Office Administrator with 10+ Years Experience

OLENA YEVPAK

OFFICE ADMINISTRATOR

Ontario, Canada 437-***-**** *********@*****.***

PROFILE

Organized and proactive Office Administrator with over 10 years of administrative andoperational experience across educational, community, and business sectors. Adept atmanaging office documentation, coordinating schedules, maintaining databases, and deliveringhigh-quality customer service. Known for strong interpersonal skills, attention to detail, and a collaborative approach toimproving workflow efficiency. Proven ability to adapt in multicultural environments, supportmanagement teams, and ensure smooth day-to-day office operations. CORE COMPETENCIES

Office Administration &

Record Keeping

Scheduling, Calendar &

Meeting Coordination

Data Entry & Database

Management

Client Relations &

Customer Service

Financial &

Administrative Reporting

Event Planning &

Community

Coordination

Staff Support &

Onboarding Assistance

Microsoft Office (Word,

Excel, Outlook,

PowerPoint)

POS Systems & Data

Management Software

Bilingual Communication

(English, Ukrainian,

Polish, Russian)

PROFESSIONAL EXPERIENCE

Co-Teacher / Administrative Support, Town Centre Private Schools, Markham Feb 2023 — Jun 2025

• Supported academic and administrative functions including attendance, reporting, and student documentation.

• Assisted with staff meetings, open houses, and parent communications, ensuring professional coordination and accurate record-keeping.

• Provided supervision before and after school programs and contributed to school events and workshops. Community Development Coordinator, Rhenish Church of Canada, Markham Jun 2022 — Jun 2023

• Coordinated the establishment of a Ukrainian Community Centre, fostering integration for newcomer families.

• Planned and executed community events and learning initiatives focused on children’s engagement.

• Liaised between families, volunteers, and the Welcome Angels Mission team to ensure effective communication and outreach.

Office Administrative Assistant, GTS Services Sep 2022 — Dec 2022

• Provided comprehensive administrative and clerical support to management.

• Organized data archives, maintained digital and paper filing systems, and created a new customer database.

• Handled correspondence, scheduling, and internal communications to streamline office operations. Client Manager, Fitness Club Sport Life 2015 — 2017

• Managed client accounts and delivered personalized customer service solutions.

• Prepared promotional presentations and handled client inquiries efficiently.

• Contributed to membership growth through proactive outreach and service excellence. Senior Economist, State Statistic Service of Ukraine 2005 — 2015

• Conducted financial and economic analysis for the transport and hospitality sectors.

• Managed statistical reports, business data, and analytical documentation for management use.

• Ensured data accuracy and compliance with government reporting standards. EDUCATION

Teaching English as a Foreign Language 2025-2026

TEFL Academy,

Business Office Skills Certificate & ECEA Jul 2022 New Circles – Centennial College, Canada

Master’s Degree in Public Administration 2009 — 2011 Ternopil National Economic University, Ukraine

Bachelor’s Degree in Business Economics 1998 — 2003 Ivan Franko National University, Ukraine

KEY ATTRIBUTES

Adaptable

Organized

Compassionate

Detail-Oriented

Decision Making

Creative

Energetic

Problem Solving

Team Collaboration

ADDITIONAL INFORMATION

• LANGUAGES: Russian, Polish, Ukrainian, English

CPR and first Aid Certification

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