Experienced Pharmacy and Customer Service Associate

SARAH VONNIVONG

***** ******* **** **. *******, TX 77375 832-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS:

** ***** ** ********** ** customer service throughout a variety of fields.

Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike.

Able to work and communicate effectively with a variety of personalities in stressful situations.

Strong in time management, prioritizing tasks, and meeting deadlines.

PROFESSIONAL EXPERIENCE:

2011-2012 Kroger Pharmacy, Spring, TX

Pharmacy Technician

Greeted customers and obtained health and prescription information from them.

Answered customer questions regarding pharmacy pricing, insurance copays and additional pharmacy related questions in person and by phone.

Entered prescription orders quickly and accurately into the computer system

Processed payment methods correctly through the register

Pulled, counted, poured correct drug into appropriate sized container, labeled container and prepared it for pharmacist verification.

2010-2011 North Cypress Medical Center Village Pharmacy, Cypress, TX

Pharmacy Technician

Greeted customers and obtained necessary information to process prescriptions.

Helped customers find OTC products in the retail area of the pharmacy.

Typed prescriptions, patient information and insurance in the computer system, processed and filled prescriptions for pharmacist to verify.

Participated in all cashier duties including delivering patient medications to locations throughout the hospital.

2009-2010 Lindab Inc., Houston, TX

Sales Service Associate

Provided administrative support for outside and inside sales.

Used builder resources I SQ. FT., Bluebook, and General Contractor websites to seek out new projects and print plans.

Responded to invitations to bid accordingly.

Assisted accounts receivable by collecting payment on cash sales, matching payment to the order and sent it to corporate for further processing.

Clerical functions: typed correspondence, filing, processed mail, answered and routed all incoming phone calls.

2007-2009 Houston Distributing Company/HDC Vehicle Services, Houston, TX

Office Manager/Fleet Services

Provided customer service to fleet clients and “walk up” clients by scheduling service and installation, answered questions regarding pricing, invoicing and warranty.

Maintained schedule for service on HDC vehicles as well as service for outside fleet customers.

Answered busy phones and provided customers with information on various services including sales on Rhino Liners and vehicle accessories.

Maintained files on all work done at shop and kept an Access database for profit calculation.

Performed daily clerical functions: typing, filing, and processing vacation and absentee forms, Placed orders for office supplies, equipment, and services.

2006-2007 Factory Builder Stores, Houston, TX

Accounts Receivable/Credit Assistant

Applied all payments to customer accounts for Houston, Dallas, San Antonio and Austin Divisions (check, cash, credit card payments and bank lock box deposits.

Applied all vendor rebate checks to assigned accounts or general ledgers.

Provided support for credit managers, aided in collections and maintained files on customers, vendors, and receivables.

2001-2006 Wisenbaker Builder Services, Houston, TX

Administrative Services Coordinator (10/2001-5/2002)

Ordered all office and printing supplies and coordinated maintenance on all office machines for the company.

Worked as back up to the receptionist on the switchboard. Processed, sorted and distributed mail as needed.

Maintained spreadsheets on company assigned EZ tags and cell phones; aided accounting in reconciling bills for these products. Customer Service Representative (5/2002-4/2003)

Promoted from Administrative Services

Provided service to homeowners and builders by scheduling new home installs and warranty work by phone.

Scheduled Territory Managers to go to sites and inspect countertops to determine who is responsible or product defect on service calls.

Answered questions from builders and homeowners about products and materials provided by Wisenbaker.

Entered all countertop order forms and service orders into computer system.

Administrative Assistant (4/2003-6/2003)

Promoted from Customer Service

Administrative Assistant for the top five executives in the company.

Used Outlook to manage their calendars, schedules and arrange meetings; Prepared and processed expense reports.

Prepared sales presentations and other special products as assigned.

Outside Sales Assistant (6/2003-8/2006)

Transferred from Administrative Assistant.

Maintained files on all assigned builders including flooring programs, countertop programs, and builder agreements.

Put together sales presentations for potential customers which included maps, processes and contact information on the company.

Ordered, maintained, and delivered flooring and countertop displays and samples at builder model homes and design centers.

EDUCATION:

2009-2010 Sanford Brown College Houston, TX

Pharmacy Technician Program

Completed curriculum to become a Certified Pharmacy Technician.

Maintained a 4.0 GPA and graduated on Dean’s List while working full time at Lindab.

1999-2001 North Harris College Houston, TX

Completed classes in basic areas of study

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