Retirement Plan Compliance & System Analyst

RACHEL SANTANA

**** ****** ***** **. • Seabrook TX 77586 • (713(269)-9016 • *******************@*****.***

EDUCATION & CERTIFICATIONS

UNIVERSITY OF HOUSTON-CLEAR LAKE-HOUSTON, TX

Masters of Business Administration

LOUISIANA STATE UNIVERSITY-BATON ROUGE, LA

Bachelors of Business Administration - Management

May 2009

May 2006

ASPPAQKA

LOMA FLMI, FFSI, AAPA, ASC

FINRA Series 6 and 26 License

PROFESSIONAL EXPERIENCE

P&A GROUP- Remote

Sr. Retirement Plan Administrator, May 2024 - September 2024

Ensured plans were fully compliant with relevant regulations.

Managed various administrative tasks related to retirement plans.

Worked with third-party recordkeepers to manage plan data.

Participated in plan design and optimization efforts.

Ensured plans meet various regulatory requirement through various testing methods.

Generated reports on plan performance and compliance.

Communicated daily with clients to address plan questions and concerns.

JOHN HANCOCK- Remote

Compliance Analyst III, November 2023 - March 2024

Compliance position in the Sponsor Support team with an advanced understanding of Defined Contribution plans.

Understanding of customized plan documents and amendments to ensured that reports are properly generated according to Eligibility, Compensation and Annual Employer contribution requirements.

Calculated employer contributions and employer matching contributions including safe harbor match and lookback match contributions. Also profit sharing contributions utilizing pro rata, integrated and straight allocation methods.

Analyzed and reconciled all reporting related to non discrimination testing and submitted to the Compliance and Government Reporting team.

Worked with the Compliance and Government Reporting team on any issues that may have came up during the testing run.

Preformed other job related duties and special projects when assigned.

AMERICAN NATIONAL INSURANCE COMPANY- Remote

Sr. System Analyst - Retirement Services, September 2022 - May 2023

Experienced in the Relius, Power Bl, BPM and Microsoft operating systems.

Worked with the business area leaders and representatives to discover, analyze and document the existing business processes.

Designed and documented the improved or automated business process and document the related user requirements.

Planed and coordinated projects and work efforts using an agile development methodology.

Used appropriate tools to organize, manage and report status on work efforts.

Scheduled and facilitated regular status meetings, playbacks to the business and any other meetings necessary to the project or work effort.

Served as a liaison between developers and business community to resolve issues related to software requirements and design.

Coordinated and assisted with unit testing of delivered code.

Coordinated migrations and performed checkout of code afterward.

ALLIANCE BENEFIT GROUP- Houston, TX

Sr. Retirement Plan Administrator, February 2022 -August 2022

Provided day to day administration services for defined contribution retirement plan clients with a focus on relationship development, customer satisfaction and retention.

Reviewed and interpreted plan documents for each plan and ensure the plan is compliant and operating within the plan provisions. Provided explanation of plan provision to client's when necessary.

Assisted clients with loans, distribution requests and enrolling new participants in their plans.

Reviewed eligibility and census data. Completed annual plan valuation and preformed required compliance testing according to the plan provisions. Determined corrective actions needed to ensure plan passes testing and is complaint with IRS and DOL regulations.

Calculated profit sharing and employer contributions required by the plan or requested by the client.

Prepared annual 5500 forms by IRS deadlines and work with third party auditors to provide necessary plan information in a timely fashion. Assisted clients with filing prepared 5500 forms.

Preformed quality assurance reviews of other team members prepared 5500 forms and plan valuations.

Collaborated with all internal areas of the Retirement Service department to resolve any technical or services issues that may arise.

Assisted with system upgrade testing. Developed and preformed training for other team members in the department.

Worked with Third Party Administrators to provide trust accounting information.

AMERICAN NATIONAL INSURANCE COMPANY- Galveston, TX

Sr. Plan Administrator - Retirement Services, October 2017 - October 2021

Provided day to day administration services for defined contribution retirement plan clients with a focus on relationship development, customer satisfaction and retention.

Reviewed and interpreted plan documents for each plan and ensure the plan is compliant and operating within the plan provisions. Provided explanation of plan provision to clients’ when necessary.

Assisted clients with loans, distribution requests and enrolling new participants in their plans.

Reviewed eligibility and census data. Completed annual plan valuation and preform required compliance testing according to the plan provisions. Determined corrective actions needed to ensure plan passes testing and is complaint with IRS and DOL regulations.

Calculated profit sharing and employer contributions required by the plan or requested by the client.

Prepared annual 5500 forms by IRS deadlines and worked with third party auditors to provide necessary plan information in a timely fashion. Assisted clients with filing prepared 5500 forms. Preformed quality assurance reviews of other team members prepared 5500 forms and plan valuations.

Collaborated with all internal areas of the Retirement Service department to resolve any technical or services issues that may arise.

Assisted with system upgrade testing. Developed and preformed training for other team members in the department.

Production Manager - Life Insurance and Annuity Tax Administration & Variable Contracts Department, June 2014 - October 2017

Managed the reporting of IRA, Roth IRA, 457, 403(b), TSA, Qualified and Non-Qualified annuity contributions and distributions to the IRS ensuring compliance with the IRC.

Preformed extract reviews and edited monthly system data for the annual tax reporting of IRS 1099R, 1099-TNT, 5498 and 1042S forms.

Reconciled the state and federal withholding accounts for multiple companies in the enterprise and multiple administration systems.

Communicated effectively and timely with policyholders and agents regarding tax reporting questions and concerns while utilizing highly developed organizational and problem-solving skills to resolve problems and issues in a timely and satisfactory manner.

Retained current knowledge of IRS code for the purpose of settling policyholder reporting disputes as well as to stay up to date on IRS code changes.

Supervised, as a licensed Registered Principal with FINRA, the processing of new business and in force administration of variable life insurance and annuity contracts.

Ensured the department is compliant with FTNRA and SEC regulations and the company's 38a-l compliance procedures.

Oversaw and managed all administrative personnel within the department and evaluate their effectiveness to the overall goals of the company as well as the goals of the department.

New Business Coordinator, March 2014- June 2014

Analyzed applications, policy forms, and transfer paperwork to determine accurate completion and submission.

Preformed suitability review of annuity applications submitted to determine suitability of the sale of the annuity for the potential policy owner.

Communicated with agents and marketing representatives regarding pending annuity cases.

Business Analyst, June 2011 - March 2014

Provided administration and support services that facilitated the system change process for numerous multi-platform systems that support the organizations operations. Created written business requirements for changes required by multiple systems.

Analyzed and identified user needs and problems and provided accurate and understandable written business documentation for required system changes.

Created written design specifications and testing criteria for projects. Scheduled and facilitated walk throughs and reviews with management and business units.

Worked with programming and other IT application teams to implement required system changes outlined in design specifications.

Migrated system changes across several platform environments and performed testing to ensure accurate and error free results.

Effectively communicated with business units post implementation to ensure problem resolution and satisfaction. Assisted in training of business unit personnel to ensure understanding of new system changes and procedures.

Transfer Processor, April 2010 - June 2011

Designed training documentation and presentations for annuity department.

Worked with business analysts, marketing managers, compliance, and programmers on a daily basis to accomplish company project goals.

Attended working group meeting with cross-functional teams to complete projects and meet deadlines.

Acted as department contact person for multiple external business groups.

Responded to client complaints with professional letters to address concerns and prevent complaint from escalating to the Department of Insurance. Coordinate with Marketing and Compliance areas to research individual complaint cases.

Analyzed applications, policy forms, and transfer paperwork to determine accurate completion and submission.

CONTAINERHOUSE INTERNATIONAL - La Porte, TX

Project Manager, September 2008 to March 2009

Managed the designed and manufacturing process for control rooms for subsea operations.

Had ability to concurrently manage numerous projects varying in size and complexity.

Provided on-site management and quality control to ensure projects met time and budget requirements, and were built in accordance with contract documents.

Coordinated and scheduled subcontractors and suppliers.

Negotiated subcontract agreements, purchase orders and general contracts with clients.

Prepared budgets, estimates, bids, proposals, schedules, subcontracts, and work scopes.

FASTENAL - Baton Rouge, LA

Assistant Branch Manager/Industrial Supplies Sales Representative, May 2006 - June 2007

Trained and motivated new employees, and set sales territories and monthly sales goals.

Researched and analyzed market information to discover new accounts.

Established new key accounts and serviced existing accounts with Exxon Mobil, Waste Management, Georgia Pacific, City of Baton Rouge and Department of Transportation.

Developed new sales territories and increased branch sales by 35 percent.

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