Office Manager & Bookkeeper (10+ Years)

Summary

Dedicated office manager and bookkeeper with 10 years of experience in financial management and team leadership across various industries. Proven expertise in maintaining accurate financial records, preparing budgets, and managing client invoicing. Skilled in mentoring employees and enhancing operational efficiency, with a strong background in customer service and administrative tasks. Committed to leveraging extensive experience to drive organizational success in a remote work setting. Authorized to work in the US for any employer

Work experience

Bookkeeper/Office Assistant

Apalachee Bachoe & Septic Tank • Tallahassee, FL

May 2025 to Present

• Maintained general ledger entries for all company transactions in accordance with accounting principles

• Assisted in the preparation of annual budgets by providing detailed financial reports and analysis

• Performed monthly bank reconciliations to verify the accuracy of financial data Shift Lead

Firehouse Subs • Tallahassee, FL

April 2023 to May 2025

Running shifts efficiently and effectively.Cash handling, food preparation.Training new employees Office Manager/ Contract Specialist

Contractors Enterprises Inc. • Tallahassee, FL

April 2022 to November 2024

• Handled all financials and invoiced clients

• Collected payments

• Managed office supplies

• Hired and mentored employees

• Handled faxing, copying and filing

• Placed bids on state, federal and government contracts

• Payroll

Assistant Manager

Little Caesars • Tallahassee, FL

December 2021 to April 2022

Running shifts efficiently and effectively.Cash handling, food preparation.Hiring and training new employees. Nanny/Babysitter/Housekeeper

Apalachee Backhoe • Tallahassee, FL

January 2022 to March 2022

Provided housekeeping and nanny services for children while the mother recovered postpartum Shipping and Receiving Manager

T Formation • Tallahassee, FL

February 2020 to November 2021

Printing,sorting,and shipping t shirts from warehouse. Sorting and tagging merchandise.Effectively running shifts and managing employees.Verifying all merchandise was tagged and labeled correctly Constance Hood

+1-850-***-**** / *************@*****.*** / Tallahassee, FL 32303 Home Health Aide

Medicaid • Madison, FL

August 2014 to January 2020

Providing live in home health care services.Assisting patient with daily activities such as dressing, and bathing.Taking patient to appointments and preparing meals.Administering and documenting daily medications as well as vital signs. Customer Service Representitive

Owens Propane • Madison, FL

May 2010 to July 2014

Office and clerical duties to include receiving and posting payments, answering telephones, cold calling and setting up and maintaining new customer accounts• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

• Handled online orders and credit card transactions Customer Service Representitive

AmeriGas Propane, Inc • Madison, FL

September 2009 to February 2010

Handling office and clerical duties to in clude answering telephone• Provided assistance to clients

• Assisted customers in person

• Created customer appointments

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Operated the cash drawer

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

Quality of Life Team Leader

Good Samaritan Center • Dowling Park, FL

December 2007 to June 2008

Assisting patients with activities of daily life. Providing one on one care to patients to help understand individuals needs and establish personalized plan to help improve end of life/quality of care

CNA - Certified Nursing Assistant

Advent Christian Village • Dowling Park, FL

January 2007 to June 2008

• Provided patients/residents with care and companionship

• Monitored vital signs

• Served meals

• Assisted with wound care

• Cleaned and sanitized rooms

• Changed bed linens

• Performed post-mortem care, if needed

Server/Waiter

Advent Christian Village • Lake Park, GA

April 2007 to December 2007

• Took food and drink orders

• Served meals

• Bussed tables

• Handled money

• Swept, mopped, and prepared for diners, customers, and guests

• Checked on customers, diners, and guests frequently Server/Waiter

Red Onion Grill • Lee, FL

December 2006 to April 2007

• Handled a high volume of customers regularly

• Took orders

• Served food

• Bussed tables

• Set up payments by POS

• Kept the restaurant clean and sanitary

Education

Psychology (Bachelor's)

Capella University • Remote

Upper secondary education

Skills

Childcare Customer returns handling Salesforce Phone call management Serving Customer support experience within education industry Payroll Microsoft Word Customer issue escalation Warehouse Associate Customer Care Ability to follow instructions Phone etiquette In-person customer service Microsoft Teams SMS customer support Customer support experience within manufacturing industry Providing product information Live chat Floor cleaning Management General Laborer Microsoft Dynamics 365 Office Management Contracts Time management Bookkeeping Productivity software Vital Signs Clerical Experience Food service Administrative tasks Managing teams in a customer support role - Largest customer support team managed (More than 20 team members) Nannying Internal employee customer service Customer support experience within finance industry Large enterprise client interaction Customer service Residential cleaning Typing Trash removal Pet care Technical support Busser Project management Administrative Experience Order processing Call center experience Organizational skills Order inquiry handling Billing issue inquiries Managing customer accounts Call center agent experience Phone customer support Email customer support CSR Individual consumer customer service Customer service video conferencing Customer service through social media Customer training Customer support specialist experience Small business owner customer support experience Microsoft Office Remote sales environment Single-family home housekeeping Attention to detail Cleaning Customer support experience within technology industry Customer support experience within government industry Restaurant experience Non-technical user support Computer literacy Technical troubleshooting support Accounts Receivable Government agency customer support Accounts Payable Video conferencing systems operation Customer support experience within hospitality industry Office cleaning Customer support experience within telecommunications industry Customer service manager experience Technical support representative experience Serving Experience Succession planning Computer skills Client services Certifications

CPR Level C

CPR certification for adults and babies

CNA

January 2006 to December 2008

Certified Nursing Assistant

First Aid Certification

CPR Certification

Technical Proficiency Writing skills Customer communication Technical user customer support General Labor Customer support - Customer support experience (6–10 years) Google Workspace Customer support experience within healthcare industry Improving customer support response time - Customer support response time improved (21-30%)

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