Customer Service & Front Desk Specialist
Resume:
Hello
I’m Lara Lafitte
***********@*****.***
Skills
I love to have fun and interact with my team members. I enjoy having a nice workflow and being able to talk to customers and help ensure they have the best experience. I enjoy working with a team, I'm fearless in asking for help because I want to ensure I do everything in the most productive and fast way possible.
Experience
December2024 - present
Copa Airlines - passenger agent
● Check passports and check border patrol for upcoming passengers
● Help customers by answering questions on checking in and directing them to their gate
● Done every single position from arrival flights to overnight departures
● Handled credit situations
● Handled with different tech and maneuvered through issues January 2023 - June 2024
Victoria's Secret - MSR ( front desk associate)
● I did POS transitions
● Help customers by answering questions on bras, including measuring and helping them find their size
● Helped them sign up for credit cards
● Handled money and credit situations
February 2022- January 2023
Planet Fitness - MSR ( front desk associate)
● I provide a first impression to members, such as making them smile when they come in to work out.
● I did POS transitions
● I filled out insurance-covered memberships
● Covered almost every kind of shift availabl,e including the overnight shift
● Help customers by answering questions on memberships and even taking them on a tour of the gym
● Help keep the gym presentable by cleaning the machines and refilling the sanitization stations.
● Handled money and credit situations
2
July 2021 - February 2022
Yatai - Front desk associate
● Was able to handle high workflow situations.
● Bussed and disinfected tables after customers leave
● Handle POS and put in orders for customers.
● Cleansed bathrooms and front desk area.
● Helped with both opening and closing shifts
● Handled customers' drinks and some alcoholic drinks
● Provided nice customer service towards customers and always included a " hi and a " goodbye when they entered and left.
Education
Savannah College of Art and Design - graduated 2024.
-Majored in animation and creative writing.
West Springfield High School - high school diploma
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