Administrative Assistant & Office Management Specialist
Resume:
Ch{ERYL
)x< cherytjohnson ****@qmait. com
L z52.88s-3592
SKILLS
ustomer and Ctient Retations
ffice Management
ustomer Service
o Emptoyee Training
o Payroll and Benefits Admrnistration
o Mutti- Line Phone Systems
o Training and Devetopment
o Recordkeeping
o AS/400
o 10-Key Proficiency
o Emptoyee Tjmesheet Processing
o Phone Cat[ Answering
EDUCATION
Northern Nash High School
Rocky Mount, NC . 06/1989
PROFESSIONAL SUMMARY
Dedrcated Administrative ProfessionaI with successfuI experience in fast-paced office settings. Hardworking team player with expertise jn compteting various clericaI tasks and offering staff support. Responsibte, punctual and productive professionaI when working with littte to no supervisjon.
WORK HISTORY
Finch Home Care Agency - Administrative Assistant
0912016 - Current
" Answered incoming catts, routed messages and resolved patient
. . . jnquiries Assist Assist Conducted with Djrector within payrotl insurance as target needed and verification timeframes. printjng wjth daily out and task office preauthorizations sheets. ftow. and managed patient charts.
c Performed Various administratjve tasks by fiting, copying and faxing documents.
o Prepared weekty emptoyee work schedutes to meet operationat needs.
Baskerville Elementary School - Secretary./Treasurer 10/2007-10/2015
. Compteted forms, reports, [ogs and records to quickty handte alt
. documentation lnteracted with for vendors, human contractors resources. and professionaI services personnel to receive orders, direct activities, and communicate instructions.
c Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources fites o Handted atl requisitions, purchase orders, payrott, accounts payabte/receivabte etc.
o Screened visitors and issued badges to maintain safety and security.
c Managed phone and email correspondence and handted incoming and outgoing mail and faxes.
Have A Nice Day Wiretess - Regional Customer Service Representative
11/2004 - 02/2007
e Handled customer inquiries and suggestions courteousty and professionalty.
c Activety listened to customers, handled concerns quickly and escatated major issues [o supervisor.
e . Maintained Updated account customer information satisfaction to maintain with forward-customer thinking records. strategies focused on addressing customeT needs and resotving concerns. oC
oO
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o Offered advice and assistance to customers, paying attention to
. specjat Deuvered needs exceptional or wants. customer service to every customer by leveraging extensjve knowledge of products and servjces and creating wetcoming, posilive experjences.
o r Maintained Fottowed up up-with to-date customers knowtedge about of resotved product issues and service to maintain changes. bigh standards of customeT service.
Winstead Avenue Elementary School - Administrative Assistant 07/ 1998 - 08/2005
c Maintained daity schedutes for administrator, counsetors, staff and
. students. Coordinated meetings/workshops, with other principals from
. various Maintained schools. student bus schedules- o Answered mutti-tjne phones receiving and routing over'100 phone
. Assisted catts in a with course the of preparation a school day of and the documented monthly payrolt. tardiness. e Ordered suppties, received atl incoming mail for distribution.
' . Composed Entered student correspondence grades jn to and school inter-database. office memos for princlpals and staff.
e . Worked Planned with speciat peers events to insure for atl goals grade and tevets. objectjves were met.
" lmptemented new programs, and morning news cast staffed by the students.
e Performed cterical and administrative support duties to optimize
. workftow Participated procedures. in meetings, workshops and seminars to covey or gather information to perform functions.
e Managed fiting system, entered data and compteted other clericat tasks-
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