Customer Service & Caregiver Professional

Rayline Medina

Montclair, CA 840-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Friendly, dependable, and customer-focused professional with over eight years of experience serving customers in healthcare and caregiving settings. Known for providing exceptional customer service, building positive relationships, working efficiently in fast-paced environments, and maintaining a positive attitude under pressure. Experienced in teamwork, communication, problem-solving, and delivering compassionate, high-quality service. Eager to bring strong people skills and a reliable work ethic to a customer service role. WORK EXPERIENCE

Caregiver

Pilgrim Place 2023 – Present

• Provide exceptional customer service while assisting residents with daily living activities.

• Build trusting relationships with residents and their families through compassionate care and effective communication.

• Assist residents with meals, mobility, grooming, dressing, and personal care.

• Work efficiently as part of a team to ensure residents receive quality care.

• Respond calmly and professionally to residents' needs and changing situations.

• Maintain accurate documentation while ensuring a clean, safe, and welcoming environment. Pharmacy Technician

CVS Pharmacy 2020 – 2022

• Delivered outstanding customer service by assisting patients with prescriptions and answering questions professionally.

• Processed prescriptions, insurance claims, and patient information accurately.

• Worked in a fast-paced retail environment while managing multiple tasks.

• Collaborated with pharmacists and team members to provide efficient service.

• Maintained inventory and organized medications while following HIPAA and safety guidelines. Pharmacy Technician

Parkview Pharmacy 2017 – 2019

• Assisted customers with prescription pick-up and pharmacy services.

• Filled prescriptions accurately under pharmacist supervision.

• Processed insurance information while maintaining patient confidentiality.

• Provided friendly, efficient customer service in a busy pharmacy environment.

• Organized inventory and supported daily pharmacy operations. SKILLS

Customer Service • Cash Handling & Point-of-Sale Systems • Team Collaboration • Communication • Fast-Paced Work Environment • Multitasking • Problem Solving • Time Management • Patient & Resident Care • Medication Knowledge • HIPAA Compliance • Attention to Detail

• Reliability & Dependability

EDUCATION

High School Diploma

CERTIFICATION

California Pharmacy Technician License #174380

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