Level 2 IT Support Engineer

Sabir H Allah

Plainfield, NJ ***** 484-***-**** *****.*****@*****.***

SUMMARY

IT Support Engineer with 3–4+ years of Level 2 help desk and desktop support experience in enterprise environments. Skilled in troubleshooting Windows endpoints, printers and peripherals, Microsoft 365 applications, and macOS devices using ServiceNow and remote support tools. Proven ability to provision and configure end-user hardware and software, manage assets, and resolve technical issues to minimize downtime and maintain productivity.

SKILLS

• Operating Systems: Windows 98, Windows 2000, Windows XP, Windows 7, Unix, Linux

• Productivity Software: Microsoft Office 2003, MS Outlook

•Certifications: MOUS Certified Training, Network+ Certified, CCNA Certified Training, MCSA & MCSE Certified Training, A+ Various Hardware

& Operating Systems

•Development Tools: Oracle 8, Borland Turbo C, JBuilder 6, JBuilder 10

•Software & Tools: NetDocs, Trackwise, Heat, LIMS

•Hardware & Device Support: Hard drive encryption, storage on company domain via AD & SCCM, MAC imaging, MAC troubleshooting software

& applications, MAC software installation, MAC installation and syncing of company phones, iOS / Mac Experience EDUCATION

DeVry University

Associates, Information Systems

EXPERIENCE

Sabir Allah Technical Services, LLC 2017 - Present Clients:

My Clear Voice (07/2026-)

Wipro/Sybex (03/2025-09/2025)

Adecco/ Qai (11/2024 – 12/2024)

Service Global / TCS Baxter (11/2023 – 10/2024)

Solvay (05/2023 – 08/2023)

Conduent (02/2022 – 06/2022)

NTTData (04/2019 – 06/2019, 11/2020 – 02/2022)

St. Peter’s University (05/2019 – 10/2020) Wells

Fargo (03/2019 – 05/2019)

GoToIT / CompuCom / Cigna (2017 – 2019)

A3 / Onin Staffing (2017 – 2019, 2024)

•Provided enterprise desktop support for Windows 7 and 10 endpoints, Office 365 applications, and SCCM deployments; utilized ServiceNow to track and resolve hardware, software, and password reset tickets

•Monitored and maintained network connectivity, pinged routers for remote and on-site troubleshooting, and handled break/fix repairs for printers and PCs; maintained hardware asset inventories and managed equipment lifecycle tracking

•Processed user account administration tasks in Active Directory, including creation, updates, password resets, and offboarding; documented procedures and user-facing instructions in NetDocs

•Trained end-users on networking best practices, security protocols, and system updates. Led troubleshooting for remote teams via VPN and other remote access solutions. Gained expertise in Cisco networking tools while pursuing additional certifications (e.g., CCNA). Configured and maintained VoIP networks, ensuring seamless communication across sites. Knowledge of fundamental networking concepts, including network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability.

•Provided Tier 1 and Tier 2 support via VPN and remote support tools, assisting VIP clients and escalations; trained end users on security protocols and best practices

•Managed software licensing compliance and procurement workflows for standard applications and peripherals, collaborating with procurement teams to ensure timely provisioning

CDI/AECOM 2015 - 2017

IT Support Technician

•Delivered desktop and field support for Windows XP, 7, and 10 endpoints, Microsoft Office Suite, and peripheral devices; escalated complex issues through Heat ticketing system

•Windows Support: XP, 7, 10, MS Office Suite. Responsible for hardware and software upgrades and troubleshooting.

•Resolved printer break/fix issues and conducted network monitoring for Dell, HP, Lenovo, and Lexmark devices; documented troubleshooting steps for repeatable processes

•Supported remote users via VPN and remote support tools to diagnose and repair software and hardware issues, minimizing downtime and adhering to service agreements

•Performed hardware and software installations, moves, adds, and changes; imaged and configured PCs using SCCM and maintained asset inventory records

•Provided support to users to diagnose, troubleshoot, and resolve related problems.

•Setup, configure, install, and support all PC equipment and peripherals.

•Hardware, software, and networking troubleshooting and repair.

•Diagnosing and repairing Windows desktop and laptop.

•Break/fix – taking computers apart and repairing them from the minutest component.

•PC peripherals repair and troubleshooting.

•Verified and tracked customers with connectivity issues that needed resolution were resolved in accordance with service agreements.

•Prepared systems for deployment and retirement by imaging approved software and securely wiping data in compliance with company policies

•Preparing systems for retirement by using company-approved methods for wiping them clean of all data.

Contact this candidate