Assistant Manager - Retail Team Leadership
Resume:
Kerrie Groom
Waco, TX *****
***************@*****.***
Professional Summary
Hardworking assistant manager with nearly 1 year of experience in retail, specializing in team leadership and customer service excellence. Successfully managed a sales team, driving sales growth through effective upselling techniques and training. Skilled in inventory management and visual merchandising, contributing to a high rate of repeat business and customer satisfaction. Holds a Food Handler Certification, ensuring compliance with safety standards. Work Experience
Assistant Manager
Dollar General-Elm Mott, TX
October 2024 to July 2025
• Managed a team of sales associates, providing guidance and support to ensure exceptional customer service
• Served as the key holder, responsible for opening and closing the store, handling cash deposits, and ensuring security protocols were followed
• Achieved an increase in sales by implementing effective upselling techniques and product knowledge training for the sales team
• Developed and maintained strong relationships with customers, resulting in a high rate of repeat business
• Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
• Trained new hires on company policies, procedures, and product knowledge to ensure consistent service standards across the team
• Implemented inventory management strategies that reduced stock discrepancies
• Collaborated with cross-functional teams to execute promotional events and drive foot traffic into the store
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
• Conducted regular performance evaluations for sales associates, identifying areas for improvement and providing constructive feedback
• Maintained accurate records of daily transactions including cash register reconciliation and inventory counts
• Contributed to achieving monthly sales targets through proactive selling techniques and effective product demonstrations
Cook/Cashier
Sonic Drive-In-Waco, TX
March 2024 to August 2024
1. COOK
2. CLEAN
3. PREP
4. SANITIZE
5. STOCK
• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
• Ensured all food items were stored properly in designated areas to maintain freshness and prevent spoilage
• Maintained cleanliness and sanitation of work areas, equipment, and utensils to meet health department standards
• Collaborated with the kitchen team to plan menus, estimate food requirements, and order supplies as needed
• Followed proper food handling procedures to minimize waste and ensure safe preparation of meals
• Monitored cooking times for various menu items to ensure timely delivery of orders
• Assisted in the development of new recipes by testing ingredients, flavors, and cooking techniques
• Operated kitchen equipment such as grills, ovens, fryers, etc. in a safe manner following operating instructions
• Adhered to portion control guidelines while plating dishes for consistent presentation
• Communicated effectively with servers regarding any special requests or dietary restrictions from customers
• Consistently achieved customer satisfaction ratings through prompt service and high-quality food preparation
• Reduced food waste by implementing portion control measures resulting in a decrease in overall costs
• Streamlined kitchen operations by introducing new cooking techniques that reduced average ticket time
• Trained new cooks on proper cooking techniques and safety procedures
• Collaborated with management on menu planning based on customer preferences and seasonal availability
• Managed inventory levels by conducting regular stock checks and placing orders accordingly
• Implemented a system for tracking expiration dates of perishable ingredients leading to a reduction in ingredient wastage
• Developed daily specials that showcased local produce resulting in increased sales Education
High school diploma
CHINA SPRING ISD-China Springs, TX
August 2002 to May 2006
Skills
• Leadership
• Packaging
• Upselling
• Assistant Manager Experience
• Food Safety
• Food Preparation
• Inventory Control
• Cooking
• Cleaning Experience
• Retail Sales
• Food Production
• Food Handling
• Meal Preparation
• Product Demos
• Kitchen Management Experience
• Supervising Experience
Languages
• English - Expert
• American Sign Language - Intermediate
Certifications and Licenses
Food Handler Certification
ServSafe manager food handler
June 2024 to June 2029
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