Second-Shift Housekeeping & Customer Service Lead

DANIELLE GEISS

**** ****** ***** ******* *****, NY 14304 716-***-**** *****************@*****.***.

SKILLS & ABILITIES

– Ability to follow instructions, works great with other’s or independently, can handle simple or hard tasks, very good at communication, provides great customer service, help’s other’s without being asked, provides great leadership, can make checklists, assign assignments, control inventory, use motorized vehicles, can use chemicals safely, can use ladder’s safely, can schedule staff, can provide help with timesheets, and can calculate timesheet hours. Can effectively train new staff and able to go over all safety protocols. Very good with communication. Cleans restrooms, buildings, does garbage removal, snow removal, salting and is very big on customer satisfaction. I am known as the go to person when something needs to be addressed and or completely quickly and accurately.

EXPERIENCE

Housekeeping, Niagara Maintenance

July 2007– September

Niagara Falls, NY

July 2018- Current

– I am currently in charge of second shift housekeeping and am second in command under supervisor. Maintained cleanliness of Niagara Falls state park buildings and grounds. Completed weekly inventory/supply list. Restocked appropriate materials, assisted in opening and closing main buildings. Some everyday tasks included mopping, sweeping, washing walls/windows and cleaning restrooms. I am in charge of training new employees and making sure all staff follows safety protocols. I assist in traffic control and can handle big crowds greatly. I am all the paperwork for the department and ensure all completed paperwork gets filed accordingly. I am also in charge of creating the schedule and assigning assignments for both shifts.

Customer Service, Buffalo Specialty July 2005- December 2011 Buffalo, NY

– Family business that closed. I was in charge of customer orders, complaints, technical support etc. My day existed of being on the phone answering questions, transferring calls, importing data and providing customer support and scheduling appointments.

Certified Nursing Assistant, Our Lady of Peace September 2011 – October 2016 Lewiston, NY

– Assisted in everyday life tasks for residents including, feeding, dressing, bathing, walking and provided excellent customer service to ensure residents and family members were satisfied. Worked closely with nurses and doctors, followed care plans and used mechanical lifts to transport residents.

EDUCATION

Ashford University – California – Studied psychology

Niagara Wheatfield high school – New York – Graduated – 2010

Niagara/Orleans BOCES- Early childhood education

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