Culinary Customer Service & Hospitality Professional
Resume:
Personal information ************@*****.***
(Zimbabwe)
Female
Zimbabwean
Summary Dedicated customer service representative (Chef) with 2 years of experience in food preparation and catering, as well as hospitality. Highly capable of addressing all kitchen and culinary related issues, motivated to maintain customer satisfaction and contribute to excellent customer service. Proven ability to respond effectively to situations that require immediate attention and to ensure that all food is consistently presented to the highest possible standards. Ambitious and seeking to continually broaden my knowledge of food, cutting-edge cuisine, and customer service experience. Currently looking for a new position that will make the best use of my existing catering, communication, and customer service skills while also furthering my personal and professional development. Preferred job
Professional experience Larder Chef / Front of House Personnel Antonios Restaurant
1 Feb 22 - 1 May 24
Directly responsible for timely management of making a budget, Purchasing of Kitchen ingredients, Researching on new recipes, Supervision of Trainee Cooks, Checking freshness of food, Interacting with customers.
Trainee Chef
Elephant Hills Resort
1 Jan 20 - 1 Feb 21
Assisting the Chef in Menu Creation, Purchasing of Kitchen ingredients, Plating Design, Checking of freshness of food, Leading and supervising the new junior chefs. Call Center Agent
ProOffice Assist
1 Sep 24 - 1 Feb 25
Handled inbound/outbound customer calls, Provided product information and technical support, Managed customer accounts and resolved issues.
Receptionist and Administration
Melbey Motors
1 Apr 25 - 24 Dec 25
Managing the Front Desk, Greeting customers, Coordinating with service advisors, Managing appointments and scheduling.
Education and training High Advanced Diploma in Culinary Arts Culinary Arts Academy Harare
15 Jul 21 - 22 Dec 21
Acquired advanced culinary skills through an intensive program focused on various cooking techniques, food safety, and menu planning. Achieved proficiency in both traditional and modern culinary practices, enabling creativity and innovation in meal preparation. Developed leadership and teamwork abilities in a fast-paced kitchen environment. Advanced Level
Ambassadors Advent Academy Harare
15 Jan 17 - 15 Nov 18
Ordinary Level
Queen Elizabeth High School Harare
15 Jan 13 - 15 Nov 16
19 Jun 26 Resume created by CVpop - www.cvpop.com Page 1/2 Personal skills Communication skills
Exceptional communication and customer service abilities. - Proven problem-solving and conflict resolution skills. - Ability to thrive in a fast-paced environment.Managed the front desk operations, ensuring a welcoming environment for customers. - Greeted customers and addressed inquiries promptly and professionally. - Handled incoming emails, ensuring timely responses. - Coordinated effectively with service advisors, technicians, and sales teams to facilitate operations. - Organized appointments and scheduling for service to optimize workflow. - Managed paperwork and documentation related to vehicle sales or services. - Responded to tenders and submitted requests for quotations (RFQs), while also preparing quotations and invoices. Job-related skills
- Managed inbound and outbound customer communications, ensuring a high level of service excellence.
- Provided detailed product information and technical support to enhance customer experience.
- Oversaw customer accounts and effectively resolved issues to maintain client satisfaction.
- Conducted comprehensive market research and surveys to assist in strategic planning.
- Delivered support via email, chat, and social media platforms to ensure seamless customer interaction.
Digital skills
Technical Skills: Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint), QuickBooks, and EGP Praz Portal System.
Other skills
- Menu Development
- Plating Design
- Kitchen Budget Management
- Inventory Control and Management
- Procurement of Ingredients and Kitchen Equipment
- Maintenance of Hygienic and Safe Practices
- Customer Service
- Administration of Front of House Personnel. Kitchen Supervisory Skills
- Problem-Solving Abilities
- Planning and Organizational Skills
- Time Management
- Proactive and Practical Approach to Task Management
- Ability to Thrive in a Fast-Paced Environment
- Conflict Resolution Skills **Systems Utilization and Technology Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)
- Familiarity with EGP and QuickBooks
**Driver’s License:**
- Clean Class 4 License
**Leadership Skills:**
- Experience in Supervising and Training Junior Staff and Volunteers
**Marketing Skills:**Customer Service Skills:**
- Extensive experience interacting with customers in roles such as Front of House Personnel and Call Center Agent, effectively managing customer inquiries and ensuring satisfaction. 19 Jun 26 Resume created by CVpop - www.cvpop.com Page 2/2
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