Administrative & Executive Support Professional

Laura Stone

Boise, Idaho 208-***-**** *************@*****.*** linkedin.com/in/laura-stone-92589b235 SUMMARY

Versatile business professional with more than 15 years of experience spanning insurance, mortgage lending, recruiting, human resources, healthcare administration, property management, customer service, business development, and executive support. Proven ability to build trusted relationships, coordinate complex operations, manage confidential information, and deliver exceptional service in highly regulated industries. Recognized for strong communication, organization, attention to detail, and the ability to quickly adapt to new systems, processes, and environments. Passionate about helping people, improving operations, and contributing to collaborative, high- performing teams.

EDUCATION

American Institute of Health Technology (AIHT) Boise, Idaho Associate Degree – Pharmacy Technology

Cambridge High School Cambridge, Idaho

High School Diploma

EXPERIENCE

Executive Assistant / Licensed Insurance Agent January 2025 – May 2026 State Farm Insurance Boise, Idaho

• Provided executive-level administrative support while managing calendars, schedules, meetings, and daily office operations.

• Managed personal lines insurance accounts while providing consultative customer service and policy support.

• Conducted policy reviews, processed endorsements, renewals, and policy changes.

• Built long-term client relationships through proactive communication and personalized service.

• Prepared confidential documentation while maintaining organized electronic records.

• Coordinated communication between leadership, clients, and internal team members. Licensed Insurance Agent March 2024 – October 2024 Marsh McLennan Agency Boise, Idaho

• Managed personal insurance accounts while maintaining compliance and documentation accuracy.

• Consulted with clients to recommend customized insurance solutions.

• Processed policy changes, renewals, endorsements, and new business.

• Built trusted client relationships through exceptional service. Licensed Insurance Agent November 2022 – March 2024 Comparion Insurance Agency Boise, Idaho

• Developed new business through networking, referrals, and relationship management.

• Managed homeowners, renters, landlord, auto, recreational, pet, and life insurance policies.

• Cross-sold insurance products while educating clients on risk management.

• Maintained detailed records while managing a high-volume client portfolio. Loan Officer Assistant May 2020 – September 2022

Gateway Mortgage Meridian, Idaho

• Supported Loan Officers throughout the residential mortgage process by coordinating administrative and operational activities.

• Reviewed loan documentation for completeness, accuracy, and compliance before submission to processing.

• Collected, organized, and tracked borrower documentation while maintaining complete and confidential loan files.

• Coordinated communication among borrowers, Loan Officers, processors, underwriters, title companies, escrow officers, and real estate professionals to ensure transactions progressed smoothly.

• Monitored loan milestones, outstanding conditions, and deadlines to support timely approvals and closings.

• Provided exceptional customer service by guiding borrowers through the loan process, answering questions, and maintaining consistent follow-up.

• Maintained accurate electronic records and contributed to an organized, efficient loan pipeline. Recruiter / Recruiting Manager January 2020 – April 2020 Robert Half International Boise, Idaho

• Recruited accounting, finance, and human resources professionals for client organizations.

• Partnered with hiring managers to understand staffing needs.

• Coordinated interviews, candidate communications, and recruiting activities.

• Utilized Salesforce CRM to manage recruiting pipelines and client relationships.

• Assisted with business development and client account management. Business Advisor / President August 2018 – January 2020 Pay Pros / G&A Partners Boise, Idaho

• Helped launch Pay Pros Idaho, a Professional Employer Organization (PEO).

• Consulted with business owners regarding payroll, HR, benefits administration, and workers' compensation solutions.

• Developed referral partnerships and generated new business through networking.

• Managed client relationships using Salesforce CRM.

• Coordinated projects while maintaining confidential business information. Patient Service Representative Float September 2017 – August 2018 Saint Alphonsus Rehabilitation Services Boise, Idaho

• Floated between multiple rehabilitation clinic locations, adapting quickly to each office's workflow and scheduling procedures.

• Coordinated physical therapy appointments while maintaining efficient provider schedules.

• Registered patients, updated demographic and insurance information, and maintained accurate electronic medical records.

• Communicated with referral physician offices to coordinate patient care and ensure timely processing of referrals and documentation.

• Delivered exceptional customer service while assisting patients through the scheduling and registration process.

• Maintained confidentiality while handling sensitive patient information. Client Service Representative September 2014 – September 2017 United Heritage Life Insurance Company Meridian, Idaho

• Managed life insurance policy servicing requests, including policy loans, surrenders, beneficiary changes, premium payments, and policy maintenance.

• Reviewed documentation for accuracy and ensured policy changes complied with company procedures.

• Assisted policyholders by explaining coverage, processing requests, and resolving account questions.

• Maintained accurate records while managing a high volume of customer inquiries and transactions.

• Collaborated with internal departments to ensure timely processing and exceptional customer service. Leasing Agent May 2013 – September 2014

Bluestone & Hockley Portland, Oregon

• Responded to prospective resident inquiries regarding available rental properties.

• Scheduled and coordinated property showings for single-family homes and duplexes/fourplexes.

• Guided prospective tenants through the leasing process by answering questions and explaining rental qualifications and policies.

• Coordinated move-ins and move-outs with residents, maintenance personnel, and property managers.

• Maintained leasing files and applicant documentation.

• Assisted in marketing available properties to help maintain occupancy goals.

• Built positive relationships through exceptional customer service and communication. Dispatcher & Training Coordinator November 2010 – February 2013 Cordova District Fishermen United – Alyeska Pipeline SERVS Program Cordova, Alaska

• Coordinated emergency vessel dispatches using a structured dispatch system supporting Alyeska Pipeline's Ship Escort/Response Vessel System (SERVS).

• Collaborated with Alyeska Pipeline, oil companies, the State of Alaska, and regulatory agencies during emergency preparedness exercises.

• Planned and coordinated two annual 10-day training programs for approximately 240 participating fishing vessels.

• Managed logistics, scheduling, communications, and operational documentation for large-scale training events.

• Maintained detailed operational records while coordinating multiple stakeholders in a highly regulated environment.

• Demonstrated exceptional organization, problem-solving, and communication skills under strict timelines. TECHNICAL SKILLS

Customer Relationship Management

Business Development

Administrative & Executive Support

Recruiting & Talent Acquisition

Human Resources Support

Mortgage Loan Support

Insurance Account Management

Property Management

Calendar & Schedule Management

Documentation & Records Management

Process Improvement

Client Retention

Conflict Resolution

Project Coordination

Event Planning

Training Coordination

Data Entry & Database Management

Microsoft Office Suite

Salesforce CRM

EPIC Agency Management System

Written & Verbal Communication

Organization & Time Management

CERTIFICATIONS

Idaho Property & Casualty Insurance License

AWARDS & RECOGNITION

BNI Idaho Member of the Year (2019) – Recognized for leadership, networking, relationship building, and commitment to supporting fellow business professionals. TECHNICAL SKILLS

Microsoft Office Suite; Microsoft Word; Microsoft Excel; Microsoft Outlook; Microsoft Teams; Salesforce CRM; EPIC Agency Management System; Adobe Acrobat; Electronic Document Management; Data Entry & Database Management; Digital File Organization; Calendar Management; Virtual Communication Platforms PROFESSIONAL STRENGTHS

Relationship Building; Organization; Attention to Detail; Customer Service; Communication; Problem Solving; Adaptability; Team Collaboration; Confidentiality; Time Management; Process Coordination; Multitasking; Leadership; Professionalism

PROFESSIONAL PROFILE

Throughout my career, I have built a reputation for creating positive experiences, developing trusted relationships, and keeping complex operations organized. Whether supporting executives, recruiting top talent, coordinating mortgage transactions, servicing insurance clients, scheduling healthcare services, assisting property residents, or organizing emergency response training for hundreds of participants, I bring a strong work ethic, adaptability, and a genuine passion for helping people. My diverse experience allows me to quickly learn new industries, communicate effectively with a wide range of stakeholders, and contribute immediately to an organization's success.

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