Operations & Customer Service Manager

Jeff Lindsey 214-***-****

Email: ***************@*****.*** LinkedIn: http://www.linkedin.com/in/jeffreyrlindsey/

** ******* ****, ********, ** 75087

PROFESSIONAL SUMMARY

Versatile, hands-on Operations and Customer Service Manager with extensive experience directing front-line teams, daily store/site operations, and customer support functions. Proven track record in shift supervision, staff scheduling, performance coaching, cash flow oversight, and resolving high-priority customer complaints. Adept at maintaining team accountability, optimizing daily coverage, and delivering exceptional customer experiences grounded in a disciplined U.S. Army veteran background.

PROFESSIONAL EXPERIENCE

Owner & Operator Oak Grove Soapery 01/2026 – Current Rockwall, TX

Manage all aspects of weekend retail operations, booth management, product display, inventory tracking, and point-of-sale (POS) cash and card transactions.

Direct customer engagement and product education, driving direct-to-consumer sales and building a loyal repeat customer base.

Oversee vendor inventory, raw material sourcing, product pricing strategies, and weekly financial auditing/expense tracking.

IR Service Delivery Manager Obsidian Security 01/2025 – 01/2026 Dallas, TX

Direct-managed daily team workflows and operational execution, conducting a full account audit that eliminated 200+ inactive accounts and saved $540,000 annually.

Supervised high-volume case queues, establishing clear performance expectations and operational guidelines for front-line team members.

Handled top-tier customer escalations personally, resolving complex service issues to maintain high satisfaction and account retention.

Senior Manager Customer Support RSM 07/2023 – 07/2024 St Louis, MO

Supervised daily support operations, redesigning shift workflows and standardizing procedures to increase overall service speed and quality.

Oversaw staff scheduling and resource allocation to ensure 100% operational coverage and zero downtime during high-volume peak seasons.

Mentored, coached, and evaluated front-line support staff, establishing clear performance baselines and driving team accountability.

Global Technology Support Manager Deloitte 01/2018 – 07/2023 Dallas, TX

Directly managed a 42-person cross-functional team (onshore and offshore), handling the full talent lifecycle including hiring, schedule management, performance evaluations, and promotions.

Oversaw operational budgeting, financial forecasting, and expense tracking for a $50M account portfolio.

Led daily shift stand-up meetings to align team priorities, clear operational bottlenecks, and maintain morale.

EDUCATION & CERTIFICATIONS

Master of Science in Management & Leadership – Western Governors University

Bachelor of Science in Information Technology Management – Western Governors University

Military Leadership: Armor Crewman, Battalion S-3 Operations, Company Clerk U.S. Army (Decorated Veteran)

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