Customer Service and ABA Program Manager

Juan D. Hernandez

Gilroy, CA ***** 831-***-**** ***********.****@*****.***

Objective

Secure a position with an organization where I will be able to utilize my experience and skills to bring added value and potential to the environment.

Qualifications

After working over five years starting as a Customer Service Representative, then moving to run a a business with 10+ years of management, I have become well acquainted with shipment orders including the several brands Performance Food Service has to offer (which I'm a fan of), also have great relationships with several restaurant owners and managers that utilize PFG for their food and equipment needs; making this career path a natural transition.

Employment History

Manager, Mikes Pizza 3/23/2011 — Current

Gonzales, CA

-Order product shipment (primarily from Performance Food Service)

-Deliver food

-Greet and serve customers at the front counter.

-Interact with customers and inform them about current promotions.

-Process customer orders at the cash register and over the phone.

-Review job applications.

-Clean and maintain dining room tables.

-Train new hires

Behavioral Interventionist, ACES ABA 01/5/2018 — 7/18/2018

Salinas, CA

-Provide ABA Therapy

Behavior specialist, Center for Social Dynamics 8/3/2018- 3/10/2019

Gilroy, CA

-Provide ABA Therapy

Professional Certificates

●Registered Behavior Technician

●Healthcare Specialist

●COLLABORATIVE INSTITUTIONAL TRAINING INITIATIVE (CITI PROGRAM)

●Food Safety Handling

●Responsible Beverage Service (alcohol sales license)

EDUCATION

Masters of Science Psychology May 2022

Southern New Hampshire University

Manchester, NH

Bachelors of Arts Psychology

California State University Monterey Bay May 2017

Seaside, CA

Associates of Arts with Transfer (AA-T) Psychology May 2015

Hartnell College

Salinas, CA

VOLUNTEER WORK

ST. Theodore Church Duties: Clean the floors, hand out flyers, and general yard work.

Gonzales, CA

Gonzales High School Duties: Referee basketball games for Fairview Middle school tournament.

Gonzales, CA

Central Coast VNA and Hospice Duties: Give emotional support, and companionship to patients.

Monterey County, CA

Other Languages

Spanish (fluent)

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