Remote Office Assistant Resume Title: Remote Office Assistant &

Suzanne Paniagua

***************@*****.*** Bakersfield 661-***-****

Summary

Detail-oriented Front Office Clerk with over 10 years of experience in healthcare customer service and scheduling. Proven ability to verify patient insurance eligibility, submit prior authorizations, and maintain accurate records using EHR systems like NextGen. Skilled in optimizing patient scheduling and ensuring HIPAA compliance. Eager to leverage strong communication and organizational skills to enhance patient access and administrative efficiency.

Work Experience

Front Office Clerk, Omni Family Health, Bakersfield 02/2023 – Present

Verified patient insurance eligibility for private commercial plans and Medi-Cal/Medicaid, determining deductibles, co-pays, and out-of-pocket maximums. Submitted and tracked prior authorization requests for high-volume specialty clinics, including behavioral health, OB, and chiropractic services. Proficiently utilized NextGen EHR, Health iPass, Microsoft Word, Webex, Instamed, Excel, and Microsoft Outlook.

Maintained standardized Excel reporting templates to deliver precise end-of-day summaries to the department manager.

Optimized patient access and scheduling efficiency across a network of 6+ sister clinics, seamlessly routing new and returning patients to their preferred locations. Ensured strict compliance with HIPAA guidelines and clinic policies at all times, upholding the highest standards of data security.

Remote customer service rep, CIOX Health, Bakersfield 05/2022 – 01/2023

Facilitated remote health information dissemination, addressing inbound inquiries from patients, legal entities, and providers with a focus on accuracy and rapid turnaround times. Front desk receptionist, Smokey Point Behavioral Health Hospital, Smokey Point, Washington 02/2021 – 03/2022

Managed front desk operations for a high-volume inpatient behavioral health hospital, establishing a compassionate and welcoming environment for patients and visiting families. Demonstrated strong communication and de-escalation skills within a fast-paced setting. Maintained the facility bed board with 100% accuracy, tracking real-time patient census, discharges, and admissions to identify immediate bed availability. Education

Medical Assistant, Kaplan University, Bakersfield 09/2008 – 05/2009