Dedicated Dispatcher and Medical Support Professional

SHELLY BOWMAN

*** * **** ****** ***********, PA 484-***-**** ***********@*****.***

OBJECTIVE

I’m looking to apply my many talents to a company where I can show my worth. I’m a very dedicated, hard-working individual with a great work ethic. I also care about the quality of the work that I’m doing.

EXPERIENCE

Ainsworth

Dispatcher / Mechanicsburg, PA June 2026 - Present

I answer incoming calls as well as inputting information into the computer. I also handle

on call scheduling, New contract renewals, filter orders opening work orders and new customer set ups. I also handle the Amazon accounts and USPS accounts. I work with

Microsoft Edge, Excel, PowerPoint and Outlook.

UPMC Community Life Team Inc.

Dispatcher / Harrisburg, PA April 2021 – June 2026

I answered incoming calls as well as inputting information into the computer. I also handled

other customer service responsibilities including taking credit card payments, coordinating

patient transfers and insurance authorizations.

Ecumenical Retirement Community – PCA/ Medical Associate

Harrisburg, PA Nov 2019 – Nov 2020

I take care of residents of the home who suffer from many different illnesses. I helped feed, bathe, medicate and also do light housekeeping. I also help transport them to different places

Alexandria Manor – PCA/ Medical Associate

Nazareth, PA Oct 2018 – Oct 2019

I was responsible for taking care of residents at the facility. I would feed, bathe and do light housekeeping for the residents. I would also transport patients throughout the home.

Easton Coach – Dispatch Supervisor

Easton, PA March 2004 – Nov 2013

Dispatch drivers, log drivers in, payroll, schedule, log in mileage, count tickets, phones and would handle any problems or issues drivers had. I supervised approximately 50 drivers. I took over supervisor position in November of 2012 and helped create a more organized work environment.

EDUCATION

Bethlehem Vo-Tech

Cosmetology and General Education / GED Sept 1986 – May 1988

SKILLS

Customer Service

Phone Skills

Computer Operations

Typing

Communication

Microsoft Epic

LEADERSHIP

I used to supervise approximately 50 drivers when I worked at Easton Coach.

I considered myself a very capable leader with great communication skills.

REFERENCES

Angie Rhoads 717-***-****

Viki Fratelli 717-***-****

Rosie Martinez 610-***-****

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