Office Assistant - Scheduling & Call Handling

MR

MELODY RIDDLE

*********@*****.*** 440-***-**** Chardon, OH 44024

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Scheduling

Bookkeeping

Meeting planning

Call handling

Chagrin Valley Chiropractic and

Acupuncture Center Chagrin Falls, Ohio

Office Assistant

05/2022 - Current

Greeted visitors, determined their needs and directed them to the appropriate personnel.

Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies. Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records. Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.

Assisted with special projects as needed by researching information on the internet or through other sources.

Conducted research and compiled data for reports and projects. Handled incoming and outgoing mail and packages, including preparation for shipping.

Facilitated internal communication by distributing memos and announcements.

Supported the planning and execution of corporate events and meetings. Facilitated communication within the office and with external partners. Supported bookkeeping tasks such as invoicing and expense tracking. Assisted with preparing and editing company correspondence and presentations.

Assisted in the onboarding process for new hires by preparing workspaces and materials.

Coordinated travel arrangements for staff, including flight and hotel bookings.

Computed, recorded and proofread data or reports.

Developed organizational filing systems for confidential customer records and reports.

Prepared meeting agendas, attended meetings and recorded and transcribed minutes.

Summary

Skills

Experience

Coordinated travel arrangements and accommodations for staff members. Coordinated travel arrangements for office personnel. Processed and prepared business or government forms and expense reports.

Spinners Good Time Diner Chardon,

Ohio

Restaurant Manager

05/2008 - 05/2022

Ensured compliance with all food safety regulations and sanitation standards.

Supervised and trained staff in customer service, food handling, and safety protocols.

Developed strategies for improved operational efficiency and customer satisfaction.

Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Maintained detailed records of sales transactions and daily shift reports. Monitored stock levels of ingredients to ensure timely delivery of fresh produce.

Assisted with kitchen preparation during peak times as needed. Performed regular maintenance checks on equipment to ensure proper functioning.

Ordered supplies from vendors as needed while staying within budget guidelines.

Established policies for cash handling procedures to maximize security measures.

Adhered to all health department regulations regarding food storage and preparation.

Inspected dining room area regularly for cleanliness and adherence to safety standards.

Provided exceptional customer service by anticipating guest needs before they arise.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Optimized profits by controlling food, beverage and labor costs. Resolved and investigated complaints regarding service, food quality and accommodations.

Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees. Maintained safe working and guest environment to reduce risk of injury and accidents.

Trained new employees to perform duties.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Worked in close collaboration with team members to ensure customers received high-quality service.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Distributed food to service staff for prompt delivery to customers. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Followed established procedures and requirements for safe food handling, storage and service.

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Operated grills, fryers and broilers to cook items to quality guidelines. Wrapped, dated and labeled food items in storage for safety and freshness. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Prepared and served meals by reviewing recipes and combining and cooking ingredients.

Chardon High Chardon, OH

High School Diploma

06/1992

Education and Training

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