Quality Assurance Analyst & Documentation Specialist

SHREYA PATEL

**************@*****.*** ⃒ 302-***-****

SKILLS

Documentation & Compliance: Document Control Systems, cGMP, SOPs, Quality Assurance Tools & Software: Microsoft 365 (Word, Excel, SharePoint, OneNote, Outlook, OneDrive, Access) Programming & Databases: Java, JavaScript, HTML, CSS, MongoDB, MS Access Data Management: Record-keeping, database updates, report generation EXPERIENCE

Issami, New York, USA - Quality Assurance Analyst Dec 2023 - Present

● Performed accurate data verification, record updates, and documentation control, ensuring information matched established standards before submission.

● Reviewed, updated, and organized large volumes of records using Excel and internal databases, maintaining clear audit trails and logs.

● Assisted in quality checks for customer and product data, identifying discrepancies and ensuring corrective updates were completed.

● Managed both digital and physical documentation, supporting traceability, compliance, and proper filing procedures.

● Collaborated with supervisors to identify opportunities to improve record accuracy and workflow efficiency.

Red Roof Inn, Virginia, USA - Front Desk Assistant Jun 2022 - Dec 2022

● Performed ID verification, reservation accuracy checks, and ensured all guest data matched system requirements - strengthening attention to detail.

● Monitored and maintained inventory logs (room supplies, equipment, front-desk materials) ensuring stock accuracy and proper documentation.

● Handled controlled items such as keys, secure files, and payment records, maintaining strict organization and compliance with hotel procedures.

● Conducted routine checks on front-desk equipment and work areas to ensure they were operational, organized, and compliant with safety procedures.

● Trained new staff on SOPs, documentation accuracy, and service procedures, improving team consistency.

PROJECTS

Metro Fitness

Developed a full-stack fitness dashboard to track user metrics (calories, weight, meals, exercises), applying consistent data validation and accuracy checks. Integrated Java, HTML, CSS, and MongoDB while documenting system workflows, record structures, and quality controls to ensure reliable data handling. EDUCATION

M.S. Computer Science – New York Institute of Technology, NY – GPA 3.4 B.S. Computer Science – Vadodara Institute of Technology, India

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