

• Coordinated EMT student clinical rotations throughout the Dallas–Fort Worth area.

• Managed hospital partnerships and clinical preceptors.

• Audited documentation for compliance.

• Coordinated scheduling and student placement.

KEY ACHIEVEMENTS

Stakeholder Relations

Built collaborative relationships across

physicians, hospitals, pharmacies, home health,

payers, vendors, and clinical teams.

Process Improvement

Developed and refined workflows to improve

efficiency, provider support, and service

delivery.

Complex Coordination

Coordinated outpatient IV antibiotic therapy

across physicians, hospitals, infusion providers,

pharmacies, case managers, and home health

agencies.

Issue Resolution

Managed authorizations, payer issues, denials,

appeals, and operational concerns through

follow-up and resolution.

Onboarding & Training

Led employee onboarding, training, coaching,

and performance management across clinical

and administrative teams.

SKILLS

Healthcare Operations, Client & Stakeholder

Relations, Cross-Functional Coordination,

Onboarding & Training, Workflow

Optimization, Process Improvement, Issue

Resolution, Payer & Vendor Relations, Care

Coordination, HIPAA Compliance, Epic EMR,

WeInfuse, OneTouch EMR, Availity, Microsoft

Office Suite

EDUCATION

Business Administration

Texas Women’s University

Medical Assistant Program

PCI Health Training Center

Emergency Medical Technician –

(EMT-B/Paramedic)

EMTS 911

PROFESSIONAL STRENGTHS

Relationship Building, Strategic Thinking,

Problem Solving, Communication, Operational

Excellence, Continuous Improvement

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