Executive Sales & Operations Leader

Scott G. Shirley

***** **** *** ***. **** Mill, SC 29708

803-***-**** ************@*****.***

Summary

Executive Leader in Multiple Business Lines acknowledged by more than 20 years of proven results in Sales, Leadership, Customer Experience, Strategic Planning and Problem-solving. Excellent meeting facilitator with presentation skills in multi-media settings. Outstanding organizational abilities with strengths including a strong work ethic, excellent communication and servant-leadership with integrity and character. Proficient with multiple data management systems (R&R, CDK, DealerTrac, ROWriter, SaleForce) and Microsoft Office suite. Expert leader and trainer in sales, strategic planning and career development.

Career History:

2022-2026 Elected Official Tega Cay City Council Tega Cay, SC

2019-2026 V.P. of Sales and Operations Southtown Watersports Charlotte, NC

2016-2019 Dir. Of Fixed Operations Capital Automotive Group Charlotte, NC

2014-2016 V.P. of Car Care Operations AAA of the Carolinas Charlotte, NC

2007-2014 GM and Dir. of Sales BG Products Charlotte, NC

2005-2007 Dir. of Fixed Operations Keffer Automotive Group Charlotte, NC

2001-2005 Service Director Penske Chevy/Cad/Hummer Turnersville, NJ

Career Experience

Leadership

•Developing and leading the strategic vision of the company.

•Coordinating and leading summit meetings with middle management and production staff.

•Implemented world class onboarding, training and development for all employees.

•Contract development and management.

•Leadership of people and process in nurturing growth of our membership and customer base.

•Consistent company communication of vision, strategy and ongoing projects.

•Worked closely with my direct-reports and leadership team to collaborate and ensure consistency of message and accountability with deliverables.

•Facilitated multiple workshops on process improvement, strategic planning and change management.

•Leader of the Metrolina Retail Management Association – a group of dealership leaders across the Carolinas whose purpose was to promote productive relationships and consistency in the market.

Sales

•Establish and maintain performance goals toward results of the P&L.

•Installed and maintained multiple in-house product offerings to promote profit, customer engagement and owner loyalty.

•Managed multiple regional sales managers, warehouse and distribution personnel, accounting and business development team toward common goals.

•Have lead teams that achieved record-breaking sales goals.

•Managed ongoing sales and process improvement training with employees, clients and their staff including business development, implementation, measurement, and accountability.

•Develop and execute the sales and marketing strategy for optimal ROI.

•Project Development Leader for large B2B accounts.

Training and Development

•Installed and executed a career development plan and sales growth plan for all current and incoming employees. This strategy was solely responsible for increasing employee retention and the increase in customer loyalty.

•Implement processes to attract high quality talent.

•Optimize resources to encourage employee retention.

Operations

•Oversee and managed the daily operation and performance of the following:

•Maintenance and repair services of multiple enterprise locations.

•Parts inventory, sales and distribution.

•Variable sales targets.

•Variable product sales.

•Property and safety management.

•Implemented a scheduling and loading system for production that allowed significant workflow efficiency and growth.

•Expert development of advanced production systems which improved production and employee loyalty.

•Develop and manage the budgeting and forecasting process.

•Management liaison with the UAW Union.

•Co-Writer for collective bargaining agreement.

Customer Experience

•Customer/Guest Experience Champion.

•Implementation of Exceptional Customer/Member Experience processes.

•Developed continuous improvement measurement and process.

•Developed and maintained customer follow up processes.

•Created customer loyalty programs.

•Created sales retention progams.

•Lead sales teams to the nation’s highest customer satisfaction scores.

•Lead customer experience by personal example.

Notable certification

Leadership for Organizational Impact - Center for Creative Leadership.

Change management and Leading Change - North Highland Management Consulting.

Crucial Conversations - a course on leading persuasive conversations.

iLead - Executive Continued Learning; UNC Charlotte.

Big Data / Data Analytics – UNC Charlotte.

Education:

Liberty University, Lynchburg, Virginia

Major – Business Management

Minor – Philosophy

Pitman High School, Pitman, NJ

Volunteer Experience

Eagle Scout, Cub Scout Leader, Vol. Fire Fighter, Church Campus Safety Team Leader

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