Administrative & Facilities Operations Manager

Ronald A. Adragna

Macomb, MI 586-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Results-driven Administrative and Operations professional with 20+ years of progressive experience in facilities operations management, budget administration, vendor management, call center supervision, and cross-functional collaboration. Proven expertise supporting large-scale multi-use facilities and public-facing organizational operations. Skilled in process improvement, workforce scheduling, resource allocation, staff supervision, compliance documentation, and stakeholder coordination. Adept at leveraging Microsoft Office Suite and specialized systems to drive operational efficiency, maintain accurate records, and ensure regulatory adherence in structured environments.

CORE COMPETENCIES

Facilities & Operations: Facilities Operations Management · Building Operations · Preventive Maintenance Coordination · Work Order Management · Asset Tracking · Space Utilization · Emergency Preparedness Support Administrative & Process: Administrative Support · Office Operations · Data Entry & Records Management · Document Control · Process Improvement · SOP Adherence · Compliance Documentation · Reporting & KPIs Financial & Vendor: Budget Tracking & Cost Control · Vendor & Contractor Management · Procurement Support · Invoice & Billing Processing · Resource Allocation

People & Coordination: Call Center Supervision · Team Leadership · Workforce Scheduling · Staff Supervision · Cross-Functional Collaboration · Stakeholder Engagement · Customer Service · Interdepartmental Coordination Technical Proficiencies: Microsoft Word, Excel, Teams, Outlook · Workforce Management Software · Handyman Scheduling Software · WLT Medical Claims System · Data Management Systems PROFESSIONAL EXPERIENCE

Operations Support Manager

ClaimChoice Administrators July 2020 – Present

• Supervise a call center team of 20 customer service representatives, overseeing daily operations, performance coaching, workforce scheduling via Workforce Management Software, and quality assurance to ensure consistent service delivery and customer satisfaction.

• Execute high-volume data entry, claims processing, and administrative records management while maintaining accuracy and compliance with internal quality standards and documentation protocols.

• Coordinate with external providers and internal departments to resolve operational issues, supporting cross-functional collaboration and timely issue resolution.

• Prepare detailed reports, billing documentation, and performance metrics / KPIs to support operational decision-making, team accountability, and process transparency.

• Streamline operational workflows and administrative functions to enhance efficiency, reduce cycle time, and ensure consistent service delivery across the call center and support teams.

• Maintain rigorous document control and records management practices that support audit readiness and regulatory compliance. Facilities Director

Grosse Pointe Yacht Club May 2000 – July 2020

• Directed facilities operations management for a large multi-use public-facing facility, overseeing budgeting, cost control, scheduling, and day-to-day building operations.

• Led vendor management and contractor coordination for maintenance, capital improvement projects, and preventive maintenance initiatives, ensuring quality and budget adherence.

• Maintained comprehensive project records, schedules, expenditure tracking, and documentation to support resource allocation and leadership reporting.

• Participated in leadership and planning meetings to drive operational strategy, workforce planning, and resource allocation across departments.

• Supervised staff, managed workforce scheduling, and fostered team coordination to maintain high standards of facility readiness and customer service.

• Supported process improvement efforts and cross-functional collaboration to optimize facility utilization and operational efficiency. Shift Manager

Radke’s Hockey & Hardware 1993 – 2000

• Managed daily retail operations including workforce scheduling, task assignments, inventory coordination, and customer service excellence.

• Handled transactions, supported team coordination, and contributed to operational efficiency in a high-volume public-facing environment. EDUCATION

Bachelor of Arts, Psychology — Wayne State University Target roles: Facilities Operations Manager · Operations Support · Administrative Operations · Municipal / Public Sector Facilities Coordination · Vendor & Procurement Support

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