Enterprise Systems Administrator, Infor Lawson ERP

Daniel Hidalgo *** Bobcat Creek, San Antonio, TX *8251

************@*****.*** • Cellular 210-***-****

Enterprise Systems Administrator/ERP

Summary

Over 15 years of continuous experience in configuration management and Network LAN Administration to include Infor Lawson ERP systems administration.. Strong troubleshooting and technical acumen with proven expertise in leadership and project management skills. Experience

North East ISD, San Antonio, Texas Nov 2010 to Present ERP Systems Administrator

Managed, maintained, and secured the district’s Infor Lawson ERP environment. Handled software installations, environment refreshes, user security, performance monitoring, and troubleshooting to ensure high system availability and data integrity.

● System Maintenance: Install patches, system updates, and service packs for the Lawson System Foundation (LSF) and Landmark architecture.

● Security & User Management: Manage user access, roles, and security classes using Infor Lawson Security (ILS) and Infor Security Services.

● Job Scheduling & Process Flow: Configure, monitor, and troubleshoot batch jobs, print setups, and ProcessFlow/Infor ION integration workflows.

● Performance Monitoring: Track system logs, optimize database tables, manage server caches, and resolve technical bottlenecks.

● Disaster Recovery: Plan and execute data backups, system restores, and high-availability failover tasks.

● Collaboration: Partner with functional analysts, database administrators, and business stakeholders to test customizations and roll out enhancements. Christus Health., San Antonio, Texas Jul 2006 to 2010 Enterprise System Administrator - Lead

Accountable for providing quality technical knowledge in areas of system development projects, interfaces, system installations, software installations, troubleshooting, testing, and support. Responds promptly to alerts, alarms, and problem incidents; observes/enforces all confidentiality and security guidelines; and provides first and second-level problem determination, resolution and escalation. The position uses standard and ad-hoc procedures along with automated system monitoring and management tools to identify and resolve routine system and network problems. A key member of a team responsible for installation, configuration, 24x7 support, maintenance, and monitoring of the systems and networks used by 24,000 CHRISTUS Associates at 30 hospitals located at sites across Texas and Louisiana. Responsible for the delivery of high quality, cost-effective services that support the business goals and objectives of DCI, the Information Services organization, and CHRISTUS as a whole.

Team lead for the Technical Support Server Team. Responsible for scheduling on call rotations, and day to day team management. Coordinate support for Severity one situations.

● Support disaster recovery plan.

● Install, upgrade, and maintain enterprise Novell file and print servers.

● Create, configure, and maintain dhcp scopes.

● Troubleshoot eDirectory / Active Directory synchronization issues.

● Take on and follow through on all assigned projects.

● Troubleshoot Windows services issues.

● Resolve file rights issues.

● Troubleshoot IDM synchronization issues.

● Familiar with Microsoft SQL Administration

Fort Sam Houston I.S.D., San Antonio, Texas Jan 2006 to Jul 2006 Technology Specialist

Coordinate, and implement special projects, such as Novell and Windows upgrades, messaging systems, and departmental portal systems. Provide tier III technical support. Monitor network systems and notify appropriate technical support personnel of system problems. Supervise the operation of network information systems. Responsible for day to day Novell and Windows administration.

• Maintain backup solution.

• Implemented a disaster recovery plan.

• Install, upgraded, and maintained company GroupWise email system.

• Perform Cisco switch configuration.

• Provide file and print services.

• Installed, setup, and maintained queue based, NDPS, and iPrint services.

● Maintain dhcp scopes in a vlan environment.

Mission Pharmacal Co., San Antonio, Texas 1999 to 2005 Network Engineer

Planned, coordinated, and implemented special projects, such as Novell, Windows, and Linux server upgrades, messaging systems, and departmental portal systems. I provided tier III technical support. Monitored network systems and notified appropriate technical support personnel of system problems. I supervised the operation of network information systems. Responsible for day to day Novell and Windows administration. Ensured secure encrypted data transmission for HIPPA sensitive material.

• Utilized older hardware to install and configure a portal solution using Suse Linux.

• Created and maintained a backup solution.

• Implemented a disaster recovery plan.

• Installed, upgraded, and maintained company GroupWise email system.

• Installed and configured Windows 2000 Terminal Services for use by telecommuters.

• Performed basic Cisco router and switch configuration.

• Upgraded, maintained and administered an enterprise desktop management solution using Novell Zenworks for Desktops.

• Provided file and print services to cross-platform workstations including Macintosh, Windows, and Linux systems.

• Researched and implemented company help desk system.

• Installed, configured, and maintained company antivirus/antispam solutions.

• Installed, setup, and maintained IPP printing environment utilizing Novell iPrint.

• Utilized Windows and Linux utilities to test network security.

● Utilized VMWare workstation to perform research and development of new technologies and system upgrades.

● Installed and maintained dhcp services

Harlandale Independent School District, San Antonio, Texas 1997 to 1999 Computer Network Technician

Performed troubleshooting of computer systems and related equipment. Performed hardware and software support and installation. Skilled at diagnosing and repairing personal computers. Skilled in administering LAN and WAN applications including, TCP/IP, Ethernet, ISDN, and Novell NetWare.

• Troubleshot and solved customer's technical concerns via the ticketing system.

• Upgraded district file and print servers.

• Provided district wide support for all Macintosh issues.

• Participated in the setup and roll out of disctrict desktops using imaging technology. Education

St. Philip's College, San Antonio, Texas 1997

A.A.S, C.I.S.

GPA: 3.8. End User Support Technician Computer Information Systems System Administration Skills

Technical Knowledge: Proficiency in Lawson System Foundation (LSF), Landmark architecture, and database management.

Security Administration: Deep understanding of user provisioning, actor roles, and security classes.

Problem-Solving: Strong diagnostic skills to minimize system downtime. Communication: Ability to bridge technical concepts between IT infrastructure and business end-users

Military Service

Track Vehicle Repairer, United States Army, Fort Stewart Ga., 1988 to 1994

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