Workforce, Education, Coordinator, Manager

ALBERTA A. LLOYD, MA, BS, BA

Philadelphia, PA 215-***-**** Email: *******.*****@****.*** LinkedIn: https://www.linkedin.com/in/elder-alberta-a-lloyd-0833aa50/

SUMMARY

Dynamic and results-driven Workforce Development and Education Leader with more than 25 years of experience designing, coordinating, and leading workforce development, adult education, and career readiness initiatives. Recognized for improving participant outcomes through strategic program coordination, recruitment, onboarding, staff development, and cross-functional collaboration. Extensive experience working with adult learners, welfare-to-work participants, returning citizens, justice-involved individuals, and underserved populations. Demonstrated expertise in Salesforce, participant case management, compliance, curriculum development, data reporting, and employer engagement.

EXPERIENCE

Lead Instructor – Work Ready Foundations 2025 – Present JEVS Services Philadelphia, PA

Provide leadership for workforce development programming serving adult learners and welfare-to work participants preparing for employment and career advancement.

• Coordinate participant onboarding from orientation through successful program completion.

• Facilitate workforce readiness, digital literacy, financial literacy, professional development, and career planning workshops.

• Partner with Case Coordinators, Placement Counselors, Data Specialists, and leadership to ensure participant success.

• Maintain accurate participant records using Salesforce and other data management systems.

• Develop curriculum, instructional materials, facilitator guides, and participant workbooks.

• Support recruitment efforts, participant engagement, attendance tracking, and retention initiatives.

• Monitor participant progress while ensuring compliance with organizational and funding requirements.

• Deliver professional presentations and facilitate both small and large group instruction.

Educational Instructor / Penn Foster Coordinator 2016 – 2025 JEVS Services Philadelphia, PA

Managed educational programming supporting adults completing high school diplomas through the Penn Foster High School Completion Program.

• Helped more than 800 adult learners successfully earn their high school diplomas.

• Guided participants through enrollment, assessment, academic planning, and graduation.

• Coordinated orientation sessions, job fairs, college preparation, and academic advising.

• Tracked participant performance and completion data.

• Created progress monitoring systems to improve completion rates.

• Collaborated with instructors, case managers, supervisors, and external partners.

• Developed writing workshops and academic support initiatives.

• Trained staff on enrollment procedures and program expectations.

Teacher • Educational Leader • Program Coordinator 1990s – 2016 School District Philadelphia

Served in public and charter schools supporting diverse student populations.

• 16 years of classroom instruction

• Curriculum development and instructional leadership.

• Student intervention planning.

• Parent and community engagement.

• 6 years of staff supervising and mentoring.

• 11 years of academic assessment.

• Professional development facilitation.

EDUCATION

Master of Arts - Administration and Public Policy, Ashford University (2010-2012)

Bachelor of Arts - Early Childhood Education, Chestnut Hill College (2008-2010)

Bachelor of Science - Theology & World Affairs, Tabernacle Bible College and Seminary (1998-2000)

Associate of Arts - Psychology, Community College (2000-2002)

TECHNICAL SKILLS

Workforce Development & Career Services

Participant Recruitment & Enrollment

Program Coordination & Operations

Participant Onboarding

Adult Education

Salesforce CRM

Data Collection & Reporting

Grant & Program Compliance

Staff Training & Coaching

Cross-Functional Collaboration

Community Partnerships

Workforce Readiness Instruction

Career Planning

Resume & Interview Coaching

Digital Literacy Training

Financial Literacy Education

Curriculum Development

Performance Metrics

High Participant Retention

Public Speaking & Facilitation

Certifications & Recognitions

Dr. Martin Luther King – Day of Hope – Global Citizens (Organizer)(2015 – Present)

Mindfulness Certificate – Philadelphia Career Portal (Feb 2025)

Certified Workforce Development Professional – PWDA - (Oct. 2024)

Certified Career Counselor Specialist - PWDA (Oct. 2024)

Leading and Influencing Teams (July 2020)

Effective Presentation (July 2020)

Effective Public Speaking (July 2020)

Teaching Online (May 2020)

DRC/TABE, CASAS, Career Scope Assessment, O’Net Interest Profile Certification (2014-Present)

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