Customer Service & Accounting Support Manager

Ai’Leyah Thomas

Harper Woods, MI • 313-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in management, accounting support, retail, food service, and front-line customer service. Skilled in cash handling, data entry, inventory systems, Microsoft Office, order processing, training, and maintaining accurate, efficient operations in fast-paced environments.

CORE SKILLS

• Customer Service • Communication & Problem Solving • Time Management • Data Entry • Microsoft Office • Inventory Systems & Management • Cash Handling • Training & Team Support • Organization & Adaptability

PROFESSIONAL EXPERIENCE

Manager

Wendy’s — Sterling Heights, MI May 2026 – August 2026

• Greeted guests and provided friendly, efficient service in a fast-paced environment.

• Managed cash drawers and safe counts while maintaining accurate cash handling procedures.

• Coordinated with crew members to support smooth shifts and consistent service.

• Maintained a clean, stocked store while prioritizing customer satisfaction.

Routing Accountant

Lipari Foods — Warren, MI May 2024 – May 2026

• Entered credits on invoices and processed checks accurately in company systems.

• Used Microsoft Office programs to support daily accounting and administrative tasks.

• Scanned and entered invoices into internal systems while maintaining organized records.

Customer Service Representative

Grosse Pointe Yacht Club — Grosse Pointe Shores, MI April 2022 – January 2024

• Assisted members with orders and delivery requests while providing responsive customer service.

• Supported kitchen operations as needed and followed sanitation, safety, and control policies.

• Trained new employees on procedures and service expectations.

Crew Member / Cashier

McDonald’s — Harper Woods, MI November 2021 – April 2022

• Welcomed guests, accurately took and served orders, and processed payments.

• Trained new hires and supported efficient daily operations.

• Maintained clean workspaces and guest-service areas.

Seasonal Sales Associate

Bath & Body Works — Roseville, MI September 2021 – November 2021

• Processed orders, assisted customers with product selection, and answered product questions.

• Managed inventory and handled returns according to store procedures.

• Drove sales through customer engagement, suggestive selling, and product knowledge.

Sales Associate / Cashier

Family Dollar — Harper Woods, MI August 2021 – October 2021

• Assisted customers with product selection and responded to product questions.

• Completed daily store tasks while maintaining a welcoming customer environment.

• Cleaned and restocked merchandise to support store presentation.

Retail Associate / Cashier

Bella Donne Boutique — Livonia, MI July 2020 – December 2020

• Answered phone lines and assisted customers with purchases.

• Restocked shelves, cleaned the store, and set up product displays.

• Packaged and shipped customer orders and completed inventory tasks.

EDUCATION

Associate of Science — Wayne County Community College District

Graduated June 3, 2023 • 3.9 GPA

ACHIEVEMENTS & ADDITIONAL TRAINING

• National Honor Society Member

• Community Service Participant

• Employee of the Month

• Pharmacology of Anesthesia Degree

• Certificate in Graphic Design Technology

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