Administrative Research and Business Development
Resume:
Maxine L. Williams, MSHR
Email: ***.**********@*****.***
Laurel, Maryland 20707
Cell: 704-***-****
Summary
Administrative and business development professional with experience supporting busy teams through high-volume scheduling, staffing logistics, sales, CRM/contact management, client and referral communications, vendor coordination, cross-functional service delivery, weekend & territory travel, program development and skilled at managing difficult clients & patients’ documentation and disposition. Deadline-driven, project follow-through focusing on client satisfaction, revenue goals, and smooth execution. Known for professional communication, poise, confidentiality, and keeping complex workflows moving in fast-paced office environments.
Qualifications
Conference Services, Project Planning, and Client Satisfaction
Stakeholder Management and Executive Communication
Scope, Timeline, Milestone, and Deliverable Tracking
Risk Identification, Issue Resolution, and Escalation Management
Cross-Functional Team Leadership and Collaboration
KPI Tracking, Reporting, and Performance Visibility, Driving Resident Enrollment
Vendor Relations, Community Partnerships, B2B Sales, and Contract Support
CRM Documentation, Process Improvement, and Workflow Optimization
Business Development, Domestic Traveling
Coordinated multiple priorities across fast-paced healthcare and senior living environments, balancing stakeholder needs, deadlines, documentation, and follow-through
Improved execution visibility by using KPI tracking, CRM workflows, structured communication, and consistent follow-up to monitor progress and outcomes
Built trusted relationships with challenged personality disorder, vendors, referral partners, staffing and community stakeholders to support project goals, operational readiness, and service quality
Resolved issues and reduced friction through consultative communication, negotiation, service recovery, and proactive escalation when project or operational risks emerged
Professional Experience:
Brookdale Senior Living Sales & Business Development Manager (Hybrid)
2025–2026 Coordinated scheduling, client communication, CRM workflows, referral outreach, and tour logistics while managing inquiries, follow-up, and closing processes to support occupancy goals and relationship-driven revenue growth.
Givens/Aldersgate Senior Living Admissions Coordinator II
2024–2025 Oversaw intake scheduling, coordinated clinical reviews, verified insurance, and facilitated safe patient transitions. Acted as a communication hub between healthcare professionals, resolving highacuity issues quickly and efficiently.
Right at Home Home Care, Business Development Director, Sales & Marketing
2023–2024 Managed calendars for networking events, pipeline meetings, and outreach activities. Analyzed trends, coordinated marketing timelines, and ensured consistent communication with partners and prospects.
Liberty Health Admissions & Marketing Director
2021–2022 Scheduled and coordinated resident intake processes, clinical clearances, and room readiness. Maintained relationships with hospitals and aligned internal teams to meet occupancy goals.
Peak Resources Admissions Director
2020–2021 Managed admissions scheduling, regulatory documentation, and interdisciplinary team coordination. Ensured timely completion of contracts and compliancerelated correspondence.
UNC Charlotte Executive Assistant, Events (Contract)
2019 Supported planning, scheduling, and on-site logistics for the Annual Analytics Frontiers Global Conference, coordinating details for 500+ attendees, speakers, executives, and academic leaders to ensure smooth client and guest experience.
Atrium Health Supervisor, Support Services
2011–2018 Oversaw scheduling and staffing coordination for a 24/7 workforce of 200 employees, served as the primary vendor contact, and streamlined budget processes across a high-volume service operation.”
Howard University Assistant Director of Enrollment Services
1992–2009 Managed registration schedules, coordinated crossdepartmental operations, and led the creation of a unified campus service hub. Organized staffing, volunteer onboarding, and logistics for highvolume enrollment periods.
Education:
Master of Science, Human Resource Management National Louis University, 2019
Professional References:
Laura Moore – 937-***-****
Family Advisor – Worked with Laura during Networking Events at Brookdale Senior Living
Toya Colbert – 980-***-****
Executive Assistant to the Dean of Communications at Howard University – Worked with Toya during the Commencement and Charter Day Events
Theresa Austin – 301-***-****
Executive Assistant to the Vice President at Howard University – Worked with Theresa in the President’s Office at Howard University
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