Remote Data Entry and Administrative Support
Resume:
Faith Cross
Administrative Support I Data Entry l Customer Service
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*************@*****.***
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Cedar Hill, TX 75104
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PROFESSIONAL SUMMARY
Detail-oriented administrative and customer service professional with experience in operations, client communication, scheduling, document preparation, and coordinating multiple priorities in fast-paced environments. Proficient in Google Workspace and Microsoft Office, with a strong ability to maintain accurate information, manage deadlines, and work independently. Known for organization, reliability, problem-solving, and delivering consistent, professional support
SKILLS
Customer Service
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Communication and Interpersonal Skills
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Team Leadership
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Training and Mentoring
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Professional Decision Making
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Multitasking in Fast-Paced Environments
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Problem Solving
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Project Management
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Time Management
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Data Entry
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Microsoft Office Suite
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Google Workspace
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EXPERIENCE
SALES ASSOCIATE, CUSTOMER SERVICE, Arlington, Texas
Kay Jewelers, March 2024-March 2025
Provided exceptional customer service by assisting clients in selecting fine jewelry pieces for special occasions.
Drove sales through customer relationship building and suggestive selling techniques.
Achieved and exceeded personal and team sales goals through product knowledge and relationship building.
Inspected diamonds and fine jewelry to ensure stone integrity and quality, verifying no stones were missing before and after customer handling.
Educated customers on diamond quality (4 C's), care plans, warranties, financing options, and promotional offers.
Handled transactions and returns efficiently and professionally, ensuring a seamless shopping experience.
Resolved customer complaints and inquiries with patience, professionalism and a solutions-first approach, ensuring customer satisfaction and retention.
Assisted with training and mentoring new team members.
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BEAUTY CONSULTANT, SPECIALTY ARTIST-MAC, EDGE Cedar Hill, Texas
Dillards, November 2022-March 2024
Built a strong client base, becoming the most requested Makeup Artist in the department from start to end of employment.
Represented the company as Makeup Artist for high-profile Lancôme events, partnering with international and celebrity artists.
Established client base and frequent requests for my expertise led to a placement at the MAC counter within Dillard's.
Drove significant fragrance sales, consistently exceeding targets in high-end cologne and perfume.
Contributed to a high-energy team environment by maintaining seamless floor operations, including efficiently processing new inventory and replenishing prestige displays to ensure a premium client experience.
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PRE-SCHOOL TEACHER, Desoto, Texas
Cambridge Academy, February 2022-November 2022
Created a positive learning environment that fostered growth and development.
Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming.
Provided instruction in foundational skills, including literacy (ABCs) and numeracy (123s), to preschool-aged children.
Supervised and engaged children in daily activities, including recess, nap time, and structured learning exercises.
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EVENT COORDINATOR, Desoto, Texas
Character Clubhouse, June 2019-November 2022
Served as the primary point of contact for clients, providing exceptional customer service throughout the event planning process.
Conducted detailed consultations with clients to understand their party needs, preferences, and expectations.
Prepared and presented event proposals and contracts.
Managed all aspects of party planning, including scheduling, logistics, and vendor coordination.
Coordinated with internal teams (e.g., entertainers, decorators) and external vendors (e.g., caterers, venues) to ensure smooth execution of events.
Created detailed event timelines and checklists to ensure all elements were in place.
Proactively addressed any issues or challenges that arose during events, providing timely and effective solutions.
Identified opportunities to upsell additional services and packages.
Participated in marketing and networking events to generate leads and build brand awareness.
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EDUCATION
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN CRIMINAL JUSTICE CANDIDATE, Lancaster, Texas
Cedar Valley College, Expected graduation May 2027
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