Administrative Assistant and Office Support

MARCI ANNE CRANDALL

***** ***** ***** **.; Macomb; MI48042 810-***-**** *************@*******.*** Administrative Assistant • Office Support • Customer Service PROFESSIONAL SUMMARY

Detail-oriented and highly reliable professional with 18+ years of experience supporting daily operations in fast-paced K– 12 school environments (including high school). Strong in scheduling coordination, documentation, front-line communication, and organized workflows. Proficient in Microsoft Office and Google Classroom. CPR/First Aid certified with safety and emergency-response training from prior firefighter experience. Seeking entry-level office roles in Michigan.

QUANTIFIED HIGHLIGHTS

• COVERED K–12 CLASSROOMS ACROSS MULTIPLE SCHOOLS IN 3 DISTRICTS.

• TYPICAL CLASS SIZE: 26 to 28 students

• WORK VOLUME: 160 days per year

CORE SKILLS

Scheduling & coordination • Time management & prioritization • Email/phone communication • Customer service Documentation & recordkeeping • Confidentiality • Problem solving & de-escalation • Procedure compliance • CPR Certification

OFFICE & ADMINISTRATIVE SKILLS

DATA ENTRY • FILING & RECORDS MANAGEMENT • CALENDAR SCHEDULING • OUTLOOK EMAIL/CALENDAR • EXCEL BASICS • FRONT DESK / PHONE SUPPORT (MULTI-LINE PHONES, MESSAGE TAKING, CUSTOMER INTAKE) PROFESSIONAL EXPERIENCE

Substitute Teacher (K–12, including high school) — EduStaff, Michigan 2006 – Present

• Coordinated with office staff and teachers to confirm schedules, instructions, and required documentation

• Maintained structured, safe environments while managing multiple priorities and student needs

• Communicated clear daily notes and updates to staff to support continuity and accountability

• Followed school procedures, safety standards, and confidentiality expectations consistently

• Built strong working relationships across multiple teams through reliability, professionalism, and adaptability Career note: Maintained continuous part-time employment while supporting family responsibilities; now available for full-time office roles.

ADDITIONAL EXPERIENCE

Firefighter — Training & Operational Experience

• Completed safety and emergency response training; operated in safety-critical environments requiring calm decision-making and strict procedure compliance

• Highland Fire Department 4 years

• Junior Firefighter 5 years

• Fire I and II CPR certificates plus Hazmat

• Volunteer in the NICU at Saint John’s Moross

• Sunday School teacher

EDUCATION

Master’s Degree — Education (Health & Wellness), Wayne State University (Detroit, MI) CERTIFICATIONS & TECHNOLOGY

CPR / First Aid • Microsoft Office (Word, Excel, Outlook) • Google Classroom AVAILABILITY: AVAILABLE FOR FULL-TIME Position • OVERTIME Acceptable • HYBRID/ONSITE work with a preference on site • RELIABLE TRANSPORTATION AVAILABLE.

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