Licensed Insurance Administrative Assistant

ALICE M. RUTLEDGE Payson, UT *****.********@*****.*** linkedin.com/in/alicerutledge

Professional Summary

Resourceful administrative professional with experience in customer service, insurance underwriting, and healthcare support. Strong communication, organization, and problem-solving skills with a track record of supporting teams in fast-paced, regulated environments. Licensed in Property & Casualty Insurance in the State of Utah. Professional Experience

Veracity Insurance Solutions – Administrative Assistant, Underwriting & Compliance Sep 2020 – Present

Coordinated more than 25 policy applications, renewals, and endorsements for accurate processing.

Managed documentation, reports, and correspondence for underwriting and compliance teams.

Collaborated with legal and audit departments to maintain regulatory standards.

Streamlined reporting workflows, reducing turnaround time by 15%. Apria Healthcare – Customer Service Representative May 2017 – Sep 2020

Processed patient equipment orders and verified insurance coverage.

Resolved billing issues with empathy, improving satisfaction scores by 50%.

Maintained accurate records and coordinated with providers to support continuity of care.

Trained 10 new team members on systems, procedures, and service expectations. Education

Brigham Young University–Idaho Bachelor of Professional Studies, Business Administration

Licenses & Certifications

Utah Property & Casualty Insurance License

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