Shift Supervisor - Customer Service & Leadership

Edom Tilahun

1-240-***-**** *************@*****.*** chevy chase, maryland 20815

Experienced Shift Supervisor skilled in team leadership, conflict resolution, and performance monitoring. Enhances customer service and productivity through effective communication and staff development. Promotes quality assurance and issue resolution while fostering collaboration within teams. Facilitates the development of action plans to address challenges and presents strategic solutions to management and stakeholders. SUMMARY

• Inventory management

• Performance monitoring

• Staff training

• Policy enforcement

• Financial management

• Team leadership

• Effective communication

• Conflict resolution

• Time management

• Staff development

• Customer service

SKILLS

Shift Supervisor 10/2004 - Current

CVS Pharmacy Chevy Chase, Maryland

• Facilitated business operations by completing opening and closing duties efficiently.

• Monitored staff performance to ensure adherence to quality standards.

• Resolved customer complaints and escalated unresolved issues to senior management for timely resolution.

• Communicated job duties, expectations, and policies clearly with employees.

• Collaborated with team members to improve performance and implement training updates.

• Provided constructive feedback to employees to enhance individual performance and overall team productivity.

• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.

EXPERIENCE

Expected in 06/2030

07/2022

High School Diploma

Towson University, Baltimore, MD

High School Diploma

Walter Johnson, Bethesda, MD

EDUCATION AND

TRAINING

AWARDS & HONORS • District Excellence Award – Communication & Customer Service

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