client services representative & warehouse

Akiya Birdsong

Memphis, TN ***** 901-***-**** ***************@*****.***

Professional Profile

Reliable and detail-oriented logistics professional with a strong record of optimizing warehouse operations, improving inventory accuracy, and delivering exceptional service. Excels in fast-paced environments by combining organizational expertise, operational efficiency, and a commitment to safety and quality. A collaborative team player focused on supporting operational excellence through accurate inventory management, streamlined workflows, and on-time order fulfillment.

Core Competencies

Warehouse & Inventory Management: Order Picking & Fulfillment Stock Reconciliation Inventory Control Systems Materials Handling FIFO Practices

Operational Excellence: Process Improvement Quality Assurance (QA) Safety & Compliance Workflow Optimization Data Entry Accuracy

Technical Skills: WMS & Scanning Equipment MS Office Suite POS Systems Basic Computer Proficiency

Interpersonal Skills: Client Relations Problem Resolution Team Collaboration Clear Communication Punctual & Dependable

Education

HiSet – Expected May 2025

HopeWorks, Memphis, TN

Demonstrating strong commitment to personal and professional growth through ongoing education.

Professional Experience

Warehouse Associate Express Employment, Memphis, TN Jun 2022 – Jan 2023

●Executed accurate picking, packing, and shipping of customer orders, consistently meeting on-time delivery goals and minimizing errors.

●Implemented organized labeling and storage systems, improving stock location accuracy and reducing retrieval times.

●Operated WMS and scanning technology to maintain 99%+ inventory accuracy through daily cycle counts.

●Maintained 100% safety compliance, contributing to a hazard-free workplace and operational efficiency.

Client Services & Administrative Support Photographers, Memphis, TN Dec 2020 – Aug 2021

●Served as the primary point of contact for clients, enhancing their experience through professional communication and efficient service.

●Optimized photographer schedules and appointment bookings, minimizing conflicts and maximizing studio productivity.

●Streamlined internal communication by managing incoming mail, packages, and documentation accurately.

Customer Service Specialist Chick-fil-A, Memphis, TN Jan 2020 – Aug 2020

●Delivered exceptional customer service in a fast-paced environment, ensuring accurate transactions and issue resolution.

●Maintained strict cleanliness and organization standards, contributing to a positive brand image.

Service Associate Kirby Pines Retirement Community, Memphis, TN Mar 2018 – Dec 2018

●Provided personalized meal service, earning consistent positive feedback from residents.

●Supported dining operations with rapid setup and breakdown of service areas, ensuring efficient meal service.

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