Sr. Cloud DevOps Platform & SRE

SWETHA GADDAM

Sr. Cloud Engineer DevOps Engineer Site Reliability Engineer Platform Engineer

913-***-**** • ******.******@*****.***

PROFILE SUMMARY

DevOps Engineer and Cloud Engineer with 10+ years of IT experience, including 9.5+ years specializing in cloud infrastructure, platform automation, CI/CD engineering, and Infrastructure as Code. Hands-on experience designing and supporting cloud-native solutions across Google Cloud Platform (GCP), AWS, and Azure using Terraform, GitHub Actions, Tekton, Kubernetes, OpenShift, and Ansible. Experienced in building GitOps-driven deployment pipelines, automating infrastructure provisioning, implementing secure cloud- native delivery workflows, and supporting production environments through monitoring, incident resolution, and operational excellence. Strong background collaborating with development, security, and operations teams to deliver scalable, reliable, and secure platforms.

IT SKILLS

Cloud Platforms: GCP, AWS, Azure Operating Systems: Linux, Red Hat, CentOS, Ubuntu, Windows Languages: Go, Python, YAML, Java Version Control: GitHub, Git, GitLab CI/CD & GitOps: Jenkins, GitHub Actions, Tekton, GitLab CI/CD, ArgoCD, Azure Pipelines

Build Tools: Maven, Gradle, MS Build, npm

Scripting: Shell, PowerShell, Groovy Artifact Repositories: JFrog, Nexus Configuration Mgmt: Ansible, Chef IaC & Automation: Terraform, CloudFormation Networking: TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, Cloud CDN, Load Balancing

API Gateway: Apigee, AWS API Gateway

Monitoring: Datadog, Dynatrace, Splunk, Grafana, Prometheus, Cloud Logging, ELK

Containers & Orchestration: Docker, Kubernetes, OpenShift, Helm, EKS, GKE

Security: OIDC, OAuth, Workload Identity Federation Databases & Caching: PostgreSQL, GCP Memorystore for Redis, Cloud SQL

Incident Mgmt: IBM SCCD, ServiceNow AI Tools: GitHub Copilot, Ford LLM PROFESSIONAL EXPERIENCE

HTC Global Services – Dearborn, MI Jun 2023 – Present Cloud / Platform / SRE / DevOps Engineer Client: Ford Motor Company FMCD is Ford's enterprise dealership platform supporting dealership personnel with business operations, application access, and corporate communications across the dealer ecosystem. Cloud Infrastructure & Platform Automation

● Developed modular Terraform configurations to standardize and automate repeatable GCP deployments.

● Automated IaC workflows for Cloud Run, GCS, and Artifact Registry with secure state management.

● Integrated GitHub Actions, Tekton, and Terraform to automate GCP resource lifecycle management. GitOps & CI/CD Engineering

● Designed GitOps-driven deployment pipelines using GitHub Actions, Buildah, and Terraform.

● Integrated automated testing, vulnerability scanning, and compliance checks into delivery pipelines.

● Developed and maintained Jenkins pipelines for building AEM applications using Maven, publishing artifacts to JFrog Artifactory, and deploying packages across development, QA, INT, PERF, and production AEM servers. Infrastructure as Code & CI/CD Integration

● Optimized Cloud Run resource utilization and costs by tuning autoscaling, CPU, and memory limits.

● Leveraged Cloud Scheduler to dynamically scale containerized workloads based on cyclical demand, using scheduler-driven triggers to scale compute profiles up for batch jobs and down for lightweight APIs.

● Engineered event-driven architectures using GCP Pub/Sub to decouple asynchronous microservices.

● Configured GCP health checks (startup, liveness, readiness) on Cloud Run to enable self-healing and zero-downtime deployments.

Enterprise Secure PostgreSQL Provisioning & IAM Integration

● Provisioned highly available GCP Cloud SQL (PostgreSQL 17) and Memorystore for Redis (v7.0) using Terraform.

● Implemented GCP IAM database authentication to eliminate static passwords, securing credentials and TLS/SSL certificates in Google Secret Manager.

● Routed all database and cache traffic privately through Ford's shared VPC and Private Service Access (PSA).

● Optimized PostgreSQL memory flags (shared_buffers, work_mem), enabled pg_cron, and fine-tuned Redis engine configurations.

● Automated database backups, 24-hour Redis RDB snapshots, and GCS export archiving with 7-day lifecycle deletion rules. Security, Network & Platform Engineering

● Architected a keyless authentication model using Workload Identity Federation (OIDC) to securely integrate GitHub with GCP IAM and eliminate long-lived credentials.

● Managed and optimized network configurations (DNS, SSL/TLS certificates, caching policies, and load balancing) to ensure secure, cloud-native edge delivery and improve application performance and reliability. Monitoring, Operations & Reliability

● Monitored deployment pipelines, infrastructure health, and cloud resources to support reliable application delivery and operational stability.

● Inspected pipeline execution logs and infrastructure deployment results to ensure accurate, secure, and consistent environment provisioning.

● Provided ongoing support, maintenance, monitoring, and optimization of cloud infrastructure, Kubernetes environments, and deployment tooling.

● Adopted Ford's internal LLM and GitHub Copilot for issue triage and bug fixes, improving developer productivity and reducing average resolution time.

Tata Consultancy Services India Private Limited Jun 2018 – May 2022 Senior DevOps Build and Release Engineer Client: Thomson Reuters Supported enterprise tax and compliance platforms, automating data management, filing processes, information reporting, and federal/state tax workflows.

● CI/CD & Pipeline Automation: Engineered robust CI/CD pipelines using Jenkins (Groovy, Pipeline-as-Code from SCM) and Azure DevOps to automate TFS code checkouts, JFrog Artifactory packaging, and multi-environment deployments.

● Configuration Management: Developed reusable Ansible roles and playbooks to automate AWS cloud deployments, IIS

(.NET) web hosting, and package configurations (yum, templates, handlers).

● AWS Serverless & Networking: Architected highly secure, serverless microservices utilizing AWS Lambda (provisioned concurrency) and API Gateway; designed zero-exposure VPC topologies with private subnets, NAT Gateways, and VPC Endpoints.

● Database & Operations: Managed high-availability Amazon RDS (PostgreSQL/MySQL) with multi-AZ replication, storage auto-scaling, and point-in-time recovery (PITR); executed scheduled disaster recovery (DR) drills.

● AWS Compute & Orchestration: Designed and deployed scalable cloud architectures using EC2, EKS, and ELB, implementing autoscaling, load balancing, and secure networking to ensure high availability and performance.

● AWS Storage & Security: Built cost-efficient and secure storage solutions with S3, leveraging lifecycle policies, bucket policies, and integrations.

● Automation & DevOps: Automated infrastructure provisioning using Terraform, managing EC2 instances, EKS clusters, S3 buckets, and ELB configurations to reduce deployment time and improve operational consistency.

● Observability & Monitoring: Established end-to-end monitoring and log consolidation across environments using Datadog, Nagios, and AWS CloudWatch (custom metrics, log groups, and multi-dimensional alarms). IBM (International Business Machines) India Pvt. Ltd. Dec 2015 – Jun 2018 DevOps Engineer Client: Ericsson

Ericsson is a leading provider of 5G network equipment in the US, spanning technology research, development, network systems and software development, and operations for telecom service providers across major mobile communication standards.

● Implemented DevOps CI/CD processes using open-source tools.

● Worked on AWS and Azure cloud platforms; provisioned, managed, and administered cloud-based resources.

● Worked with Jenkins, Ansible, Chef, Docker, Git, GitHub, Nagios, Splunk, and Jira.

● Created and managed Docker containers and Dockerfiles, deploying microservices to Docker containers.

● Created Ansible playbooks for deployment and infrastructure automation.

● Implemented a Sonar software quality testing metrics server as a Jenkins plugin and developed blocker violation profiles to flag build failures to the team.

● Deployed WAR files to Tomcat application servers using shell scripts and Ansible.

● Delivered technical guidance, presentations, skills transfer, code samples, architecture planning/guidance, and code reviews on DevOps and ALM practices to partners and customers using AWS and Microsoft Azure. Linux & Windows Administrator

Experienced in administering Linux (RHEL, CentOS), AIX, Solaris, Windows Server 2003/2008/2012, and VMware ESXi 5.5/6.0, including planning, implementation, patching, and troubleshooting across diverse environments.

● Managed system operations such as package updates (YUM/RPM), user/group administration, ACL-based permissions, and sudo access.

● Handled disk and filesystem management using LVM, backups, and network issue resolution.

● Administered ESXi hosts via vCenter and performed AD user/group management, resolving Active Directory issues including account lockouts, permission conflicts, and password expiry.

● Monitored and tracked all activities through ServiceNow and IBM SCCD ticketing systems. ACADEMIC QUALIFICATIONS

Bachelor of Technology in Computer Science and Engineering – JNTU University

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