HR Operations Specialist (aPHR)
Resume:
**/**** – Present
**/**** – 12/2021
ACACIA RICKS, APHR
Warner Robins, GA • 478-***-**** • ******.*****@*****.*** • linkedin.com/in/acacia-ricks-22707038a PROFESSIONAL SUMMARY
Certified Associate Professional in Human Resources (aPHR) holding an Associate Degree in Human Resource Management, paired with 7+ years of experience driving HR operations, employee lifecycle management, multi-client casework, and cross-functional administrative support. Proven track record in high-volume onboarding, HR policy interpretation, EEO/OSHA compliance, and Customer Success support across corporate, healthcare, and retail environments. Highly proficient in HRIS platforms (UKG Ready preferred), Salesforce CRM, and Microsoft Office (Outlook, Excel, OneNote), with a strong ability to manage triaged HR casework, checklist workflows, and dynamic organizational priorities. CORE COMPETENCIES & CERTIFICATIONS
• HR Operations & Casework: Employee Relations, HR Policy Interpretation, Triaging HR Casework, Onboarding & Offboarding, Talent Acquisition, Performance Management
• Technical Systems: UKG Ready (HRIS Navigation), Salesforce CRM, Microsoft Office Suite (Outlook, Excel, OneNote), Access & Checklist Management
• Client Engagement & Operations: Customer Success Administration, Multi-Client Support, Cross-Functional Workflows, Report Generation & Data Tracking
• Compliance & Legal: Federal & State Labor Laws, EEO, OSHA, HIPAA, FMLA, HR Documentation, Audit & Personnel Records Management
• Certifications & Credentials: Associate of Applied Science in Human Resource Management Associate Professional in Human Resources (aPHR) – HRCI Google Project Management Certificate HUMAN RESOURCES & MANAGEMENT EXPERIENCE
HR Operations Specialist / HR Lead Rent-A-Center – Warner Robins, GA Manage day-to-day HR casework, triage internal employee inquiries, interpret company HR policies, and escalate complex issues to senior HR leadership.
Partner directly with corporate HR to source candidates, evaluate resumes, conduct structured interview panels, and execute store-level onboarding workflows.
Leverage UKG Ready and administrative databases for checklist management, custom report generation, user access tracking, and personnel record accuracy.
Mentor, coach, and manage performance for store personnel, improving team performance metrics by 45% and reducing employee turnover by 20%.
HR Operations & Logistics Manager Amazon – Atlanta, GA Spearheaded large-scale onboarding, new-hire orientation, and policy compliance training for hundreds of permanent and seasonal associates in a fast-paced environment.
Managed front-line employee relations casework, supported attendance tracking, and assisted leadership with progressive discipline documentation.
Provided cross-functional support by generating daily compliance reports, managing administrative checklists, and organizing associate data via Microsoft Excel and Outlook. HR Intern & Client Coordinator KIHOMAC – Warner Robins, GA Coordinated end-to-end recruitment efforts including candidate screening, interview scheduling, and leading orientation sessions for incoming personnel.
Handled client administrative support, triaged daily HR inquiries, and maintained digital personnel files with 100% adherence to company policies and regulatory guidelines. Generated custom administrative reports and managed onboarding checklists to streamline cross-departmental operations.
ADDITIONAL EXPERIENCE
Licensed Insurance Representative (Healthcare Compliance & Casework) UnitedHealthcare – Remote
•
•
•
•
•
•
•
•
•
•
08/2018 – 07/2019
12/2016 – 05/2017
Managed complex healthcare casework and client engagement while ensuring strict adherence to CMS regulations and HIPAA privacy standards.
Utilized CRM databases to track client interactions, generate access reports, and resolve multi-state coverage grievances. Customer Support & Client Engagement Representative Remote Delivered cross-functional Customer Success support, managing client communications, user access requests, and data entry using Salesforce.
Office Assistant DT1 Tax Consultant – Macon, GA
Digitized confidential documentation (W-2s, 1099s) and optimized administrative filing checklists for seasonal intake. EDUCATION & CREDENTIALS
Associate of Applied Science (A.A.S.) in Human Resource Management aPHR Certification & Google Project Management Training Merit America High School Diploma Westside High School
•
•
•
•
•
•
•
Contact this candidate