Remote Customer Support & Warehouse Assistant
Resume:
Amanda McNew
** ***** **** *** ***** of Texas
Mexia, TX 76667
********@*****.***
Willing to relocate to: Waco, TX
Authorized to work in the US for any employer
Work Experience
PNA 3
WACO CENTER FOR YOUTH-Waco, TX
June 2023 to Present
Document, run unit, assist in crisis, work as a team, help the youth cope and deal with activities Dasher
DoorDash-Waco, TX
May 2020 to Present
pick up orders, ensure they are correct, then deliver to customers. also advise customers if something is out of stock and see what substitution they would like. In some cases have to go into stores to shop for the customers.
CSR - Customer Service Representative
Circle K-Waco, TX
March 2023 to May 2023
Run register, stock merchandise, assist customers, money handling, Ship Dock Associate
Amazon Warehouse-Waco, TX
January 2023 to February 2023
Ship dock
Stack pallets, fill carts, fill containers then move to dock doors with pallet Jack Package Assembler
Adecco-Hewitt, TX
June 2022 to November 2022
package and assemble products on order, stay on line. look for defected items so they dont get shipped out to the customers
DSP 2
Mexia State Supported Living Center-Mexia, TX
January 2022 to August 2022
Assist with daily living skills, prepare individuals to reintegrate in to the public, teach basic life skills. Documentation on kiosk
final finish
Jessup Housing-Waco, TX
September 2021 to January 2022
final work on mobile homes, caulking, light fixtures, cleaning, paint, puddy Whataburger Team Leader
Whataburger-Mexia, TX
June 2021 to September 2021
guest services, inventory, safe counts, order confirmation, assign team members positions, fry station, drive thru, front counter, register, curb side
Assembler/Production
Swan Watering Comp-Hewitt, TX
March 2021 to September 2021
assemble water hose and stack pallets
Whataburger Team Member
Whataburger-Mexia, TX
April 2021 to June 2021
run front counter, register, fry station, drive thru, curb side, guest service Cashier
dollar tree-Mexia, TX
April 2021 to June 2021
Run the register and stock shelves. Assist customers with finding items. Customer Service( Cook/Line Worker)
7-Eleven / Sunoco-Dayton, TX
February 2021 to March 2021
cook meals, serve customers, prep vegetables, label foods. Overnight stocker
Wal-Mexia, TX
January 2021 to February 2021
Ensure products are out in proper locations.
left due to relocation back to southeast Texas
Order filler
Tractor Supply Distribution Center-Waco, TX
September 2020 to January 2021
Fill orders and complete assignments through listening to the VoCollect audio system. Operate a power pallet jack.
Assist the individuals
Mexia State Supported Living Center-Mexia, TX
February 2020 to September 2020
with daily living and prepare them for life in the community, document in the kiosk, ensure they were safe and accounted for.
Juvenile Correctional Officer IV(Coach)
Texas Juvenile Justice Department-Mart, TX
June 2014 to January 2020
Worked in the security unit, conducted showers routine, meal time, counts, documentation, incident reports, ensured the unit was secured and clean, Ensured the youth were safe at all times, conducted groups, answered phones, and operated various office equipment. Juvenile Correctional Officer V (Coach/Team Leader)(Supervisor Roles) Texas Juvenile Justice Department-Mart, TX
November 2018 to November 2019
Worked in the Dorm unit, conducted showers routine, meal time, counts, documentation, incident reports, ensured the unit was secured and clean, Ensured the youth were safe at all times, conducted groups, answered phones, and operated various office equipment. Assist the JCO VI with duties and inventory. Juvenile Correctional Officer IV (Coach)
Texas Juvenile Justice Department-Mart, TX
June 2014 to November 2018
Worked in the Security unit, conducted showers routine, meal time, counts, documentation, incident reports, ensured the unit was secured and clean, Ensured the youth were safe at all times, conducted groups, answered phones, and operated various office equipment. Customer Service Rep
Pharmacy Call Center-McGregor, TX
January 2014 to June 2014
Answer phone calls through a call queue, assist customers with placing orders, tracking orders, cancelling orders, and answering various questions a customer may have had. Resolved complaints that were able to be resolved without a supervisor.
Supervisor Role
Mexia State Supported Living Center-Mexia, TX
September 2012 to January 2014
Assist the individuals with daily living and prepare them for life in the community, document in the kiosk, ensure they were safe and accounted for. Conduct coverage for the Unit as a whole, provide staff counseling based on performance and attendance. Conduct headcounts at various times, and complete shift reports and answer unit cell phones.
Assist the individuals
Mexia State Supported Living Center-Mexia, TX
December 2010 to January 2012
with daily living and prepare them for life in the community, document in the kiosk, ensure they were safe and accounted for.
Certified Nurse Aide
The Manor-Mexia, TX
August 2010 to December 2010
Assist the elderly with daily living skills and meals. Document in their charts, report anything to the LVN or RN that was noticed on the elderly body, attitude, meal times. Education
Criminal Justice (Incomplete)
Navarro College-Mexia, TX
August 2016 to May 2017
Medical Billing (certificate)
Stratford Career Institute
May 2007 to January 2009
High School Diploma
Hardin High School-Hardin, TX
August 1994 to May 1999
High school diploma or GED
Skills
• Shipping & Receiving
• First aid
• Presentation software
• Call center experience
• Warehouse Experience
• Productivity software
• Forklift
• Microsoft Excel
• Direct support
• Personal vehicle (delivery method)
• Pallet Jack
• Inventory control
• Security
• Hospitality
• Caulking
• Driving
• Word processing
• Typing
• printer
• fax
• RF scanner
• Assisting with ADLs
• Law Enforcement
• Medical terminology
• Basic math
• Marketing
• Teaching
• Caregiving
• multitask
• Employment & labor law
• Grocery store
• Order Picking
• Weight handling in the workplace
• Assisted living
• Case management
• Microsoft Office
• CPR
• Microsoft Powerpoint
• Customer service
• Microsoft Word
• Hoyer lift
• Packaging
• Microsoft Outlook
• Surveillance
• Cash handling
• Computer skills
• Contracts
• Order Picker
Certifications and Licenses
Driver's License
Food Handler Certification
Texas alcoholic beverage commission
March 2025
Non-CDL Class C
Additional Information
SKILLS
MicroSoft Word
MicroSoft PowerPoint
SpreadSheet
Fax Machine
Scanner
Printer
Emails
Pallet Jack
LANGUAGES
English
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