IT Support Technician and Technology Coordinator

Paul Settle

Resourceful and strategic professional looking for employment

Sanger, CA 93657 +1-559-***-**** *******@*****.*** Professional Summary

Results-driven IT professional with over 10 years of experience supporting and managing technology in educational and public sector environments. Skilled in endpoint security, network administration, vendor and customer relationship building, and team development. Proven track record in process improvement, project coordination, and delivering cost- effective technology solutions. Seeking roles such as Technology Coordinator or IT Manager to drive organizational success.

Work Experience

Technology Support Technician

Sanger Unified School District Sanger, CA

September 2024 to Present

* Installed and configured operating systems, applications, and drivers for desktops and laptops

* Provided technical support to end-users, troubleshooting hardware and software issues

* Managed ticketing system to track and prioritize user requests, ensuring timely resolution of issues

* Performed hardware repairs and upgrades, including replacing faulty components and installing memory modules

* Conducted regular maintenance tasks such as disk cleanup, patches, and software updates to optimize system performance

* Assisted in the setup of audiovisual equipment for meetings and presentations, ensuring seamless operation during events

* Provided remote support using remote access tools to troubleshoot issues for off-site users

* Documented troubleshooting steps taken and resolutions provided in knowledge base articles for future reference

* Assisted in the planning and execution of technology projects such as office relocations or system upgrades

* Conducted group training sessions to educate employees on new software applications or IT policies

* Maintained inventory records of computer equipment including serial numbers, models, and locations

* Collaborated with IT team members to develop standardized processes for handling IT support requests

* Assisted in the setup and configuration of printers, scanners, and other peripheral devices Network Systems Analyst

San Joaquin Valley Air Pollution Control District Fresno, CA June 2023 to September 2023

* Provided Tier 1 and Tier 2 technical support for all staff members across three regional office locations

* Set up workstations and office equipment for new employees

* Maintained user accounts for various software platforms and provided training to staff on the proper usage of district technology and applications

* Trained with senior analysts to maintain server infrastructure and video teleconferencing platform Technology Coordinator

Ezequiel Tafoya Alvarado Academy Madera, CA

November 2016 to June 2023

* Used federal grant funding of approximately $44,000 to overhaul network infrastructure and improve wireless capabilities

* Secured a $150,000 donation of technology by working closely with county officials and manufacturers

* Saved over $20,000 on new Chromecart purchases by researching and building new relationships with Chromebook manufacturers

* Replaced outdated copiers with new machines and reduced costs by over $500 a month on lease payments Data Manager

Firebaugh Las Deltas Unified School District Firebaugh, CA September 2014 to June 2016

* Worked under California Education Partners and district to provide data services for six school districts focused on improving reclassification for English learners

* Managed user access and report delivery for all staff across multiple school sites

* Trained administrators and teachers on the usage of technology and data systems

* Coached administrators from different districts on innovative techniques to use data to make more influenced decisions for staff and students

Education

Computer Science (Associate)

University of California-Santa Cruz

September 2006 to October 2008

High school diploma or GED

Skills

Technical documentation Endpoint Security SharePoint Network Support Operating systems Network Administration IT Active Directory Computer hardware Technical skills instruction IT Support Technical support Azure IOS Budget Management Network Firewalls TCP/IP macOS Microsoft Office LAN Systems & applications support Software deployment Android Mobile devices VoIP Technical troubleshooting support Content Management Systems Customer relationship management Linux Remote access software DNS Help Desk Serverless cloud services Mac OS X Attention to detail Computer operation Ethernet Network Installation Software troubleshooting System administration Windows Process improvement Customer service Network Infrastructure Computer networking Network Monitoring VMware Cabling VPN DHCP Systems engineering Networking Google Workspace Teamwork Certifications and Licenses

Driver's License

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